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Document ID: RMIE-38BFYA |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
IBM PS/2/IBM ValuePoint - Data loss on IDE Hard disk drive, microcode update
Applicable to: United States
Symptom:
A small number of IDE Hardfile Options, listed below, may experience lost data.
PS/2 systems with an IBM 486 system board upgrade may display a "NO IDE DRIVE PRESENT" error message.
The likelihood of this occurring is highly dependent on the interaction of the system timings, hardfile timings, and operating system. The probability of meeting all the conditions and dependencies required for the failure to occur is extremely low. At this time there have been no field reported failures.
Problem Isolation Aids:
The affected drives will be labeled "IBM DSAA" and "MLC level D43406." Only a limited number of the following drives were
loaded with this code. Current drives no longer use this level of code.
Drive FRU Mkt Option Part
Size Number Number Number
270Mb 82G5926 70G8487 84G3474 or 66G9681
360Mb 82G5927 70G8488 84G3475 or 66G9682
527Mb 84G6108 70G8486 84G3476
540Mb 82G5928 N/A 66G9683
720Mb 82G5929 70G8511 84G3477 or 66G9684
The following manufactured systems may have the affected drive installed.
Model S/N# From - To Model S/N# From - To
6472-C3B 23CVR55 - 23CWM38 6482-H3B 23GWWG6 - 23GXND8
H4F 23CYKR2 - 23CYTG4 H4F 23NDYH9 - 23NFLL7
L4F 23AVPAG - 23AVTKW L4F 23HCRBK - 23HCZRA
6492-H3F 23CYKT2 - 23CYPK8 L4G 23HYFBN - 23HYFYM
L4F 23CGVAR - 23CVGYT X4F 23RGGCP - 23RGGMV
X4F 23LLKHG - 23LLLVB
Systems containing the drive as an installed option may also be affected.
Fix:
Do NOT replace any hardware in an attempt to fix the above problem.
A self-loading hardfile microcode update diskette is available. It should be run immediately on any potentially affected systems. The file is titled: DSAAFIX.DSK
Only drives labeled with MLC level D43406 need to have the microcode updated. The Microcode Update Diskette is a self
booting diskette that will interrogate the hard drive (up to four in each system) and install the new code only if required.
The diskette may be downloaded from the IBM PC Company Bulletin Board System by calling 919-517-0001. If the customer cannot receive the update by modem, the HelpCenter will send the customer a copy on diskette. Customers and dealers in Canada may down-load the code from their respective IBM regional bulletin board service.
IMPORTANT:
This hardfile update diskette is customer installable.
PS/2 8550 8555 8570 & 8580 systems with an IBM 486 system board upgrade installed may experience "NO IDE DRIVE PRESENT" error messages, when attempting to load the microcode update. To prevent this error, the Flash BIOS on these upgraded systems must be at the following level or higher:
Mod 50/50Z/55 version 1.35
Mod 70 version 1.18.02
Mod 80 version 1.31
Refer to Retain record H121912 for instructions on obtaining the BIOS updates.
SAS KEYWORDS:
VALUE POINT PS/VP PSVP D/T6472
D/T6482 D/T6492 D/T6494 6484
6482 6492 PSY2FDISK PSVPFDISK
D/T8570 6494 6472 D/T8555
D/T8550 D/T6384 D/T6387 D/T6381
FDISKOPTION PSY2FDSK PSVPFDSK DSAA
SATSUMA D/T6382 D/T6384 D/T6387
6382 6384 6387 PSY2
D/T8555 D/T8550 50Z D/T8560
D/T8580 D/T8565 D/T8570 REPLY
71G2606 71G2641 71G2643 71G2610
61G3502 71G2602
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Search Keywords |
IBM HardDrives | |
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Hint Category |
Retain, Hard Drives | |
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Date Created |
01-07-96 | |
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Last Updated |
24-11-98 | |
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Revision Date |
19-11-99 | |
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Brand |
IBM PC | |
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Product Family |
PS/2, ValuePoint | |
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Machine Type |
8550, 8555, 8560, 8565, 8570, 8580, 6472, 6482, 6492 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H02964 | |
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Reverse Doclinks |