NWAYS...probs with the nwayscmlan gui view with java

ITEM: RTA000153151



A:                                                                              
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE              
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165                              
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:                                     
     HOURLY: N           MONTHLY: Y                                             
     24 X 7: Y           COMPLIMENTARY: N                                       
    PREMIUM: Y           PROGRAM SERVICES: N                                    
   CONSULTLINE ELIGIBLE: YES:  -   NO:  X                                       
   XMENU ITEM REFERENCE:  HW4123__                                              
**********************     ATTENTION    ***************************             
Time associated with work on this PMR must be recorded using                    
FI 973. Both DEFECT and USAGE time must be documented in this FI.               
Question:                                                                       
opsys 421                                                                       
model 43p                                                                      
NWAYS...probs with the nwayscmlan gui view with java                            
 =-=-=> 10/15/98 <=> 14:52:46 CDT <=> M.G. McCullers II (Mac) <=-=-=-=          
A:                                                                              
Called and left message that I would call back when Lisa was available.         
Called office number and left message that I would call back or to call         
me at my number.                                                                
Waiting for customer callback.                                                  
Q:                                                                              
A:                                                                              
 -HAYS, DO         -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI             
                                                                                
 Support Line:  _30__  mins.                                                    
                                                                                
CUstomer indicated that the ROuter config tool started from the JMA             
panel does not resolve the PATH correctly for the correct config tool          
based on the MRS level of the router.                                           
I researched the problem on my system looking at the Cfg.txt file               
which contains the mapping for MRS level and tool directory.                    
My system resolved the PATH using the DEFAULT entry and I sent e-mail           
to customer to try looking at this entry in the Cfg.txt file.                   
                                                                                
Customer called back indicating that the PATH shown in Cfg.txt for              
DEFAULT was for MRS V2R1 which is not what the customer is seeing as            
the effective PATH when starting tool.                                          
Research and call customer back with recommendation.                            
A:                                                                              
 -HAYS, DO         -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI             
                                                                                
 Support Line:  _15__  mins.                                                    
                                                                               
Called customer back to verify specific data with failing operation.            
Had customer bring up JMA for 2210 with MRSV2R2 code level.                     
Had customer click on "Configuration Tool" under "Configuration...Tools"        
point on NavTree.                                                               
The output lines in the terminal window indicated that the                      
"fullPathConfigToolName = AIX_2210_MRSV1R1" which is NOT the correct            
version of code on the 2210 device NOR the correct directory for the            
actual configuration tool. I instructed customer to update the Cfg.txt          
file with a BOGUS directory name for the AIX_2210_MRSV1R1 entry and             
the resultant message upon clicking on the Configuartion Tool again             
was the BOGUS directory name...proving that the Cfg.txt file and this           
particular entry is being used by the JMA to resolve the tool directory.        
                                                                                
Called Barb R. to report these findings.                                        
Waiting to hear back from Barb on recommendation.                              
                                                                                
                                                                                
Q:                                                                              
PLEASE CALL CUSTOMER LISA CHU BACK AT 718-966-6227, WILL ONLY BE AT THIS        
NUMBER FOR A FEW HOURS, NEED TO ORDER PTFS/APARS FOR NWAYS PRODUCTS,HAVE        
QUESTIONS....CALL CUSTOMER A.S.A.P. PLEASE˘ THANKS˘                             
A:                                                                              
A:                                                                              
                                                                                
= 10-STATUS       SOURCE  = RBLE8          COERNBR = 9829400                    
= 19981021102035                                                                
= SDS Order# B7116670 was Received at 10:20:35 10/21/1998                       
= *-*-*-*-*-*-*-*-*-* Internet Webpage *-*-*-*-*-*-*-*-*-*                      
= If you have access to the Internet, IBM has a webpage                         
= available for you to check your order's status. The URL                      
= is-.html  http://service.boulder.ibm.com/order_status                              
D OF DATA * * *                                                                 
IBM Feedback:                                                                   
Provided work-around solution for customer after validating that the            
symptom is a known problem. The work-around is to edit the AIX_2210_MRSV        
1R1 entry in /usr/CML/JMA/java/websvr/properties/Cfg.txt file in                
order to launch the correct configuration tool.                                 
I also alerted customer that for any 2210s that were actually at V1R1           
level, the incorrect configuration tool would be launched for it then.          
                                                                                
Advised customer that the problem is fixed in NWAYS v1.2.2(PTF U458746).        
Customer proceeding to order PTF to fix problem.                                
PMR closed.                                                                     
                                                                                
S e a r c h - k e y w o r d s:                                                 
Cfg.txt MRSV1R1 2210 tool                                                       
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                                
                                                                               

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FONT size=2WWQA: ITEM: RTA000153151 ITEM: RTA000153151
BRDated: 10/1998 Category: NWAYSAIX
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