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Service Hints & Tips |
Document ID: MCGN-3HZKQV |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM PC330/PC350 - ECA007, signal quality condition (US and Canada)
Applicable to: Canada, United States
PURPOSE:
The purpose of this ECA is to provide a replacement PCI/ISA Riser Card to eliminate a potential signal quality condition which may occur during file transfer operations in specific systems that contain an IBM PCI Auto LANStreamer Token Ring adapter or IBM PCI Token Ring adapter (all part numbers).
This condition can potentially interfere with or affect data being transferred between the affected IBM PCI Token Ring adapters and the referenced IBM PC Systems.
FEATURES:
6577 B/M0000000 6577 PC 330 B/M0000000 00.3 00.2
ALL MODELS
6587 B/M0000000 6587 PC 350 B/M0000000 00.3 00.2
ALL MODELS
PHYSICAL CHECK:
Affected systems contain an IBM PCI Auto LANStreamer Token Ring adapter or an IBM PCI Token Ring adapter.
System diagnostics run without errors.
PREREQUISITES:
Currently all installed systems that are potentially exposed to the condition contains one of the following PCI/ISA riser cards:
6577 PC 330 - P/N76H6227-FRU P/N06H9896 - Barcode Header J11C5
J11GQ
6577 PC 330 - P/N06H9143-FRU P/N76H0231 - Barcode Header B173S
B173X
J10Z2
6587 PC 350 - P/N06H9086-FRU P/N06H9899 - Barcode Header J10NU
J11GP
K1004
6587 PC 350 - P/N07H1267-FRU P/N07H1266 - Barcode Header B173C
J10YB
COMPANION:
None
CONCURRENT:
None
DETAIL:
All models of the PC 300 Series 6577 and 6587 systems may experience the signal quality condition when on of the following IBM PCI network adapters is installed in either of the systems referenced above:
- IBM PCI Auto LANStreamer Token Ring Adapter
- IBM FRU P/N 04H8098
- IBM Assembly P/N 92G8457 (Original level)
P/N 42H0658
P/N 42H3279
P/N 55H8985 (Current level)
- IBM PCI Token Ring Adapter
- IBM FRU P/N 41H8874
- IBM Assembly P/N 41H8862
The condition can potentially cause a data error that could manifest itself in a system hang, or result in incorrect data with or without generating an error message.
Install riser card FRU P/N12J5553 (6577 PC 330) or FRU P/N12J5554 (6587 PC 350) in systems that meet all of the criteria for exposure to the potential condition, which include:
1) PC 300 Series 6577 or 6587 with a riser card matching the part number and barcode identification as stated in the "PREREQUISITES" section of this ECA.
2) The system contains an IBM PCI Auto LANStreamer Token Ring Adapter or an IBM PCI Token Ring Adapter
After installing the updated riser, place the hologram sticker that shipped with the new riser card, on the machine type/model label on the rear of the system unit. Remarketers should also place a sticker on the external shipping label attached to the box as well as on the rear of the updated system unit. Use the sticker attached to the rear of the system unit as a means for the customer or servicer to identify updated systems prior to an
on-site service call.
No other combination of IBM or non-IBM PCI network adapters and the PC 300 or 700 Series systems have exhibited this problem.
NOTES:
Placement of PCI adapters, especially PCI network adapters of any brand, should be done beginning with the PCI slot at the base of the riser card, closest to the system board. Additional PCI adapters should be installed in a bottom to top configuration.
Customers exposed to this potential condition should place the IBM PCI network adapter in the slot closest to the system board until the new riser card has been installed. This will minimize the possibility of this condition.
This ECA provides labor reimbursement for replacement of a riser card in a PC 300 Series 6577/6587 system that meets ALL of the criteria stated above.
IN THE USA:
Replacement riser cards MUST be ordered directly from the IBM PC Company HelpCenter at 1-800-426-7763. IBM Remarketers should use their existing Authorization and PIN numbers and the Dial-A-Speciality (DAS) code of 111.
IBM PC Company Marketing and TSS Servicers should also call the HelpCenter at 1-800-426-7763. The Authorization number is ECA007CARD, and the PIN number is B990. Use the DAS code stated above. This service will provide access to a support group established to distribute the new riser card. DO NOT ORDER THE UPDATED RISER USING NORMAL PARTS ORDERING PROCEDURES.
IBM Authorized Servicers should scrap replaced risers locally. TSS Servicers should return replaced risers to the branch office for bulk return/scrap.
IN CANADA:
Replacement Riser cards should now be requested through, and claims made via the standard ECA processes.
All replaced risers should be returned to IBM via the normal UPR (Used Parts Return) process.
IBM and TSS Servicers should record time and travel, along with the other product information to:
Service Code: 33 (PSS) or 08 (BP)
Machine Type: 6577 or 6587
ECA: 007
Other Branch Office: 990 (PSS only)
This ECA will expire on May 31, 1998
U.S. Business Partners should contact the HelpCenter to register their customer requirements for these cards. DO NOT ORDER THE UPDATED RISER USING NORMAL PARTS ORDERING PROCEDURES.
SAS KEYWORDS:
PSY2ERR PSY2PART PSVPPART PSVPECA
PSY2ECA PC350 PC330 D/T6587
ECAVALID SERVICER ONLY PSVPCOMM PSY2COMM
PSVPADPT PSY2ADPT
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Search Keywords |
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Hint Category |
Adapter Cards, Retain | |
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Date Created |
13-06-97 | |
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Last Updated |
23-04-98 | |
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Revision Date |
22-04-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 330, PC 350 | |
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Machine Type |
6577, 6587 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H137696 | |
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