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17.162 bytes |
Service Hints & Tips |
Document ID: MCGN-3R6JNM |
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This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose. |
PC Server 720 - ECA005: Processor and memory card replacement
Applicable to: World-Wide
PURPOSE:
*IMPORTANT*
Read and understand this entire ECA before implementing it. The goal of this procedure is to upgrade the PC Server 720 to
the latest EC levels while only shutting down the server once. This ECA provides for replacement of 100Mhz processor cards and memory cards in eligible PC Server 720 systems. This is a MANDATORY EC and must be applied to all affected systems. These new cards correct a problem with intermittent traps, hangs, and NMIs (Non-Maskable Interrupts). POST error EP:1043 may also be corrected by applying this EC.
This ECA will expire November 22, 2002.
FEATURES:
Type, Machines Affected
Model, With and/or Feature/Device B/M to be Service System
Stage B/M Description Installed Hours Hours
8642 B/M0000000 PC SERVER 720 SYSTEMS B/M0000000 01.0 00.8
WITH 100MHZ PROCESSOR
CARDS.
-AND/OR-
SYSTEMS MATCHING THE
SERIAL NUMBER LIST
BELOW HAVING MEMORY
CARD(S) WITH THE
SUSPECT HEADERCODE.
PHYSICAL CHECK:
Before going on-site, order all necessary parts, and download the current Reference, Diagnostic, and RAID firmware diskettes for the PC Server 720. The diskette images are available on the IBM PC Company BBS at 919-517-0001 or via the internet at URL:
http://www.pc.ibm.com/files.html
720UPD.EXE BIOS Revision Level 10, Reference and Diagnostics
RAID221A.EXE MicroChannel RAID firmware
FLASH243.EXE PCI RAID firmware
C43.EXE Hard Drive Update V4.2
- Systems manufactured after August 1, 1996 (MFG DATE: 608 and later on the rear serial number label) are NOT affected. However, if the customer installed additional processor and/or memory cards, then an inspection should be performed.
- 8642-0Z0, 1Z0, 2ZS, and 4ZS are the 100MHz processor models, but any model could have 100MHz processors as different processor speeds are supported in a Server 720.
-The 100MHz processor card FRU p/n71G0692 or FRU p/n75H9684 has a Motorola cache chip in locations U6, U7, U8, or U9, AND the part number on this chip is "MCM67C618AFN7." These chips have the Motorola logo which is the letter "M" inside a circle.
- The memory card FRU p/n71G0696 should only be replaced if the system serial number matches the list below OR the memory card has one of the following suspect header codes:
J11CS J11MJ J11CT J11VX J11TN J11LQ J11CU
System Inventory:
Call the customer and obtain the configuration of the system. The customer may know the system configuration without opening the covers. Or the customer can inventory the system without shutting down the server by gently removing the front cover and opening the side door. If the customer is unable to provide the configuration, then schedule an on-site visit to inventory the system. Obtain the following information:
1. Full System type-model number (ie.8642-xxx): _______
2. System serial number: _______
3. If the serial number is on the list below, the number of memory cards (FRU p/n71G0696): _______
(Memory cards have a red LED visible from rear of system)
4. The number of 100 MHz processors: _______
5. The number of PCI RAID adapters (FRU p/n06H5078): _______
(PCI cards are plugged into white planar connectors)
6. The number of hard drives: _______
7. Network Operating System: _________________________________
Note: An 8642 RAID system ships with the MicroChannel (MCA) RAID adapter (FRU p/n06H3059) which can be identified by its external blade connector. If the customer installed a PCI RAID adapter (FRU p/n06H5078), then it can be identified by its external pin connector.
Order Parts:
IMPORTANT: Order ALL parts using CODE X. Be prepared; Order enough parts to replace all the suspect parts if necessary.
A. Memory card(s): If the system serial number matches the list below, order the quantity of memory card(s) (FRU p/n71G0696) recorded in step 3.
B. Processor card(s): Order the quantity of 100MHz processor cards recorded in step 4:
For systems with NetWare SMP and 100MHz processors, order the 100 MHz processor(s) FRU p/n75H9684.
-or-
For systems with any other operating system, order the 100MHz processor(s) FRU p/n71G0692.
C. PCI RAID adapters: (Refer to ECA006). Order the quantity of PCI RAID adapter(s) FRU p/n06H5078 recorded in step 5.
D. Hard drive interposer kit: (Refer to ECA003) Note the number of hard drives in step 6. The interposer kit (FRU p/n75H8103) has six (6) connectors for six (6) hard drives. Order one kit for every six hard drives.
PREREQUISITES: NONE
COMPANION:
Update the system BIOS to revision level 09 or higher.
BIOS revision level 10 is recommended.
Note: The bridge card LED will remain OFF with BIOS 09. BIOS 09 requires Reference and Diagnostic Diskettes version 1.11.
Update the RAID firmware with the correct firmware flash.
Update the hard drives with the HD Update V4.2
Important: Flashing with the wrong firmware can corrupt the adapter BIOS requiring replacement of the adapter.
MCA RAID Adapter (FRU p/n06H3059): Download RAID221A.EXE
Note: When flashing the MCA RAID Adapter, the following message will appear: "Found # channel # target PCI controller". Disregard this message as the MCA adapter has been found.
PCI RAID Adapter (FRU p/n06H5078): Download FLASH243.EXE
While inspecting the system, verify that the following ECAs have been applied:</PRE>]
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ECA # |
RETAIN # |
Description |
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ECA001 |
H132199 |
SCSI Cable Replacement (4X-CDROM) |
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ECA003 |
H133326 |
Prevent Multiple DDD SCSI Drives |
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ECA006 |
H133523 |
PCI RAID Adapter Replacement (New) |
DETAIL:
The Service Call:
Bring all the necessary parts including the Reference, Diagnostic, and RAID firmware diskettes for the PC Server 720. Use the following procedure:
1. Ensure that the customer has a current backup of all data.
2. Shutdown the operating system.
3. Boot to the RAID Option Diskette, select Advanced Functions, then select Backup Config to diskette. Choose a filename for the backup, press <Enter>, and then exit.
4. Power off and unplug the server. Power remains on the service processor logic on the system board until the power cord is unplugged.
5. Inspect the 100MHz processor card.
Note: NetWare SMP servers use FRU p/n75H9684. All other operating systems use FRU p/n71G0692.
a. Locate the cache chips at locations U6, U7, U8, and U9.
b. If any chip is a Motorola chip (Logo: The letter "M" inside a circle), AND the part number on the chip is "MCM67C618AFN7," then the processor card must be replaced:
Replace FRU p/n71G0692 with FRU p/n71G0692
-or-
Replace FRU p/n75H9684 with FRU p/n 75H9684 (NetWare SMP)
c. Other Motorola chips, Micron Technology chips, and IMD chips are good and no action is necessary.
6. Inspect the memory card in systems that match the system serial number list below.
a. Locate the barcode label on the logic side of the card.
b. Example of barcode label:
S/N .-----------------------------.
| |||||| ||| ||||||||||||||||| <--- Bar-code
| |
| xxxxxxxxxxxJ11??xxxxxx | <--- Header
-------------------------------
c. Search for J11 in the header, then read the next two (2) characters. Compare this number with the suspect list below. Replace the card with FRU p/n71G0696 if a suspect headercode is found.
Suspect Memory Card Headercodes:
-------------------------------
J11CS J11MJ J11CT J11VX J11TN J11LQ J11CU
7. Reinstall the card bracket and close the covers.
8. Plug in and power on the server and run memory diagnostics using the Diagnostic Diskette v1.11.
9. Power off the Server after running the diagnostics, then start the Operating System and verify its operation.
NOTES:
IMMEDIATELY return all parts removed and all unopened parts using the UPR and New Parts Return processes.
This ECA expires November 22, 2002.
IBM/TSS CEs should record all time and parts to Service Code 33, ECA005, Other Office 990.
List of system serial numbers to inspect for memory card:
23DP748 23DP759 23DP761 23DP778 23DP782 23DP783 23DP784 23DP785
23DP786 23DP787 23DP788 23DP789 23DP790 23DP791 23DP792 23DP793
23DP794 23DP797 23DP798 23DP799 23DP800 23DP801 23DP802 23DP803
23DP804 23DP805 23DP806 23DP807 23DP808 23DP809 23DP810 23DP811
23DP812 23DP813 23DP814 23DP816 23DP818 23DP819 23DP820 23DP821
23DP822 23DP823 23DP824 23DP825 23DP827 23DP828 23DP829 23DP830
23DP831 23DP832 23DP833 23DP834 23DP835 23DP837 23DP838 23DP839
23DP840 23DP841 23DP842 23DP843 23DP844 23DP845 23DP846 23DP847
23DP848 23DP849 23DP851 23DP852 23DP854 23DP855 23DP856 23DP857
23DP858 23DP860 23DP861 23DP862 23DP863 23DP864 23DP865 23DP866
23DP867 23DP868 23DP869 23DP870 23DP871 23DP872 23DP873 23DP874
23DP875 23DP878 23DP880 23DP881 23DP882 23DP883 23DP884 23DP885
23DP886 23DP887 23DP888 23DP889 23DP890 23DP893 23DP894 23DP895
23DP896 23DP898 23DP899 23DP900 23DP901 23DP902 23DP903 23DP904
23DP905 23DP907 23DP908 23DP910 23DP911 23DP914 23DP916 23DP918
23DP919 23DP920 23DP921 23DP922 23DP923 23DP924 23DP925 23DP926
23DP927 23DP928 23DP929 23DP930 23DP932 23DP934 23DP935 23DP937
23DP938 23DP940 23DP942 23DP943 23DP944 23DP945 23DP946 23DP948
23DP949 23DP950 23DP951 23DP952 23FD010 23FD161 23FD193 23FD195
23FD264 23FD269 23FD381 23FD427 23FD595 23FD640 23FD648 23FD656
23FD657 23FD659 23FD821 23FD858 23FD877 23FD878 23FD879 23FD883
23FD885 23FD886 23FD887 23FD888 23FD889 23FD890 23FD891 23FD892
23FD893 23FD894 23FD895 23FD896 23FD897 23FD898 23FD899 23FD900
23FD901 23FD902 23FD903 23FD904 23FD905 23FD907 23FD909 23FD911
23FD912 23FD913 23FD914 23FD915 23FD917 23FD918 23FD919 23FD920
23FD922 23FD923 23FD925 23FD926 23FD927 23FD929 23FD930 23FD932
23FD935 23FD936 23FD937 23FD938 23FD940 23FD941 23FD943 23FD947
23FD948 23FD950 23FD951 23FD952 23FD953 23FD956 23FD957 23FD958
23FD959 23FD960 23FD961 23FD962 23FD963 23FD964 23FD965 23FD966
23FD967 23FD970 23FD971 23FD972 23FD973 23FD976 23FD977 23FD978
23FD979 23FD980 23FD982 23FD983 23FD984 23FD985 23FD986 23FD988
23FD989 23FD990 23FD992 23FD993 23FD994 23FD996 23FD998 23FF001
23FF002 23FF003 23FF004 23FF009 23FF010 23FF012 23FF014 23FF016
23FF028 23FF031 23FF032 23FF034 23FF035 23FF036 23FT161 23FT239
23FT327 23FT618 23FT711 23FT714 23FT717 23FT754 23FT831 23FT836
23FT838 23FT876 23FV006 23FV140 23FV141 23FV142 23FV143 23FV144
23FV145 23FV146 23FV147 23FV148 23FV149 23FV150 23FV151 23FV152
23FV153 23FV154 23FV157 23FV158 23FV159 23FV160 23FV161 23FV162
23FV163 23FV166 23FV167 23FV168 23FV169 23FV170 23FV171 23FV172
23FV173 23FV174 23GD636 23GD679 23GD833 23GD902 23GD912 23GD927
23GD928 23GD929 23GD931 23GD933 23GD994 23GD997 23GD998 23GD999
23GF000 23GF001 23GF002 23GF003 23GF005 23GF006 23GF007 23GF010
23GF012 23GF013 23GF014 23GF015 23GF016 23GF017 23GF018 23GF019
23GF020 23GF022 23GF023 23GF024 23GF025 23GF027 23GF028 23KN034
23KN041 23KN058 23KN071 23KN096 23KN098 23KN099 23KN100 23KN103
23KN104 23KN105 23KN106 23KN107 23KN131 23KN133 23KN135 23KN136
23KN137 23KN138 23KN139 23KN140 23KN141 23KN142 23KN143 23KN144
23KN145 23KN146 23KN148 23KN149 23KN150 23KN162 23KN166 23KN168
23KN169 23KN177 23KN178 23KN181 23KW025 23KW070 23KW072 23KW073
23KW084 23KW091 23KW103 23KW106 23KW112 23KW119 23LB001 23LB004
23LB005 23LB006 23LB007 23LB011 23LB012 23LB013 23LB014 23LB015
23LB016 23LB017 23LB018 23LB019 23LB022 23LB023 23LB024 23LB027
23LB028 23LB030 23LB031 23LB032 23LB033 23LB034 23LB036 23LB037
23LB038 23LB039 23LB040 23LB041 23LB043 23LB044 23LH001 23LH002
23LH004 23LH005 23LH007 23LH008 23LH009 23LH010 23LH011 23LH012
23LH013 23LH014 23LH015 23LH016 23LH017 23LH018 23LH019 23LH020
23LH023 23LH025 23LH026 23LH027 23LH028 23LH029 23LH030 23LH031
23LH032 23LH039 23LH040 23LH041 23LH042 23LH044 23LH046 23LH047
23LH048 23LH063 23LH064 23LH065 23LH066 23LH067 23LH068 23LH070
23LH086 23LH087 23LH099 23LH100 23LH101 23LH102 23LP001 23LP002
23LP014 23LP032 23LP033 23LP034 23LP036 23LP037 23LP038 23LP039
23LP041 23LP042 23LP043 23LP044 23LP045 23LP047 23LP048 23LP049
23LP050 23LP051 23LP052 23LP055 23LP056 23LP057 23LP058 23LP059
23LP060 23LP061 23Z4036 23Z4069 23Z4078 23Z4086 23Z4088 23Z4089
23Z4090 23Z4093 23Z4094 23Z4095 23Z4096 23Z4098 23Z4099 23Z4100
23Z4101 23Z4102 23Z4106 23Z4107 23Z4109 23Z4110 23Z4112 23Z4113
23Z4114 23Z4115 23Z4117 23Z4119 23Z4121 23Z4122 23Z4123 23Z4124
23Z4125 23Z4126 23Z4127 23Z4128 23Z4130 23Z4131 23Z4134 23Z4135
23Z4136 23Z4137 23Z4138 23Z4139 23Z4141 23Z4142 23Z4143 23Z4144
23Z4153 23Z4222
SAS KEYWORDS:
PSY2 PSY2ECA PSY2MEM PSY2ADPT
ECAVALID NMI 71G0692 71G0696
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Search Keywords |
PSY2, PSY2ECA, PSY2MEM, PSY2ADPT, ECAVALID, NMI, 71G0692, 71G0696, health | |
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Hint Category |
ECA | |
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Date Created |
28-01-98 | |
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Last Updated |
01-12-98 | |
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Revision Date |
01-12-99 | |
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Brand |
IBM PC Server | |
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Product Family |
PC Server 720 | |
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Machine Type |
8642 | |
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Model |
Various | |
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TypeModel |
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Retain Tip (if applicable) |
H133731, ECA005 | |
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Reverse Doclinks |
Owning B.U.: USA, USA=A, EMA=A, AFE=A , Date last altered: A98/01/22 |