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Service Hints & Tips

Document ID: COBN-3H8CLL

TP 380,385 - Intermittent problems

Applicable to: World-Wide

The following information is intended for IBM Dealers and Authorized Servicers only. Customers attempting to follow any of the procedures below may void their warranty.

Intermittent Problems
Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic dis-charge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing the intermittent problem, do the following:
1. Run the advanced diagnostic test for the system board in loop mode at least 10 times.
2. If no error is detected, do not replace any FRUs.
3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist.

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Hardware Maintenance Information

Date Created

19-05-97

Last Updated

19-08-98

Revision Date

17-08-99

Brand

IBM ThinkPad

Product Family

ThinkPad 380, ThinkPad 380D, ThinkPad 380E, ThinkPad 380ED, ThinkPad 380XD, ThinkPad 385D, ThinkPad 385E, ThinkPad 385ED, ThinkPad 385XD

Machine Type

2635

Model

Various

TypeModel

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