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Service Hints & Tips |
Document ID: DETR-3Y6GWC |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
Aptiva - Windows 98 letter sent to customers
Applicable to: United States
Dear Valued Customer:
The Microsoft® Windows® 98 Upgrade CD recently sent to you by IBM, when installed, may cause your system to stop at the Windows 98 logo screen. Therefore, if you have not done so already, please do not install the Windows 98 Upgrade with the initial CD (part no. X03-36212). You will be receiving a replacement Windows 98 Upgrade CD (part no. 730-00748) within two
weeks that will allow proper installation of Windows 98 on your Aptiva® computer.
If you have already installed the initial Windows 98 CD and your computer stops at the Windows 98 logo screen, please follow the step-by-step instructions on the back of this letter to restore the proper settings in Windows 98.
Upon your receipt of the replacement Windows 98 Upgrade CD, you may discard the initial Upgrade CD you received. Remember to keep the replacement Windows 98 Upgrade CD in a safe place.
Thank you for your cooperation and understanding. For additional information please visit the Aptiva Support site at http://www.pc.ibm.com/us/aptiva. Owner Privileges members may use the phone number received with their membership.
Sincerely,
IBM, Owner Privileges
Important Information for Installing the Microsoft® Windows ® 98 Upgrade
These instructions contain additional information that may be required after installing the IBM-supplied Microsoft Windows 98 Upgrade on your Aptiva® computer.
If you installed the Windows 98 Upgrade and your computer stops at the Microsoft Windows 98 logo screen, use the following instructions to restart your computer and reconfigure your system.
1. From the Microsoft 98 logo screen, press Ctrl+Alt+Delete to restart your computer.
The Microsoft Windows 98 menu is displayed with the "Safe" mode highlighted.
2. From the Microsoft Windows 98 Startup Menu, immediately select option 1 (Normal)
and press Enter.
(If you wait too long, your computer automatically starts in Safe mode)
3. From the Windows 98 desktop, right-click on My Computer.
4. Click on Properties.
5. Click on the Device Manager tab.
6. Click on the plus sign beside CD-ROM.
7. Double-click on E-IDE CD-ROM 24X/AKOx.
8. Click on the Settings tab.
9. Click on the DMA check box. The DMA box is now checked.
10. A window stating "Unsupported Hardware Alert" will pop up. Click on OK.
11. Click the DMA check box again to remove the check mark.
12. Click on OK.
13. From the system properties window, click on Close.
14. Click on Yes to restart your computer.
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Hint Category |
Windows 98, Lock-up/Hang, Software Installation/Configuration | |
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Date Created |
09-09-98 | |
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Last Updated |
10-12-98 | |
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Revision Date |
10-12-99 | |
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Brand |
IBM Aptiva | |
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Product Family |
Aptiva | |
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Machine Type |
2137, 2138 | |
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Model |
E26; E46; E56; E84; E76; E86 | |
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