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5.569 bytes |
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Document ID: JBAR-3NZTBZ |
Color Flatbed Scanner - "Scan Failed" message in Adobe PhotoDeluxe
Applicable to: World-Wide
Environment:
Windows NT, Adobe PhotoDeluxe version 2.0 or later, and Scanner Setup version 1.02
Note:
Customers with the Scanner Setup version 1.03 or later installed should not experience this problem.
Symptom/Error:
A pop-up dialogue box titled "IBM Flatbed Scanner-32" appears with the message "Scan Failed".
Problem Recreation #1:
Enter the Scanner Utility (i.e. To set the Lamp Utility or Verify the Port Configuration)
Select the "PRESCAN" in Adobe PhotoDeluxe to scan an image.
A pop-up dialogue box titled "IBM Flatbed Scanner-32" appears with the message "Scan Failed".
Problem Recreation #2:
Enter the Scanner Utility (i.e. To set the Lamp Utility or Verify the Port Configuration)
Select the "SCAN" in Adobe PhotoDeluxe to scan an image.
A pop-up dialogue box titled "IBM Flatbed Scanner-32" appears with the message "Scan Failed".
After this pop-up is closed, a dialogue box will appear with the message: "Couldn't transfer the photo". There are still 1 photos left to be transferred. Do you want to continue?" . The user has the option to select "yes" or "no". The user should select "No".
Temporary Solution:
Closing all applications, rebooting the computer and not opening the Scanner Utility before scanning will allow scanning through Adobe PhotoDeluxe.
Note:
Restarting Adobe may allow pre-scanning, but the image will appear distorted and/or as a multicolored, polka-dotted, unrecognizable image.
Permanent Solution:
Install the scanner update titled "IBM Scanner Update Version P002" that was provided with the IBM Color Flatbed Scanner.
The scanner update can also be obtained from the IBM File Repository.
Filename: FLATSCAN.EXE
Verification:
The scanner update replaces the file, "IBMSCAN.SYS". To verify that the update has been installed, check the file size and date of the file.
Filename: IBMSCAN.SYS
Directory: WINNT/SYSTEM32/DRIVERS
File date: 10/1/99
File size: 126kb
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Search Keywords |
Color, Flatbed, Scanner, Adobe, PhotoDeluxe | |
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Hint Category |
Error Messages, Scanners | |
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Date Created |
20-11-97 | |
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Last Updated |
25-05-99 | |
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Revision Date |
26-05-2000 | |
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Brand |
IBM Options | |
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Product Family |
Input Devices | |
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Machine Type |
Scan | |
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Model |
229; 230; 231; 232; 233; 234; 235; 001; 061 | |
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TypeModel |
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Retain Tip (if applicable) |
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Reverse Doclinks |