A:
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:
HOURLY: N MONTHLY: Y
24 X 7: Y COMPLIMENTARY: N
PREMIUM: Y PROGRAM SERVICES: N
CONSULTLINE ELIGIBLE: YES: - NO: X
XMENU ITEM REFERENCE: HW4123__
********************** ATTENTION ***************************
Time associated with work on this PMR must be recorded using
FI 973. Both DEFECT and USAGE time must be documented in this FI.
Question:
opsys 421
model 43p
NWAYS...probs with the nwayscmlan gui view with java
=-=-=> 10/15/98 <=> 14:52:46 CDT <=> M.G. McCullers II (Mac) <=-=-=-=
A:
Called and left message that I would call back when Lisa was available.
Called office number and left message that I would call back or to call
me at my number.
Waiting for customer callback.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _30__ mins.
CUstomer indicated that the ROuter config tool started from the JMA
panel does not resolve the PATH correctly for the correct config tool
based on the MRS level of the router.
I researched the problem on my system looking at the Cfg.txt file
which contains the mapping for MRS level and tool directory.
My system resolved the PATH using the DEFAULT entry and I sent e-mail
to customer to try looking at this entry in the Cfg.txt file.
Customer called back indicating that the PATH shown in Cfg.txt for
DEFAULT was for MRS V2R1 which is not what the customer is seeing as
the effective PATH when starting tool.
Research and call customer back with recommendation.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _15__ mins.
Called customer back to verify specific data with failing operation.
Had customer bring up JMA for 2210 with MRSV2R2 code level.
Had customer click on "Configuration Tool" under "Configuration...Tools"
point on NavTree.
The output lines in the terminal window indicated that the
"fullPathConfigToolName = AIX_2210_MRSV1R1" which is NOT the correct
version of code on the 2210 device NOR the correct directory for the
actual configuration tool. I instructed customer to update the Cfg.txt
file with a BOGUS directory name for the AIX_2210_MRSV1R1 entry and
the resultant message upon clicking on the Configuartion Tool again
was the BOGUS directory name...proving that the Cfg.txt file and this
particular entry is being used by the JMA to resolve the tool directory.
Called Barb R. to report these findings.
Waiting to hear back from Barb on recommendation.
Q:
PLEASE CALL CUSTOMER LISA CHU BACK AT 718-966-6227, WILL ONLY BE AT THIS
NUMBER FOR A FEW HOURS, NEED TO ORDER PTFS/APARS FOR NWAYS PRODUCTS,HAVE
QUESTIONS....CALL CUSTOMER A.S.A.P. PLEASE˘ THANKS˘
A:
A:
= 10-STATUS SOURCE = RBLE8 COERNBR = 9829400
= 19981021102035
= SDS Order# B7116670 was Received at 10:20:35 10/21/1998
= *-*-*-*-*-*-*-*-*-* Internet Webpage *-*-*-*-*-*-*-*-*-*
= If you have access to the Internet, IBM has a webpage
= available for you to check your order's status. The URL
= is-.html http://service.boulder.ibm.com/order_status
D OF DATA * * *
IBM Feedback:
Provided work-around solution for customer after validating that the
symptom is a known problem. The work-around is to edit the AIX_2210_MRSV
1R1 entry in /usr/CML/JMA/java/websvr/properties/Cfg.txt file in
order to launch the correct configuration tool.
I also alerted customer that for any 2210s that were actually at V1R1
level, the incorrect configuration tool would be launched for it then.
Advised customer that the problem is fixed in NWAYS v1.2.2(PTF U458746).
Customer proceeding to order PTF to fix problem.
PMR closed.
S e a r c h - k e y w o r d s:
Cfg.txt MRSV1R1 2210 tool
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