A:
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:
HOURLY: Y MONTHLY: N
24 X 7: Y COMPLIMENTARY: N
PREMIUM: N PROGRAM SERVICES: N
CONSULTLINE ELIGIBLE: YES: - NO: X
XMENU ITEM REFERENCE: HQ7283__
********************** ATTENTION ***************************
Time associated with work on this PMR must be recorded using
FI 973. Both DEFECT and USAGE time must be documented in this FI.
Question:
aix 4.2.1
7030
question on a error in his errlog
=-=-=> 09/28/98 <=-=> 07:12:30 CDT <=-=-=> Patrick D. Lowe <=-=-=
Response:
Customer Contact
=-=-=> 09/28/98 <=-=> 07:20:38 CDT <=-=-=> Steven Robinson <=-=-=
A:
CLOSING PER STEVE WAS MISQUEUED TO HIS GROUP. WOULD LIKE FOR
ME TO QUEUE IT TO NETVIEW. CLOSING SENDING CUSTOMER TO NETVIEW.
A:
raising to sev 1
A:
pls page ziyad@8007598352#1772452 asap
Forwarding to the severity of the call; and the customer's request for a
page ASAP.
Q:
Customer would like callback asap.
Customer says that this is an Nways problem and wants raised to a sev1
pr1. He is asking about community name problems. Will answer
immediatly with on his page.
A:
customer rep: Ziyad@us.ibm.com
action taken: customer is getting a "cannot open view for hub" he
thinks it has something to do with the community name.
-- customer wants to know how long can the "Community Name" be?
he said you can contact him via the internet address above.
A:
Contact: ... -Ed Ray (TNSC, Atlanta)
Action: .... -Please review ess tip:
"Community names limited to maximum of 10 characters"
Action Plan: -Sending pmr back to TNSC, Atlanta.
CC=1I
IBM Feedback:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _12__ mins.
Customer called me direct to understand community string limitation
with NWAYS. I indicated that the limit in NWAYS is 10 characters.
S e a r c h - k e y w o r d s:
community nways limit
HR
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BRDated: 10/1998 Category: NWAYSAIX
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