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Service Hints & Tips

Document ID: JBAR-3TKJLC

This document is provided to IBM and our Business Partners to help sell and/or service IBM products. It is not to be distributed beyond that audience or used for any other purpose.

IBM PC300PL - ECA016 - System Board unseating condition (EMEA Only)

Applicable to: EMEA

PURPOSE:
The purpose of this ECA is to provide rubber spacers, or "stops" to eliminate a potential system board unseating condition. This condition may occur during shipment, or after setup and operation of the unit in a vertical position.

This condition can potentially cause "dead system" errors (Power LED On, No POST, No Display, No IPL) or other POST related errors to occur.

THIS ECA IS " FIX ON CONTACT "

FEATURES:

Type, Model, Stage

With B/M

Machines Affected and/or Feature/Device Description

B/M to be Installed

Service Hours

System Hours

6562

B/M0000000

6562 PC300PL ALL MODELS

B/M0000000

00.2

00.2




PHYSICAL CHECK:
1. Date of manufacture prior to 01/30/1998. The date of manufacture code can be found on the label attached to the bottom of the system unit.

2. Presence of two rubber spacers on the inside surface of the side bracket.


PREREQUISITES:
None

COMPANION:
None

CONCURRENT:
None

DETAIL:
All models of the PC300PL Series 6562 systems may experience the system board unseating condition during shipment, or after continued operation in a vertical position.

Machine Type 6592 systems are not affected.


Rubber spacer kits are available from Mechanicsburg under FBM P/N03K9732. The FBM kit contains two self-adhesive rubber spacers, one screw for the side bracket, and an illustration for proper placement of the spacers.

EMEA:spacer kits 03k9732 will be available from COP Amsterdam by normal spares ordering process 



 _______________________________________________________      

 ¼|__                           - - \   -\ - - - - - - |      

  |                             - -  \  - \ - - - - - -|      

 ||                             - - - \ - -\ - - - - - |      

  |      "Side Bracket"         - - -  \  - \ - - - - -|      

 ||     (inside surface)        - - - - \ - -\ - - - - |      

  |                             - - - -  \____| - - - -|      

 ||                             - - - -   - - - - - - -|      

  |<-->(*)  <-Bumper                  Bumper->  (*)<-->|      

 ||____________________________________________________|      

   38mm   \                                     /   6mm from  

           \                                   /    inside    

            \ Apply bumpers flush to 2mm from /     flange    

                      bottom flange.


NOTES:
If the system unit is currently exhibiting the symptoms described above, remove and reseat the system board before replacing any parts. See "Removing and Replacing the System Board" found in the "Installing Options in Your Personal
Computer" booklet supplied with the system.

If the symptoms persist after reseating the system board, continue normal problem determination procedures to isolate
the failing FRU or application.

==> This ECA will expire on December 31, 1999 <==

EMEA CLAIM INFORMATION:
IBM PSS CEs should record all time and parts to Service Code 33, (6562) ECA016, Other Office 990.

Business Partners: Use Warranty Claim 5 (ECA) and quote ECA number: CG (2 character code "CG" used, due to current CPPS restriction).

SAS KEYWORDS:
PSY2 PSVP IBMPC PSVPERR
PSY2ERR PSY2PART PSVPPART PSVPECA
PSY2ECA PC300PL D/T6562 6562

Search Keywords

Hint Category

ECA, Retain

Date Created

15-04-98

Last Updated

30-04-98

Revision Date

29-04-99

Brand

IBM PC

Product Family

PC 300PL

Machine Type

6562

Model

all

TypeModel

Retain Tip (if applicable)

H057539, ECA016

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