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2.692 bytes |
Service Hints & Tips |
Document ID: MCGN-3W6RC9 |
Servers - System hangs with Windows NT 4.0 SP3 in SMP mode and TCP/IP
Applicable to: World-Wide
SYMPTOM:
The system hangs evident by the following:
- The mouse cursor cannot be moved on the screen
- The NumLock, CapsLock, and ScrollLock lights on the keyboard cannot be illuminated by pressing their respective keys.
PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:
- The system is any PC Server / Netfinity server that supports and is properly configured with ALL of the following:
SMP (Symmetrical Multi Processor)
Windows NT 4.0 Server SP3 Enterprise Edition / Non Enterprise Edition
Microsoft TCP/IP
FIX:
Contact Microsoft and reference Technet article Q171181.
DETAILS:
Microsoft has identified this as a problem with TCPIP.SYS in Windows NT 4.0 SP3.
Windows NT is a trademark of Microsoft Corporation.
SAS KEYWORDS:
PSY2, D/T8651, D/T8640, D/T8650, D/T8642, D/T8644, D/T8660, HANG, SMP, NT, 4.0, SP3, TCPIP, TCP/IP, UNCLASSIFIED,
CURSOR, MOUSE, LOCK, H164076
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Search Keywords |
PSY2, D/T8651, D/T8640, D/T8650, D/T8642, D/T8644, D/T8660, HANG, SMP, NT, 4.0, SP3, TCPIP, TCP/IP, UNCLASSIFIED, | |
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Hint Category |
Retain | |
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Date Created |
07-07-98 | |
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Last Updated |
25-08-98 | |
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Revision Date |
21-08-99 | |
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Brand |
IBM PC Server | |
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Product Family |
Netfinity 3500, Netfinity 5500, Netfinity 7000, PC Server 320, PC Server 330, PC Server 704, PC Server 720 | |
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Machine Type |
8644, 8660, 8651, 8640, 8650, 8642 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H164076 | |
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Reverse Doclinks |
Date last altered: A98/07/02, Owning B.U.: USA, USA=A, EMA=A, AFE=A |