PC Server 325/330 - Windows NT install fails with ServeRAID II

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Service Hints & Tips

Document ID: MCGN-3TRHYH

PC Server 325/330 - Windows NT install fails with ServeRAID II

Applicable to: World-Wide

SYMPTOM:
NT 4.0 installation fails resulting in a blue screen trap message "INACCESSIBLE_BOOT_DEVICE" during the first phase of the installation (initial boot from CD-ROM).

PROBLEM ISOLATION AIDS:
All of the following must be true for this tip to apply:

- The system is a PC Server 330 Type 8640 model PT0, PB0, PM0, 11Y, 21Y.

- The system is a PC Server 325 Type 8639 model PT0, PTW, PB0, RB0, 1RY, 2RY.

- The network operating system being installed in NT ver 4.0

- The system is configured to use the Onboard ServeRAID II Controller or a ServeRAID II Adapter as the primary disk subsystem.

FIX:
1. Start the NT 4.0 installation either by booting to the NT CD-ROM or the install diskettes.

2. Press <F6> when the message " Setup is determining your computers hardware configuration". At this time Setup will not recognize the mass storage devices as there is not a RAID option on the NT CD-ROM.

3. Press <S> to skip mass storage device detection. Setup will now allow a manual selection of devices.

4. Select "Other" and insert the RAID device driver diskette into drive A: when prompted. The driver selected should be the "IBM ServeRAID Adapter Device Driver". Be sure that the driver is ver. 2.23.16 of 7/23/97 (or later version/date).

5. Continue installation as normal.

Note:
Refer to Retain tip H163372 in conjunction with this tip for issues with multiple Onboard Adapters.

Note:
Refer to Retain tip Record H161427 in conjunction with this tip for issues with NT auto-enabling Onboard Devices.

NT is a trademark of Microsoft Corporation.

SAS KEYWORDS:
PSY2, NOS, UNCLASSIFIED, CODE, 8640-PT0, 8640-PB0, 8640-PM0, 8639-PT0, 8639-PTW, 8639-PB0, 8639-RB0, BLUE SCREEN, 8640-11Y, 8640-21Y, 8639-1RY, 8639-2RY, D/T8639, D/T8640, PSY2CODE

Search Keywords

PSY2, NOS, UNCLASSIFIED, CODE, 8640-PT0, 8640-PB0, 8640-PM0, 8639-PT0, 8639-PTW, 8639-PB0, 8639-RB0, BLUE SCREEN, 8640-11Y, 8640-21Y, 8639-1RY, 8639-2RY, D/T8639, D/T8640, PSY2CODE

Hint Category

Retain

Date Created

21-04-98

Last Updated

15-07-98

Revision Date

14-07-99

Brand

IBM PC Server

Product Family

PC Server 325, PC Server 330

Machine Type

8639, 8640

Model

PT0; PB0; PM0; 11Y; 21Y; PTW; RB0; 1RY; 2RY

TypeModel

Retain Tip (if applicable)

H163422

Reverse Doclinks
and Admin Purposes

USA=A, EMA=A, AFE=A , Owning B.U.: USA, Date last altered: A98/04/20

	Search Keywords	PSY2, NOS, UNCLASSIFIED, CODE, 8640-PT0, 8640-PB0, 8640-PM0, 8639-PT0, 8639-PTW, 8639-PB0, 8639-RB0, BLUE SCREEN, 8640-11Y, 8640-21Y, 8639-1RY, 8639-2RY, D/T8639, D/T8640, PSY2CODE
	Hint Category	Retain
	Date Created	21-04-98
	Last Updated	15-07-98
	Revision Date	14-07-99
	Brand	IBM PC Server
	Product Family	PC Server 325, PC Server 330
	Machine Type	8639, 8640
	Model	PT0; PB0; PM0; 11Y; 21Y; PTW; RB0; 1RY; 2RY
	TypeModel
	Retain Tip (if applicable)	H163422
	Reverse Doclinks and Admin Purposes	USA=A, EMA=A, AFE=A , Owning B.U.: USA, Date last altered: A98/04/20