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Service Hints & Tips |
Document ID: GSMH-3EFL8C |
This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
TP 365X/XD - Read This First
Applicable to: World-Wide
Read This First:
Before you go to the checkout guide, be sure to read this section.
Important Notes: |
Port Replicator Problems:
If you suspect a problem with the Port Replicator, see ¿Port Replicator Checkout— in the ¿Common Devices Checkout— section.
How to Diagnose Multiple FRUs:
When the adapter or device has more than one FRU, the error code could be caused by either FRU. Before replacing multiple FRUs, try removing or exchanging each FRU, one by one in the designated sequence, to see if the symptoms change.
What to Do First:
The servicer must include the following information on the parts exchange form or parts return form that is attached to the returned FRU:
1. Name and phone number of servicer.
2. Date of service.
3. Date when part failed.
4. Date of purchase.
5. Failure symptoms, error codes appearing on display, and beep symptoms.
6. Procedure index and page number in which failing FRU was detected.
7. Failing FRU name and part number.
8. Machine type, model number, and serial number.
9. Customer's name and address.
Before checking problems with the computer, determine whether or not the damage is covered by the warranty by referring to the following:
Warranty Note: |
If the following symptoms are present, they may indicate damage caused by non-warranted activity:
Missing parts may be a symptom of unauthorized service or modification.
HDD spindles can become noisy if subjected to excessive force or if the HDD is dropped.
I9990303 errors can be caused by exposure to strong magnetic fields.
How to Disable the Power-On Password:
1. Power off the computer.
2. Open the keyboard and lift the right-most section of the insulator sheet.
3. Push out the small door on the right side of the base cover.
4. Apply a short across the Power-On Password Jumper Pads.
Warning: |
5. With the jumper tool in place, power on the computer to clear the password.
6. Remove the jumper and power off the computer.
7. Power on the computer and verify that the password has been cleared.
To reactivate the password, set the password again.
Supervisor and Hard Disk Passwords:
The Supervisor Password and the Hard Disk Password (HDP) are security features that are used to protect the system and the hard disk data from unauthorized access. No overriding capability is provided. If only a hard disk password is set, obtaining permission from the password owner to unlock the password is a prerequisite for running diagnostic tests and performing service. If both supervisor password and hard disk password are set, you can enter Easy-Setup by pressing the Enter key or power-on password at the supervisor password prompt. In this case, the Password, Start up , and Initialize icons cannot be selected.
See ¿Password Combinations (POP, HDP, PAP)— for more information about passwords.
Search Keywords |
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Hint Category |
Hardware Maintenance Information | |
Date Created |
19-02-97 | |
Last Updated |
07-04-98 | |
Revision Date |
13-03-99 | |
Brand |
IBM ThinkPad | |
Product Family |
ThinkPad 365X/XD | |
Machine Type |
2625 | |
Model |
Various | |
TypeModel |
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Retain Tip (if applicable) |
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