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Service Hints & Tips

Document ID: MCGN-3XGGTH

Netfinity 5500: Hang with unattended boot / password / OS/2

Applicable to: Canada, United States

SYMPTOM:
The System hangs at the OS/2 logo screen while booting to OS/2 Warp Server version 4.0.

PROBLEM ISOLATION AIDS:
- The System is any model Netfinity 5500 server Type 8660.

- The System is configured with OS/2 Warp Server version 4.0.

- OS/2 fix pack 35 has been applied to the System.

- The "Power-on Password" is enabled via the "F1 Configuration / Setup" utility at POST.

- "Allow for unattended boot with password" is enabled via the "F1 Configuration / Setup" utility at POST.

- System Diagnostics pass.

FIX:
This problem is fixed with a new level of the IBMKD.SYS driver which will be available in a future fix pack release for OS/2 at which time this RETAIN Record will be updated.

WORKAROUND:
Apply the older level of the IBMKBD.SYS available in OS/2 fix pack 32, diskette # 6. This diskette image may be downloaded from the IBM Website at the following URL:
http://www.pc.ibm.com/us/files.html

- Select "Search"
- Type "XR_W0326.EXE" in the Keywords box
- Select "Search"
- Select "XR_W0326.EXE" to download

The file is a self extracting executable file that will create a diskette that contains an older level of the IBMKBD.SYS driver.

SAS KEYWORDS:
PSY2, D/T8660, HANG, OS/2, FIX, PACK, FIXPACK, 35, IBMKBD.SYS, BOOT, H164353

Search Keywords

Hint Category

OS/2, Retain

Date Created

18-08-98

Last Updated

25-08-98

Revision Date

21-08-99

Brand

IBM PC Server

Product Family

Netfinity 5500

Machine Type

8660

Model

11U; 11X; 41U; 41X; 1RU; 1RX; 4RU; 4RX; 42U; 42X; 51U; 51X; 52U; 52X; 5RU; 5RX; 4SU; 4SX; 5SU; 5SX

TypeModel

Retain Tip (if applicable)

H164353

Reverse Doclinks
and Admin Purposes

Date last altered: A98/08/07