PC Server 310 - Miscellaneous Error Messages

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Document ID: DDSE-44JQGL

PC Server 310 - Miscellaneous Error Messages

Applicable to: World-Wide

Message/Symptom

FRU/ACTION

Changing colors

1. Display

Computer will not power-off See " Power Supply".

1. Power Switch
2. System Board

Dead computer. See "Power Supply".

1. Power Switch
2. Power Supply
3. System Board

Diskette Drive in-use light remains on or does not light when drive is active.

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

Flashing cursor with an otherwise blank display.

1. System Board
2. Primary Hard Disk Drive
3. Hard Disk Drive Cable

Incorrect memory size during POST.

1. Run the memory tests
2. Memory Module
3. System Board

"Insert" a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.

1. Diskette Drive
2. System Board
3. Diskette Drive cable
4. Network Adapter

Intensity or color varies from left to right of characters and color bars.

1. Display
2. System Board

No power, or fan not running.

1. See "Power Supply".

Nonsystem disk or disk error-type message with a known-good diagnostic diskette

1. Diskette Drive
2. System Board
3. Diskette Drive Cable

Other display symptoms not listed above (including blank or illegible display)

1. See "Display".
2. System Board
3. Display

Power-on indicator or hard disk drive in-use light not on, but computer works correctly

1. Power Supply
2. System Board
3. LED Cables

Printer Problems

1. See "Printer"

Programs loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive

1. Run Setup
2. Diskette Drive
3 Diskette Drive cable
4. System board
5. Power Supply

Serial or Parallel port device failure (system board port)

1. External Device Self-test OK?
2. External Device
3. Cable
4. System Board

Serial or parallel port device failure (adapter port)

1. External Device Self-test OK?
2. External Device
3. Cable
4. Alternate Adapter
5. System Board
6. Riser Card

Some or all on the keyboard do not work.

1. Keyboard
2. Keyboard Cable
3. System Board

Clock Battery inaccurate

1. Clock Battery (see "Battery Notice").
2. System Board

Search Keywords

Document Category

Diagnostics

Date Created

27-01-99

Last Updated

27-01-99

Revision Date

27-01-2000

Brand

IBM PC Server

Product Family

PC Server 310

Machine Type

8639

Model

TypeModel

Retain Tip (if applicable)

Reverse Doclinks
and Admin Purposes

Message/Symptom	FRU/ACTION
Changing colors	1. Display
Computer will not power-off See " Power Supply".	1. Power Switch 2. System Board
Dead computer. See "Power Supply".	1. Power Switch 2. Power Supply 3. System Board
Diskette Drive in-use light remains on or does not light when drive is active.	1. Diskette Drive 2. System Board 3. Diskette Drive Cable
Flashing cursor with an otherwise blank display.	1. System Board 2. Primary Hard Disk Drive 3. Hard Disk Drive Cable
Incorrect memory size during POST.	1. Run the memory tests 2. Memory Module 3. System Board
"Insert" a Diskette" icon appears with a known-good diagnostics diskette in the first 3.5-inch diskette drive.	1. Diskette Drive 2. System Board 3. Diskette Drive cable 4. Network Adapter
Intensity or color varies from left to right of characters and color bars.	1. Display 2. System Board
No power, or fan not running.	1. See "Power Supply".
Nonsystem disk or disk error-type message with a known-good diagnostic diskette	1. Diskette Drive 2. System Board 3. Diskette Drive Cable
Other display symptoms not listed above (including blank or illegible display)	1. See "Display". 2. System Board 3. Display
Power-on indicator or hard disk drive in-use light not on, but computer works correctly	1. Power Supply 2. System Board 3. LED Cables
Printer Problems	1. See "Printer"
Programs loads from the hard disk with a known-good diagnostics diskette in the first 3.5-inch diskette drive	1. Run Setup 2. Diskette Drive 3 Diskette Drive cable 4. System board 5. Power Supply
Serial or Parallel port device failure (system board port)	1. External Device Self-test OK? 2. External Device 3. Cable 4. System Board
Serial or parallel port device failure (adapter port)	1. External Device Self-test OK? 2. External Device 3. Cable 4. Alternate Adapter 5. System Board 6. Riser Card
Some or all on the keyboard do not work.	1. Keyboard 2. Keyboard Cable 3. System Board
Clock Battery inaccurate	1. Clock Battery (see "Battery Notice"). 2. System Board

	Search Keywords
	Document Category	Diagnostics
	Date Created	27-01-99
	Last Updated	27-01-99
	Revision Date	27-01-2000
	Brand	IBM PC Server
	Product Family	PC Server 310
	Machine Type	8639
	Model
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes