TP 765D/L - Symptom-to-FRU Index

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Service Hints & Tips

Document ID: GKEY-3JKJG2

TP 765D/L - Symptom-to-FRU Index

Applicable to: World-Wide

Symptom-to-FRU Index

The symptom-to-FRU Index lists the symptoms and errors and the possible causes. The most likely cause is listed first.
Note: Perform the FRU replacement or actions in the sequence shown in the 'FRU/Action— columns.
If a FRU did not solve the problem, put the original part back in the computer. If a FRU did not solve the problem, put the original part back in the computer.

Do not replace a nondefective FRU.

This index can also be used to help you decide which FRUs to have available when servicing a computer.

Numeric error codes show the errors detected in POST or system operation.
In the following error codes, X can be any number.

If no codes are available, use narrative symptoms.

If the symptom is not listed, go to -- Undetermined Problems--.

Note: For IBM devices not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device.

Numeric Error Codes

Symptom / Error

FRU / Action in Sequence

10X
101: Interrupt failure.
102: Timer failure.
103: Timer interrupt failure.
104: Protected mode failure.
105: Last 8042 command not accepted.
107: NMI test failure.
108: Timer bus test failure.
109: Low meg-chip select test.

System board

110
(Planar parity.)

1. Go to -- Memory Checkout --.
2. DIMM card adapter and DIMM
3. The computer is attached to the expansion unit.
4. System board

111
(I/O parity.)

1. Go to -- Memory Checkout --.
2. Expansion Unit or Port Replicator
3. System board

158
(HDP was not set even though the supervisor password is set.)

Set a HDPs for the both hard disk drive in the HDD bay and the one in the UltraBay.

159
(HDP is not set the same as the supervisor password.)

Set a HDPs for both the hard disk drive in the HDD bay and the one in the UltraBay.

161
(Dead battery.)

1. Go to -- Checking the Backup Battery (Nonrechargeable) --.
2. Backup battery
3. System board

163
(Time and date were not set.)

1. Reseat the keyboard connector on the video card.
2. Set time and date.
3. System board

173
(Configuration data was lost.)

1. Reseat the keyboard connector on the video card.
2. Select OK in the error screen; then set the time and date.
3. Backup battery
4. System board

174
(Configuration error: Perform-- Checking the Installed Devices List -- before changing any FRU's.)

1. Check device configuration.
2. System board
3. Diskette drive
4. Hard disk drive

175, 177, 178
175: EEPROM CRC #1 error.
177: Supervisor password check sum error.
178: EEPROM is not functional.

System board

183
(Incorrect password entered at the supervisor password prompt)

Have the user examine the password.

184
(POP check sum error.)

Reset the POP (power-on password) in Easy-Setup.

185
(The startup sequence is not valid. Suspect that power was off when the startup sequence was being updated.)

Reset the startup sequence in Easy-Setup.

186

System board

188
(EEPROM CRC #2 error.)

Set the system identification using the 'ThinkPad Hardware Maintenance Diskette. Version 1.30 or later—

190
(Depleted battery pack was installed when the power was on.)

Go to -- Checking the Battery Pack --.

191XX
(PM initialization error.)

1. System board
2. CPU card

195
(The configuration read from the hibernation area does not match the actual configuration.)

Check if the configuration was changed.
For example, check if the DIMM is added or disk drive is from another computer.

196
(Read error occurred in the hibernation area of the HDD.)

1. Run the hard disk drive test.
2. Hard disk drive

1XX

System board

2XX
201: Memory data error.
202: Memory line error 00-15.
203: Memory line error 16-23. 205: Memory test failure on on-board memory.
221: ROM to RAM remap error.

1. Go to -- Memory Checkout --.
2. DIMM or DIMM adapter
3. System board

301, 303, 304, 305, 3XX
(301: Keyboard error.)

1. Go to -- Keyboard or Auxillary Input Device Checkout --.
2. Keyboard
3. Video card
4. External numeric keypad
5. External keyboard
6. Keyboard/mouse cable
7. System board

601, 6XX
(601: Diskette drive or controller error.)

1. Go to -- Diskette Drive Checkout --.
2. Diskette drive
3. Diskette
4. System board

602
(Diskette read error.)

1. Go to -- Diskette Drive Checkout --.
2. Diskette
3. Diskette drive

604
(Unacceptable ID was read from the diskette drive.)

1. Go to -- Diskette Drive Checkout -
2. Diskette drive
3. System board

11XX
1101: Serial_A test failure.

1. Serial device
2. Communication cable
3. System board

17XX
1701: Hard disk controller failure.
1780, 1790: Hard disk 0 error.
1781, 1791: Hard disk 1 error.

1. Hard disk drive
2. System board

24XX
(2401: System board video error.)

1. System board
2. Video card

808X
8081: Presence test failure. (PCMCIA revision number also checked.)
8082: PCMCIA register test failure.

1. PCMCIA slot assembly
2. PCMCIA device
3. System board

860X
(Pointing device error when TrackPoint III is disabled.)
8601: System bus error-8042 mouse interface.
8602: External mouse error.
8603: System bus or mouse error.

1. External mouse
2. External keyboard
3. System board

861X
(Pointing device error when TrackPoint III is disabled.)
8611: System bus error-I/F between 8042 and IPDC.
8612: TrackPoint error.
8613: System board or TrackPoint error.

1. Reseat the keyboard connector on the video card.
2. Reseat the TrackPoint III cable on the keyboard card.
3. Keyboard
4. External mouse
5. Video card
6. System board

I9990301
I9990302
I9990305
9990301: Hard disk error.
I9990302: Invalid hard disk boot record.
I9990305: No bootable device.

1. Check that the operating system is installed in the HDD. If not, install the operating system.
2. Reseat the boot device.
3. Check the startup sequence for the correct boot device.
4. Check that the operating system has no failure and is installed correctly.

I9990303
(Bank-2 flash ROM check sum error.)

System board

Other codes, not in this list

Go to -- Undetermined Problems --.

Search Keywords

Hint Category

Hardware Maintenance Information

Date Created

01-07-97

Last Updated

19-08-98

Revision Date

18-08-99

Brand

IBM ThinkPad

Product Family

ThinkPad 765L, ThinkPad 765D

Machine Type

9546, 9547

Model

Various

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Symptom / Error	FRU / Action in Sequence
10X 101: Interrupt failure. 102: Timer failure. 103: Timer interrupt failure. 104: Protected mode failure. 105: Last 8042 command not accepted. 107: NMI test failure. 108: Timer bus test failure. 109: Low meg-chip select test.	System board
110 (Planar parity.)	1. Go to -- Memory Checkout --. 2. DIMM card adapter and DIMM 3. The computer is attached to the expansion unit. 4. System board
111 (I/O parity.)	1. Go to -- Memory Checkout --. 2. Expansion Unit or Port Replicator 3. System board
158 (HDP was not set even though the supervisor password is set.)	Set a HDPs for the both hard disk drive in the HDD bay and the one in the UltraBay.
159 (HDP is not set the same as the supervisor password.)	Set a HDPs for both the hard disk drive in the HDD bay and the one in the UltraBay.
161 (Dead battery.)	1. Go to -- Checking the Backup Battery (Nonrechargeable) --. 2. Backup battery 3. System board
163 (Time and date were not set.)	1. Reseat the keyboard connector on the video card. 2. Set time and date. 3. System board
173 (Configuration data was lost.)	1. Reseat the keyboard connector on the video card. 2. Select OK in the error screen; then set the time and date. 3. Backup battery 4. System board
174 (Configuration error: Perform-- Checking the Installed Devices List -- before changing any FRU's.)	1. Check device configuration. 2. System board 3. Diskette drive 4. Hard disk drive
175, 177, 178 175: EEPROM CRC #1 error. 177: Supervisor password check sum error. 178: EEPROM is not functional.	System board
183 (Incorrect password entered at the supervisor password prompt)	Have the user examine the password.
184 (POP check sum error.)	Reset the POP (power-on password) in Easy-Setup.
185 (The startup sequence is not valid. Suspect that power was off when the startup sequence was being updated.)	Reset the startup sequence in Easy-Setup.
186	System board
188 (EEPROM CRC #2 error.)	Set the system identification using the 'ThinkPad Hardware Maintenance Diskette. Version 1.30 or later—
190 (Depleted battery pack was installed when the power was on.)	Go to -- Checking the Battery Pack --.
191XX (PM initialization error.)	1. System board 2. CPU card
195 (The configuration read from the hibernation area does not match the actual configuration.)	Check if the configuration was changed. For example, check if the DIMM is added or disk drive is from another computer.
196 (Read error occurred in the hibernation area of the HDD.)	1. Run the hard disk drive test. 2. Hard disk drive
1XX	System board
2XX 201: Memory data error. 202: Memory line error 00-15. 203: Memory line error 16-23. 205: Memory test failure on on-board memory. 221: ROM to RAM remap error.	1. Go to -- Memory Checkout --. 2. DIMM or DIMM adapter 3. System board
301, 303, 304, 305, 3XX (301: Keyboard error.)	1. Go to -- Keyboard or Auxillary Input Device Checkout --. 2. Keyboard 3. Video card 4. External numeric keypad 5. External keyboard 6. Keyboard/mouse cable 7. System board
601, 6XX (601: Diskette drive or controller error.)	1. Go to -- Diskette Drive Checkout --. 2. Diskette drive 3. Diskette 4. System board
602 (Diskette read error.)	1. Go to -- Diskette Drive Checkout --. 2. Diskette 3. Diskette drive
604 (Unacceptable ID was read from the diskette drive.)	1. Go to -- Diskette Drive Checkout - 2. Diskette drive 3. System board
11XX 1101: Serial_A test failure.	1. Serial device 2. Communication cable 3. System board
17XX 1701: Hard disk controller failure. 1780, 1790: Hard disk 0 error. 1781, 1791: Hard disk 1 error.	1. Hard disk drive 2. System board
24XX (2401: System board video error.)	1. System board 2. Video card
808X 8081: Presence test failure. (PCMCIA revision number also checked.) 8082: PCMCIA register test failure.	1. PCMCIA slot assembly 2. PCMCIA device 3. System board
860X (Pointing device error when TrackPoint III is disabled.) 8601: System bus error-8042 mouse interface. 8602: External mouse error. 8603: System bus or mouse error.	1. External mouse 2. External keyboard 3. System board
861X (Pointing device error when TrackPoint III is disabled.) 8611: System bus error-I/F between 8042 and IPDC. 8612: TrackPoint error. 8613: System board or TrackPoint error.	1. Reseat the keyboard connector on the video card. 2. Reseat the TrackPoint III cable on the keyboard card. 3. Keyboard 4. External mouse 5. Video card 6. System board
I9990301 I9990302 I9990305 9990301: Hard disk error. I9990302: Invalid hard disk boot record. I9990305: No bootable device.	1. Check that the operating system is installed in the HDD. If not, install the operating system. 2. Reseat the boot device. 3. Check the startup sequence for the correct boot device. 4. Check that the operating system has no failure and is installed correctly.
I9990303 (Bank-2 flash ROM check sum error.)	System board
Other codes, not in this list	Go to -- Undetermined Problems --.

	Search Keywords
	Hint Category	Hardware Maintenance Information
	Date Created	01-07-97
	Last Updated	19-08-98
	Revision Date	18-08-99
	Brand	IBM ThinkPad
	Product Family	ThinkPad 765L, ThinkPad 765D
	Machine Type	9546, 9547
	Model	Various
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes