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Service Hints & Tips

Document ID: JBAR-3TXKWN

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM IntelliStation M Pro (Type 6888)/IBM PC300XL - ECA017 - Decreased network performance using 100MBPS ethernet (EMEA Only)

Applicable to: EMEA

FEATURES:

Type, Model, Stage	With B/M	Machines Affected and/or Feature/Device Description	B/M to be Installed	Service Hours	System Hours
6588	B/MNONE	PC300XL 6588 models with integrated Ethernet	B/MNONE	00.8	00.8
6888	B/MNONE	Intellistation M Pro models with integrated Ethernet	B/MNONE	00.8	00.8

EMEA TIME ALLOWANCES:
Travel, per customer Site, 0.8 hrs
Service, per system, 0.8 hrs

PHYSICAL CHECK:

PREREQUISITES:

To Install B/M	ECA Required	EC Required	Physical Check for Prerequisites
B/MNONE	ECA017	ECECA017	Y

DETAIL:

SYMPTOM:
When using the integrated 10/100 Ethernet adapter at a rate of 100mbs, the system may return various networking error messages, or exhibit increased packet loss during transfers, resulting in some decrease in performance.

PROBLEM ISOLATION AIDS:
This tip ONLY applies to the IBM PC300XL Series 6588 systems, and the IBM IntelliStation M-Pro Series 6888 systems equipped with an integrated Intel 10/100 PCI Wake-On-Lan Ethernet adapter.

The error, or performance condition is ONLY seen when using the integrated Ethernet adapter. OEM ISA/PCI Ethernet network adapters are not affected.

The error, or performance condition may be exhibited under various operating systems, and may be limited to networking cable lengths equal to, or exceeding 50 meters (150 feet).

FIX:
Before replacing hardware, proceed with normal problem determination to eliminate possible software configuration, network cabling, or network equipment errors.

If error messages, or network performance conditions persist (i.e.increased packet loss during transfers) replace the planar with FRU 07L9076.

EMEA CLAIM INFORMATION:
IBM PSS CEs should record all time and parts to Service Code 33, (6588 or 6888) ECA0CA, Other Office 990.

Business Partners: Use Warranty Claim 5 (ECA) and quote CPPS ECA code as follows

m/t	CPSS ECA code
6588	CA
6888	CB

NOTES:

IMPORTANT NOTE:
For customer situations which require more than 5 planars to be replaced , your country technical support manager must be contacted for guidance.


This ECA will expire on December 31, 1999

	Search Keywords
	Hint Category	ECA, Retain, Networking
	Date Created	27-04-98
	Last Updated	30-04-98
	Revision Date	29-04-99
	Brand	IBM IntelliStation, IBM PC
	Product Family	M Pro, PC 300XL
	Machine Type	6888, 6588
	Model	various
	TypeModel
	Retain Tip (if applicable)
	Reverse Doclinks and Admin Purposes