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Service Hints & Tips |
Document ID: JBAR-3UGNK7 |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
PS/2 - System Hangs on Pentium & 486SL Systems
Applicable to: World-Wide
Symptom:
Application session hangs may be encountered while running the following software applications under OS/2, in a DOS window, on systems featuring INTEL Pentium* or 486SL processors :-
MS-Multiplan V4.20 MultiMedia Explore
Borland Paradox Linkway Live
MSD Media Master
QBASIC Mannequin
Animator Pro Storyboard Live
Color Tools Castle Wolfenstein
Lumena Leisure Suit Larry
Flight Simulator Stealth Fighter
Clock01.Exe Banyan Vines
Debug.Com, Codeview, Turbo Debugger (essentially all debuggers
The hang condition is not a hardware failure or an IBM OS/2 operating system failure and cannot be fixed by hardware replacement. The affected software applications use direct driver software code which functioned correctly on earlier processors. However, earlier versions of this code may not be compatible with the Pentium and 486SL processors. The result is the hang condition.
Problem Isolation Aids:
None.
Fix:
Even though this is not an IBM OS/2 software defect, in an effort to provide a solution, OS/2 APAR #PJ09814 was written. All affected PS/2 systems sold with OS/2 2.1 preloaded have had this fix applied. A CSD (Corrective Service Diskette) is available to provide this fix for OS/2 V 2.1 and OS2 for Windows. If hangs are experience on the above applications, running under OS/2 V2.1 or OS/2 for Windows, customer's should contact OS/2 software support and request APAR #PJ09814.
Note:
INTEL Pentium Registered Trademark of INTEL Inc.
SAS KEYWORDS:
PSY2 PSY2PROG PSY2ERR HANGS
D/T9595 D/T9595A D/T9556 D/T9557
486 SL 486DX 486SX
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Search Keywords |
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Hint Category |
Lock-up/Hang, Retain | |
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Date Created |
13-05-94 | |
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Last Updated |
04-01-99 | |
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Revision Date |
04-01-2001 | |
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Brand |
IBM PC | |
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Product Family |
PS/2 | |
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Machine Type |
Various | |
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Model |
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TypeModel |
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Retain Tip (if applicable) |
H123220 | |
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Reverse Doclinks |