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Service Hints & Tips |
Document ID: MCGN-3FSSU7 |
Aptiva - Electronic support availability
Applicable to: United States
In order to help the widest audience possible, the IBM HelpCenter provides technical support to our customers through a variety of methods. We have served a small portion of our customers by providing technical support through letters and faxes. However, the resources required to provide that support could be used more effectively on our on-line services or over the telephone. For this reason, we have chosen to discontinue the letter and fax service as of Friday, February 9, 1996.
We are pleased to continue offering the variety of support options outlined below:
Online Technical Support
Online support is available through the World Wide Web or the IBM Online HelpCenter on America Online. These are nation-wide services with many local phone access numbers. For information about AOL, call (800) 827-6364.
World Wide Web
The IBM Support forums on the World Wide Web can be found at http://www.pc.ibm.com/support.
IBM Knowledge Base:
The IBM Knowledge Base will help you to diagnose and resolve technical problems quickly and easily by giving you access to the same tools used by IBM PC HelpCenter specialists. Knowledge Base quickly guides you from symptom to resolution, by asking simple questions based on the collective experience of IBMs senior support specialists. In addition, many recommended next steps link to IBMs extensive online library, providing easy access to supporting information within the framework of the diagnostic process. Once you have profiled on our support web site (http://www.pc.ibm.com/support), you will be given access to the Knowledge Base via your personalized page.
America Online
The IBM Online HelpCenter offers several areas where you can receive help with your Aptiva, ThinkPad, PS/1, or PS/Note computer. These areas include message boards which are monitored by IBM technicians, a database of information about IBM computers, and software libraries filled with downloadable files for IBM computers.
On America Online, you can reach the main IBM informational area using Keyword: IBM. To reach the IBM Online HelpCenter technical support area, use Keyword: IBM CONNECTION. If you receive a message indicating that you do not have access to this area, please send E-mail to the Forum Administrator at: IBMCONNECT. Please include computer model and serial number in your E-mail.
Additional Support Offerings
Bulletin Board Service
The IBM PC Company has a bulletin board system providing technical resource at no charge, except for applicable long distance fees. The main BBS is a valuable file library containing drivers, software updates, product information, and other file updates.
To connect to the main PC Company bulletin board, dial 919-517-0001.
For the bulletin board system, you will need a PC with a modem and an asynchronous communications program. The modem should be set for eight data bits, one stop bit, and no parity bits. The board supports modem speeds up to 28,800 bps. Other settings will depend on the package that you are using. Please refer to the documentation for that package for full details.
Fax-Back Service
As an enhancement to on-line services, a fax-back option is offered through the IBM Personal Computer Co. Automated Fax System. This service offers a variety of IBM computer-related articles. To access this service, call 800-IBM-3395.
IBM on the Internet
IBM can be reached through our Internet Web sites. The address for the IBM Home Page is: http://www.ibm.com. The address for the IBM PC Company Home Page is http://www.pc.ibm.com. The address for the Aptiva Web Page is http://www.pc.ibm.com/aptiva
IBM HelpWare
For technical questions not included as part of warranty support, the HelpCenter offers HelpWare. HelpWare technical support is available over the phone for a fee. To speak with a HelpWare technician, please call the HelpCenter at 800-772-2227.
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General Information | |
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Date Created |
03-04-97 | |
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Last Updated |
09-03-99 | |
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Revision Date |
09-03-2000 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva, PS/1 | |
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Machine Type |
2134, 2136, 2137, 2138, 2139, 2140, 2142, 2144, 2153, 2156, 2158, 2159, 2161, 2162, 2163, 2164, 2168, 2176, 2011, 2121, 2123, 2133, 2155 | |
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