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Service Hints & Tips

Document ID: MCGN-3FZS77

Aptiva - Re-installing Aptiva Communication Center

Applicable to: World-Wide

If it should become necessary to erase the Aptiva Communication Center and then re-install it, important sub-directories will not be re-created unless these procedures are followed:

Aptiva 2144/2168 Models:
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In order to use this procedure, you must first have APTRSTOR.EXE program for reloading software on your machine. To download the file, click here .

Reinstall of the Phoenix software-
1.) Put in the Aptiva Multi-media Recovery CD ROM into the CD ROM drive.
2.) Go to a DOS Prompt.
3.) Type 'restore \phoenix\*.*' then press <ENTER>.
4.) The software will now be installed.

If you deleted the c:\phoenix directory, then reloaded, the following steps will need to be taken to make certain the program has been installed properly.
1.) To do this type: 'C:' and then press <ENTER>.
2.) Type 'CD\ps1tools\ibmboot' and then press <ENTER>.
3.) At this prompt "c:\psltools\ibmboot>" type "ibmrun" and press <ENTER>. This will show some errors and files not found (the file does more than just create the phoenix directories however, the errors you see are not causing a problem. Also, they do not indicate a problem. Please ignore them.)
4.) The prompt will now be "c:\pheonix\fax\queue>". At this prompt type "exit" and reboot your computer. The Phoenix software will be reinstalled correctly.

Aptiva 2134/2176 Models:
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Your system has a utility called the Aptiva Installer. Use this utility to reload the Aptiva Communications Center program.

To do so:
1. Click on "start" the "Aptiva Installer"
2. Click on the tab labled "Show installed programs"
3. Locate the "Aptiva communications center " Icon and click on it one time.
4. Insert the diagnostice and utillities CD into the CD-rom drive.
5. Click on Reinstall.

Note: you can also use the Aptiva installer to unistall the Communications Center completely then reinstall it using the "show uninstalled programs" area of the Aptiva installer.

All Aptiva Models with Aptiva Communications Center (Mxx/Axx/Cxx...):
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There is an update available for the Aptiva Communications Center. This update resolves certain problems which you may be experiencing.

Search Keywords

CD-ROM, DOS

Hint Category

Communications Software, Software Installation/Configuration

Date Created

10-04-97

Last Updated

08-12-98

Revision Date

07-12-99

Brand

IBM Aptiva

Product Family

Aptiva

Machine Type

2134, 2144, 2168, 2176

Model

9W2; 932; 132; 142; 154; 162; 163; 172; 182; 152; LL1; L10; K10; LL3; L30; K30; LL5; L50; K50; LL2; L20; K20; KU6; LL4; L40; K40; KU4; LL6; L60; K60; L15; L16; K25; K26; L43; K43; L45; K45; KU5; L55; K55; L65; K65; L66; K66; U15; U16; L33; K33; L35; K35; U33; U35; W37; W47; N30; N40; N50; N60; N41; N51; N61; N71; S20; S55; S65; S64; S74; S75; S50; X10; Y10; Z10; X20; Y20; Z20; X30; Y30; Z30; X40; Y40; Z40; X37; X47; Y37; Y47; Z37; Z47; X17; X27; Y17; Y27; Z17; Z27; 352; 354; 355; 357; 364; 362; 363; 372; 374; 381; 442; 447; 451; 454; 382; 384; 392; L01; K01; P01; L21; K21; P21; L22; K22; P22; L23; L31; L32; L52; L6T; P23; P31; P32; P52; K23; K31; K32; K52; L53; L62; P53; P62; K53; J62; K74; Y04; X01; Y01; Z01; X31; Y31; Z31; X03; Y03; Z03; X34; Y34; Z34; X63; Y63; Z63; X35; Y35; Z35; X61; Y61; Z61; X33; Y33; Z33; X65; Y65; Z65; X71; Y71; Z71; W33; W55; W65; V34; T34; V65; T65; V71; T71; T63; H54; H56; H55; H5E; H5F; H64; H65; J31; J33; J35; JDA; JCL; J3K; J3L; J3A; JSN; J3C; J3E; J3X; J3Y; J3Z; J3V; J3W; J51; J52; H6D; H6E; H6F; H7E; H7F; H7G; T71; T65; T62; T33; T01; T34; T63; C23; C31; C32; C33; C35; C3X; C53; C55; C5X; C65; C66; C67; C6B; C6D; C6E; C6X; C6Y; C73; C77; C7X; 6R8; 6R9; 7R0; 7R1; 7R2; 7R3; 7R6; 7R7; 7R9; 8R1; 8R6; 8R8; 9R3; 9R4; 9R5; 9R6; F23; F31; F32; F33; F35; F67; F6B; M40; M41; M53; M54; M55; M56; M57; M58; M60; M61; M62; M70; M71; M72; M91; A40; A44; A45; A50; A51; A52; A90; A92; A94; 2R6; 3R5; 4R2; 4R7; 2R9; 3R3; 3R1; 4R8; 3R0; 3R7; 4R0; 4R9; 3R8; 3R9; 4R3; 5R5; C40; C41; C45; C53; C61; C21; 6R6; M30; M31; M35; M50; M51; M52; M63; A10; A12; A14; 2R0; 2R3; 2R0; 2R3; 2R5; 2R7; 2R8; 3R4; 3R6; 4R1; 5R1; 6R3; C30; C31; C51

TypeModel

21346R6

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