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Service Hints & Tips |
Document ID: JBAR-3QFPGY |
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IBM ValuePoint - Setting time/configuration fails with wrong info.
Applicable to: World-Wide
Symptom:
Setting time/date, or viewing configuration utility on the 6384 425SX, 433DX and 325T* models, may fail with erroneous information. Accessing the configuration utility by pressing 'F1' during POST may fail.The erroneous information may be seen on either the resident configuration utility ('F1' during POST), or the setup option on the advanced diagnostic diskette. The information shown for the amount of memory installed may be incorrect or unreadable for example. Accessing the configuration utility may fail when the 'F1' key is pressed during POST. POST will continue until completion and begin the IPL process.
This failure is limited to a small number of system boards that left the manufacturing process in a "Manufacturing Diagnostic Mode". This failure only affects FRU's, not new systems.
The FRU part numbers affected are:
1. SYSTEM BOARD, 486SX, W/O SIMMs - FRU P/N52G8752 OR 60G9713
2. SYSTEM BOARD, 486DX, W/O SIMMs - FRU P/N52G8780 OR 60G9712
3. SYSTEM BOARD, 325T, W/O SIMMs - FRU P/N52G8751
Problem Isolation Aids:
None.
Fix:
For systems with a mouse:
Press and hold down both mouse buttons simultaneously and power 'On' the system. Release the mouse buttons when the cursor appears in the upper left corner of the display, or until POST completes. This activity will reset CMOS and may cause a 162 POST error. Reset date and time using the configuration utility. Advise the customer to verify proper configuration settings of any options they may have installed. This procedure may be used at any time on 486 based 6384 systems, if the configuration appears to have been corrupted, or difficulty is experienced adding options to the base system configuration. Adapters added to the system will not be present in the configuration utility screens.
For systems without a mouse, or if the mouse buttons are ineffective:
For 386SLC and 486 based systems, remove the battery from the system board to allow CMOS to drain. The amount of time necessary to drain CMOS varies from 10-15 minutes, to several hours.
If the problem persists, utilise normal problem determination procedures to isolate the failing FRU.
SAS KEYWORDS:
PSVP PSY2 PSY2BRD PSY2DIAG
PSY2MISC PSY2PART VALUE POINT VALUEPOINT
PSVPBRD PSVPDIAG PSVPMISC PSVPPART
DRAIN CONFIG GARBAGE CHARACTERS
INVALID
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Search Keywords |
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Hint Category |
Retain | |
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Date Created |
23-02-94 | |
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Last Updated |
01-05-98 | |
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Revision Date |
30-04-99 | |
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Brand |
IBM PC | |
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Product Family |
ValuePoint | |
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Machine Type |
6384 | |
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Model |
various | |
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TypeModel |
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Retain Tip (if applicable) |
H007621 | |
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