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Document ID: GSMH-389BG5 |
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IBM PS/2 - Microsoft Framemaker Fails
Applicable to: World-Wide
Symptom:
IBM PS/2 9576i, 9576s, 9577i and 9577s systems may exhibit intermittent video corruption or system hangs when running Microsoft Framemaker software in a WIN-OS/2 session or in a DOS/Windows environment.
Problem Isolation Guidance:
Video corruption or system hangs occur while moving dialog boxes partially off the screen and back on repeatedly. The corruption may be displayed as multicolored bars running from the upper right corner of the display down to the lower left corner. The color of the bars will match closely to the colors that were displayed before the corruption occurred.
Fix:
Do not replace hardware.
The Microsoft Framemaker application is incompatible with the S3-928 video chipset integrated in the 9576 and 9577 i & smodel systems. Customers using this application and experiencing the symptoms above should be directed back to their point of purchase.
Microsoft Framemaker is a trademark of the Microsoft Corporation.
SAS KEYWORDS:
SY2 IBMPC PSY2PROG PSY2OEM
D/T9577 9576 9577 PSY2DISP
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Hint Category |
Retain, Non-IBM Hardware/Software | |
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Date Created |
02-05-96 | |
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Last Updated |
18-03-99 | |
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Revision Date |
15-03-2001 | |
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Brand |
IBM PC | |
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Product Family |
PS/2 | |
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Machine Type |
9576, 9577 | |
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Model |
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TypeModel |
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Retain Tip (if applicable) |
H102486 | |
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Reverse Doclinks |