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Document ID: RMIE-389GMN

IBM PC340 - ProShare uninstall does not remove all files

Applicable to: World-Wide

Symptom :
IBM PC 340 Series 6560 systems preloaded with Microsoft Windows 95 and ProShare may leave some product files on the hardfile after executing the ProShare Uninstall program.

Problem Isolation Aids :
The files left by the ProShare Uninstall program will be left in the C:\PROSHARE directory. The files remaining may be ARPSDATA.DLL and PSAREG.EXE. These files remain due to the ProShare application sharing these files with other applications.

Fix :
To completely remove the ProShare application, perform the Uninstall program and check for the presence of the C:\PROSHARE directory. If the directory and files still remain, delete the files, then remove the directory manually.


SAS Keywords :
PSVP PSY2 PSVPPROG PSY2PROG
PSVPERR PSY2ERR 49663 PC 300
IBMPC

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Hint Category

Retain, Preloaded Software

Date Created

05-08-96

Last Updated

18-03-99

Revision Date

15-03-2000

Brand

IBM PC

Product Family

PC 340

Machine Type

6560

Model

all

TypeModel

Retain Tip (if applicable)

H133503

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