2.770 bytes

Service Hints & Tips

Document ID: JBAR-3QNPRJ

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM PS/2 - 8570 or 8580 communication link failure with 486 upgrade

Applicable to: World-Wide

Symptom:
The 8570 or 8580 experiences disconnects on an SDLC communication link established via a Multi Protocol adapter, and only with an IBM 486SLC2 processor upgrade installed.

Problem Isolation Aids:
This failure was experienced in the following configuration:
- The base system is (was) an 386 25MHz 8570 or 8580.
- An IBM Blue Lightning 486SLC2 Processor Upgrade is installed, Option # 13H6698, FRU 71G2602 (8570) or 71G2610 (8580).
- The system is running an SDLC link via the MultiProtocol adapter.
- The system is running 4690 Retail Environment Operating System.

Fix:
If normal problem determination and diagnostics do not isolate the problem, replace the 486SLC2 Processor upgrade.

SAS KEYWORDS:
D/T8570 D/T8580 P/N71G2606 P/N71G2610
PSY2 MPCA MULTI-PROTOCOL HANG
70 80

Search Keywords

Hint Category

Communications, Retain, Processors

Date Created

20-05-96

Last Updated

22-01-99

Revision Date

27-04-2001

Brand

IBM PC

Product Family

PS/2

Machine Type

8570, 8580

Model

all

TypeModel

Retain Tip (if applicable)

H002552

Reverse Doclinks
and Admin Purposes