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3.872 bytes |
Service Hints & Tips |
Document ID: JBAR-3PLQG4 |
IBM PC360 - Fails when an audio adapter is installed
Applicable to: World-Wide
Symptom:
IBM PC 360-S200 6598 systems may fail with the following error conditions after installing an audio adapter card.
- The mouse fails to function after installing a Creative Labs SoundBlaster AWE 32 adapter card.
- The system repeatedly boots to the Setup Utility screen after installing a Media Vision Pro AudioSpectrum 16 or Pro AudioStudio 16XL.
- Various system failures not listed above following the installation of an Audio adapter.
Problem Isolation Guidance:
Affected systems are PC 360-S200 6598 systems with a 200Mhz Intel Pentium Pro processor and an Adaptec PCI SCSI adapter installed. The operating system is Windows 95.
The failure occurs due to a resource conflict between the PCI, ISA, Plug 'n Play, and planar devices. The PCI and planar resources are setup by POST/BIOS code and the ISA Plug 'n Play resources are setup by Windows 95. There is no user intervention available in any of the setup processes that will prevent the error from occurring.
Fix:
Note: The following steps will lead the servicer through the procedure for resetting CMOS. User documentation states that this procedure should NOT be used if the operating system is Windows 95. The problem(s) outlined in this tip REQUIRE these steps to eliminate the failing condition.
1 - Power the system off and remove the system unit top cover assembly.
2 - Locate the configuration jumpers in position J25 on the system board.
3 - Move jumper F from the Up position (default) to Down.
4 - Turn the system unit on and wait for the prompt to enter the Setup Utility.
5 - Power the system off prior to entering the Setup Utility and move jumper F back to the Up (default) position.
6 - Power the system on and access the system Setup Utility by pressing F1 during the memory count.
7 - Select the option to "Load Default Settings." Adapter resource settings may need to be verified in Windows 95 after performing these steps.
Resetting CMOS is documented in the "Using Your Personal Computer" manual in Appendix C.
If the failure persists, continue normal problem determination to isolate the failing FRU or application.
Windows 95 is a trademark of the Microsoft Corporation.
SAS KEYWORDS:
IBMPC PSVP PSY2 D/T65XX
6598 PC360 PENTIUMPRO PSVPADPT
PSY2ADPT PSVPOEM PSY2OEM PSVPERR
PSY2ERR
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Search Keywords |
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Hint Category |
Adapter Cards, Audio, Retain, Windows 95 | |
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Date Created |
10-04-96 | |
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Last Updated |
27-04-98 | |
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Revision Date |
23-04-2000 | |
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Brand |
IBM PC | |
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Product Family |
PC 360 | |
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Machine Type |
6598 | |
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Model |
all | |
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TypeModel |
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Retain Tip (if applicable) |
H013820 | |
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Reverse Doclinks |