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Service Hints & Tips

Document ID: DETR-3ZNNV4

Aptiva - 2156 Diagnostics - CD-ROM

Applicable to: Japan, United States

001 - START
. Insert the diagnostics diskette into the diskette drive and make sure that there is no CD in the CD-ROM drive.
. Select Interactive Tests menu, then select and execute CD-ROM Test.

002 - DO YOU SEE A MESSAGE "NO CD-ROM DRIVE OR MSCDEX DEVICE DRIVER INSTALLED"? (YES, READ AHEAD. NO, GO TO 003.)
. Exit the diagnostics program and power off the system.
. Check and make sure that the CD-ROM drive power cable and audio and data cables are not damaged and are connected properly.
. Check and make sure that the CD-ROM drive driver is loaded correctly.
. Load default settings.

003 - DO THE TESTS OF OPEN/CLOSE TRAY BY DIAGNOSTICS PROGRAM AND BY DEPRESSING CD-ROM DRIVE BUTTON WORK? (YES, READ AHEAD. NO, GO TO STEP 006.)
. Load a known good data CD into the CD-ROM drive and try to read its content by typing DIR at DOS prompt.

004 - CAN A CD BE READ FROM THE CD-ROM DRIVE? (YES, THEN THE CD-ROM DRIVE FUNCTIONS NORMALLY. NO, READ AHEAD.)
. Try reading the CD with a known good CD-ROM drive.

005 - IS THE CD STILL NOT READABLE? (YES, READ AHEAD. NO, GO TO STEP 006.)
. Replace system board.
. End.

006 -
. Replace CD-ROM drive.
. End.

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Document Category

Diagnostics, CD-ROM Drives

Date Created

27-10-98

Last Updated

15-02-99

Revision Date

12-02-2000

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2156

Model

all

TypeModel

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