A:
IF THIS PMR HAS BEEN QUEUED TO AN INCORRECT SUPPORT CENTER, PLEASE
ENTER PROBLEM DESCRIPTION AND QUEUE TO ZAIXV3 L165
SELECT ALL APPLICABLE SUPPORTLINE SERVICES:
HOURLY: N MONTHLY: Y
24 X 7: Y COMPLIMENTARY: N
PREMIUM: Y PROGRAM SERVICES: N
CONSULTLINE ELIGIBLE: YES: - NO: X
XMENU ITEM REFERENCE: HX7993__
********************** ATTENTION ***************************
Time associated with work on this PMR must be recorded using
FI 973. Both DEFECT and USAGE time must be documented in this FI.
Question:
aix 4.3.1
f50
quest on installation of Nways Campus manager
=-=-=> 10/23/98 <=-=> 10:51:24 CDT <=-=-=> Kenyetta Love <=-=-=-=
A:
cust can also be reached at 717-705-4292
A:
Called and asked for Thuc N. but person receiving call indicated that
he was out today but would be back on Monday.
I was told that I should call back on Monday.
Call customer back on Monday.
Q:
A:
Called customer T/L number and left message to call back on Monday or
I'll again on Monday.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _25__ mins.
Customer called back based on pmail left.
Customer will be installing NWAYS Mgr for AIX for "C"ustomers and wants
to know if the NWAYS installation can place all files in non-rootvg
filesystems. The customer has a standard rootvg volume group and wants
to keep it standard for general responsiveness for restoring the system
(rootvg) without having a library of mksysb tapes.
If the isolation is not "perfect" to non-rootvg filesystems, customer
would like to have identified the exceptions.
Research and call customer back with recommendation.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _30__ mins.
Researching capability for creating non-rootvg filesystems for NWAYS.
Called customer and left message with indication of some preliminary
information. At least 6 filesystems would be needed..still checking.
Left my number for callback if necessary or finish research and call
customer back with recommendation.
Q:
A:
Called and left message that I had not tried the install of NWAYS
with the pre-defined filesystems, but I sent an e-mail listing
them:
/usr/CML
/usr/CML/OStore/cache
/usr/rabmv2/cache
/usr/lpp/ODI
/usr/lpp/mgtapptran
/tmp/ostore
Waiting to hear from customer. Try install asap.
Q:
A:
Local office review.
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _100_ mins.
Performed removal of Nways product and reinstalled after manually
establishing discrete filesystems normally defined during NWAYS install.
THe install completed without any problems and works normally.
Called customer to indicate success with the procedure.
Asked customer to call back with status update or for further
assistance.
Waiting for customer callback.
Q:
A:
-HAYS, DO -FORMAT 0973-L10R/-------P3S3-98/05/15-14:40--FI
Support Line: _40__ mins.
Customer satisfied with result of alternate filesystem test except would
like to have allocation size for each.
I calculated allocations and emailed results to customer.
Customer satisfied.
260MB(300MB) /usr/CML
25MB(25MB) /usr/CML/OStore/cache
16MB(16MB) /usr/rabmv2/cache
65MB(75MB) /usr/lpp/ODI
33MB(35MB) /usr/lpp/mgtapptran
8MB(24MB) /tmp/ostore
Note: Parenthetical allocations would be advisable for operational
expansion considerations rather than the pure install allocations.
IBM Feedback:
Customer received email of filesystem allocations and is satisfied with
information.
PMR closed.
HR
CENTER
FONT size=2WWQA: ITEM: RTA000153597 ITEM: RTA000153597
BRDated: 12/1998 Category: NWAYSAIX
BRThis HTML file was generated 99/06/24~12:43:41
BRComments or suggestions?
A href="../../../../feedback.html"BContact us/B/ABR
/FONT
/CENTER
/BODY
/HTML