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4.153 bytes |
Service Hints & Tips |
Document ID: MCGN-3M7L9J |
IBM PC300XL - Windows NT hangs with Sony 16X CD ROM drive installed.
Applicable to: World-Wide
SYMPTOM:
When the system is powered on, it completes POST normally and begins to load the operating system. At the initial WindowsNT blue screen, the system appears to hang anywhere from 2 to 5 minutes.
If left undisturbed, the Initial Program Load (IPL) continues and the system functions normally. This is an intermittent symptom.
PROBLEM ISOLATION AIDS:
This tip applies to IBM PC Model PC300XL, machine type 6588, systems equipped with a Sony CDU-511 16X CDROM drive and preloaded with WindowsNT 4.0.
The hang condition is only seen in those systems where the 16X CDROM drive is installed as a primary device on the secondary IDE port. In systems where the 16X CDROM is installed as a secondary device on the primary IDE port, the hang condition does not occur.
FIX:
Download and apply FLASH11J.EXE
Installation Instructions:
1. Insert the diskette created by FLASH11J.EXE into the diskette drive and power on the system.
2. After the system boots, the following is displayed at the bottom of the screen:
"Converting 511_I11J.HEX to binary data...<"
3. When this message disappears from the display, and "Replace? Y/N" is seen, press "Y" to update the Sony CDROM microcode.
4. Afterwards, remove the diskette and reboot the system normally.
This flash diskette will update the Sony CDU-511 16X Max CDROM to firmware level 1.1J. The update will not install on or damage CDROM drives not affected.
FLASH11J.EXE may be downloaded via the Internet from the IBM Personal Computer File Library by searching the following Internet URL: www.us.pc.ibm.com/files.html
FLASH11J.EXE may also be downloaded from the IBM PC Company BBS system by calling 919-517-0001.
WindowsNT is a trademark of Microsoft Corporation.
SAS KEYWORDS:
PSY2 PSY2MCD PSY2OPER PSY2OEM
PSVP PSVPMCD PSVPOPER PSVPOEM
D/T6588 6588 UNCLASSIFIED
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Search Keywords |
CD-ROM, Sony | |
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Hint Category |
CD-ROM Drives, Lock-up/Hang, Retain, Windows NT | |
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Date Created |
23-09-97 | |
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Last Updated |
21-05-98 | |
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Revision Date |
19-05-99 | |
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Brand |
IBM PC | |
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Product Family |
PC 300XL | |
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Machine Type |
6588 | |
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Model |
ALL | |
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TypeModel |
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Retain Tip (if applicable) |
H161150 | |
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Reverse Doclinks |
Owning B.U.:USA, USA=A, EMA=A, AFE=A |