Netfinity 5500 - Error Symptoms

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Product Information

Document ID: DDSE-42ZJ2R

Netfinity 5500 - Error Symptoms

Applicable to: World-Wide

Error Symptoms

Error Symptom

FRU/Action

CD is not working properly.

1. Clean the CD
2. Clean the optical-head lens.
3. CD-ROM Drive

CD-ROM drive tray is not working.
(The server must be powered-on.)
If the server is on and the tray does not eject,

1. Insert the end of a paper clip into the
manual tray-release opening.
2. CD-ROM Drive

CD-ROM drive is not recognized.

1. Run Configuration/Setup, enabled primary IDE channel.
2. Check cables and jumpers.
3. Check for correct device driver.

Diskette drive in-use light stays on,
or the system bypasses the diskette drive.

If there is a diskette in the drive, verify that:
1. The diskette drive is enabled in the configuration
programs.
2. The diskette is good and not damaged.
(Try another diskette if you have one.)
3. The diskette is inserted correctly in the drive.
4. The diskette contains the necessary files to
start the server.
5. The software program is OK.

If the diskette drive in-use light stays on, or the system
continues to bypass the diskette drive, replace the
diskette drive.

Monitor problems (general)
Some IBM monitors have their own self-tests.
If you suspect a problem with your monitor,
refer to the information that comes with the monitor
for adjusting and testing instructions.

1. Monitor
2. Display Adapter/System Board

Search Keywords

Document Category

Diagnostics

Date Created

09-12-98

Last Updated

09-12-98

Revision Date

09-12-99

Brand

IBM PC Server

Product Family

Netfinity 5500

Machine Type

8660

Model

ALL

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Error Symptom	FRU/Action
CD is not working properly.	1. Clean the CD 2. Clean the optical-head lens. 3. CD-ROM Drive
CD-ROM drive tray is not working. (The server must be powered-on.) If the server is on and the tray does not eject,	1. Insert the end of a paper clip into the manual tray-release opening. 2. CD-ROM Drive
CD-ROM drive is not recognized.	1. Run Configuration/Setup, enabled primary IDE channel. 2. Check cables and jumpers. 3. Check for correct device driver.
Diskette drive in-use light stays on, or the system bypasses the diskette drive.	If there is a diskette in the drive, verify that: 1. The diskette drive is enabled in the configuration programs. 2. The diskette is good and not damaged. (Try another diskette if you have one.) 3. The diskette is inserted correctly in the drive. 4. The diskette contains the necessary files to start the server. 5. The software program is OK. If the diskette drive in-use light stays on, or the system continues to bypass the diskette drive, replace the diskette drive.
Monitor problems (general) Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, refer to the information that comes with the monitor for adjusting and testing instructions.	1. Monitor 2. Display Adapter/System Board

	Search Keywords
	Document Category	Diagnostics
	Date Created	09-12-98
	Last Updated	09-12-98
	Revision Date	09-12-99
	Brand	IBM PC Server
	Product Family	Netfinity 5500
	Machine Type	8660
	Model	ALL
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes