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2.735 bytes |
Service Hints & Tips |
Document ID: MCGN-3YETAW |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Servers - Planar boards not replaced properly
Applicable to: World-Wide
Source: RETAIN tip H164662
The following steps need to be added to the procedure currently used to replace a System Planar Board:
1) Servicer should save the customer's configuration if possible or ask the customer if he has saved the configuration.
2) The servicer should Flash the system's latest BIOS or match the BIOS level currently in use by the customer. If the customer requires a BIOS level lower than the latest level, then it is the customer's responsibility to provide the correct BIOS level.
3) During the Flash when the servicer is asked if the machine type and serial number information needs updating, the answer is YES. The servicer should then manually enter this information for the system to function properly. There are system functions which rely on this VPD information being correct.
SAS KEYWORDS:
PSY2, PC SERVER, NETFINITY, PLANAR, SYSTEMBOARD, MOTHERBOARD, BIOS, FLASH, SERVICER ONLY, H164662
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Search Keywords |
PSY2, PC SERVER, NETFINITY, PLANAR, SYSTEMBOARD, MOTHERBOARD, BIOS, FLASH, SERVICER ONLY, H164662 | |
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Hint Category |
Retain | |
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Date Created |
17-09-98 | |
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Last Updated |
02-02-99 | |
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Revision Date |
02-02-2000 | |
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Brand |
IBM PC Server | |
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Product Family |
Servers | |
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Machine Type |
Various | |
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Model |
ALL | |
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TypeModel |
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Retain Tip (if applicable) |
H164662 | |
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Reverse Doclinks |
Date last altered: A98/09/15 |