PS/2 50/55/70 SEAGATE 60MB FAILS TO SPIN

PS/2 50/55/70 SEAGATE 60MB FAILS TO SPIN

A REPLACEMENT IS REQUIRED 60MB FIXED DISK FOR AFFECTED 8550, 8555, AND 8570 SYSTEMS WHEN THE DRIVE FAILS TO SPIN AT POWER-ON.

PHYSICAL CHECK:
AFFECTED DRIVES ARE KNOWN TO HAVE BEEN SHIPPED IN THE ABOVE SYSTEM MODELS, HOWEVER NOT ALL OF THESE SYSTEMS WILL HAVE THE AFFECTED FIXED DISKS.
TO DETERMINE IF A DRIVE IS ELIGIBLE FOR THIS ECA INSPECT THE DRIVE TO ENSURE THAT IT IS AN ST-177I 60MB FIXED DISK MANUFACTURED FOR IBM BY SEAGATE. ONLY THIS MODEL SEAGATE DRIVE THAT FAILS POST WITH THE FOLLOWING SYMPTOMS IS ELIGIBLE FOR THIS ECA:

NOTE:
IF THE FIXED DISK HAS AN LED LIGHT ON THE DRIVE, THE LIGHT WILL BLINK 9 TIMES AT POST. THE LIGHT WILL STAY ON APPROXIMATELY ONE MINUTE, THEN BEGIN BLINKING AGAIN AND THE 10483 ERROR WILL REMAIN DISPLAYED. SOME 8570 FIXED DISKS DO NOT HAVE AN LED. THE 8570 HARDFILE EXTERNAL LED (NEAR THE POWER SWITCH) WILL NOT BLINK, AND SHOULD NOT BE USED TO IDENTIFY THIS FAILURE.

DETAIL:
SOME 60MB FIXED DISKS IN 8550, 8555, AND 8570 SYSTEMS MAY FAIL TO SPIN AT POWER-ON. THIS ECA PROVIDES A REPLACEMENT DRIVE FOR THOSE MEETING THE PHYSICAL CHECK REQUIREMENTS.

IF AN AFFECTED FIXED DISK FAILS TO SPIN AFTER MULTIPLE POWER-ON ATTEMPTS, AND THE CUSTOMER'S DATA IS NOT BACKED-UP, THE FOLLOWING PROCEDURE MAY RESTORE TEMPORARY OPERATION OF THE DISK:

  1. REMOVE THE DRIVE FROM THE SYSTEM. PLACE IT ON A SHEET OF PAPER ON A FLAT SURFACE. THE PAPER IS USED TO AVOID SCRATCHING THE FLAT SURFACE. THE DRIVE SHOULD BE RESTING ON ITS PLASTIC SLIDE MOUNT RAILS, IN ITS NORMAL OPERATING POSITION.
  2. KEEPING THE DRIVE AGAINST THE FLAT SURFACE, ROTATE IT IN A BRISK CLOCKWISE/COUNTER-CLOCKWISE MOTION. DO NOT HIT, BANG, DROP, OR OTHERWISE SHOCK THE FIXED DISK.
  3. THIS ROTATING ACTION SHOULD PROVIDE SUFFICIENT TORQUE TO RELEASE ANY BOUND INTERNAL PARTS. INSTALL THE DRIVE. IF POST COMPLETES SUCCESSFULLY, THE CUSTOMER SHOULD BACK-UP THE FIXED DISK IMMEDIATELY.

REPLACE THE 60MB FIXED DISK WITH FRU P/N6128282 FOR THE 8555 AND WITH FRU P/N6128294 FOR THE 8550 AND 8570 SYSTEMS. (FRU P/N6128282 IS THE EUROPE EQUIVALENT OF FRU P/N85F0049)