FAULT - BETA Software

Notes and Licence
10:59PM  23/11/94
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Copyright © 1994  Cybersource Pty. Ltd. All rights reserved.
First version November 1994. Document: 0.1.2
Second version November 1994. Document: 0.1.3
Third version November 1994. Document: 0.1.4
Fourth version November 1994. Document: 0.1.5


WARRANTY
CYBERSOURCE SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO DEFECTS IN THE DISKETTE AND DOCUMENTATION AND THE PROGRAM LICENCE
GRANTED HEREIN IN PARTICULAR, AND WITHOUT LIMITING OPERATION OF THE
PROGRAM LICENCE WITH RESPECT TO ANY PARTICULAR APPLICATION, USE OR
PURPOSE. IN NO EVENT SHALL CYBERSOURCE BE LIABLE FOR ANY
LOSS OF PROFIT OR ANY OTHER COMMERCIAL DAMAGE, INCLUDING BUT NOT
LIMITED TO SPECIAL, INCEDENTAL, CONSEQUENTIAL, OR OTHER DAMAGES.

GOVERNING LAW
This statement shall be construed, interpreted and governed by the laws of the state of
Victoria, Australia.


DESCRIPTION: FAULT is a MS-Windows based fault management system for 
corporate help desk and support personnel. It is fast, simple to use
and comes network ready with full database multi-user concurrency.

0.1.5 Release Notes
===================

Please read this file prior to installtion.


SINGLE WORKSTATION INSTALLTION
______________________________

If the installation is for a single PC, then to install FAULT, simply run 
the SETUP.EXE program, supplied on floppy.


NETWORK INSTALLTION
___________________
The current implementation of the install script requires you to install 
FAULT on the local Windows PC.

You can install a seperate copy of FAULT on each PC, or install the
DLLs and support files on each PC, and have the FAULT.EXE on a group
accessed network drive. The advantage of this is that when new versions
of FAULT.EXE are shipped to you, you only need to replace the single
network FAULT.EXE for all users to be upgraded. 

PLEASE NOTE: For this approach to work, your workgroup must have access to
the same file server network drive, using the same DOS drive letter, i.e
everyone must have drive O:\ and it must be the same view of the server
file system.

We have found the following network installtion
approach works well:

1. Copy the entire install disk onto the network drive.
2. From each workstation, execute the setup program to run across the LAN.
3. Once each workstation has been installed, copy the FAULT program 
	FAULT.EXE from one of the workstations, onto the group network 
	drive i.e to O:\FAULT\FAULT.EXE
4. Modify the Program Manager FAULT icon through the Properties dialog
	to point to this group-wide FAULT.EXE


To clarify, the support files (which are unlikely to change) are now 
located on each users PC. The FAULT.EXE program, and configuration file are
located on the network.

NEW DATABASE
____________

After installation, when you first start FAULT you must log in as:
	Username: su
	Password: killOzap
(Please note, the password contains the alpha charecter 'O', not 
the numeric '0' {zero})

You can then create a new FAULT database, by choosing Database | 
Create New Database from the File menu.

You must now decide where to locate your FAULT database. If you have a 
single user arrangement, the database can go anywhere. If you need 
multi-user access, you must create a FAULT database on a networked
drive. 

NOTE: If you have followed the procedure outlined above for network drive
FAULT installs, you must place the FAULT database in a drive which all your 
workgroup has access to.

Example:
Lets presume all your users can see O:\FAULT\, then create a database in 
this directory, as O:\FAULT\FAULTDB.MDB

CREATING USERS
______________

Once you have created this database, create as many (support) users as you 
need, assigning passwords to each support member. To do this, select the 
'Support Users' tab in the CONTROL CENTRE form, and press the New button, 
fill in the name and password fields, then press OK. You should see the 
users you create appear in the users data table. From then on, you can 
log in as one of these users.


ATTACHING FAULT DATABASES
_________________________

A central database, residing on a network server, need be created 
only once. All support staff can then attach this database. You 
can attach to an existing database through the configuration dialog. 
You can use the BROWSE button to scan for the database.
(The path to your FAULT database is stored in the FAULT.INI configuration
file, which must be in the same directory as the FAULT.EXE program, thus
the need for the FAULT database to 'appear' to be in the same location
to each PC workstation.)


USER'S GUIDE
___________
The main form which houses all the other forms is called the FAULT desktop.
It houses the menu, toolbar amd statusbars. All other forms appear within
this main MDI form. 

TOOLBARS
________
The toolbars are standard, and represent the following actions:
1. Create new Fault record
2. Print current Fault record
3. Cut current text selection to clipboard
4. Copy current text selection to clipboard
5. Paste current clipboard contents (if any) to this text field
6. Point and click help
7. Context sensitive help


CREATING FAULTS
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From the CONTROL CENTRE.
To create a new fault, tab to the ALL FAULTS or CURRENT FAULTS, and press 
the New button.

Alternatively, you can press the 'Create new Fault record' toolbar button.

Some of the fields will be filled automatically. At this point of program
development, you must enter a valid number as a fault number. A later 
version of FAULT will have an option of automatic fault number generation.


SAVING/UPDATING FAULTS
______________________

To update or save a FAULT record, press the OK button on the FAULT record
form. If you want no changes, press the CANCEL button.

EDITING FAULTS
_____________

You can edit any fault record presently in view in the table, by double 
clicking the record, or by selecting it and then pressing the EDIT button
on the CONTROL CENTRE.


DELETING FAULTS
_______________

Likewise, you can delete any fault record, by selecting it, and pressing the
DELETE button on the CONTROL CENTRE form.


CURRENT FAULTS
______________

This 'view' of the FAULT database, will show you all faults, which are
currently oustanding, i.e where the SOLVED checkbox has not been set, and
SOLVED = FALSE. 


ALL FAULTS
__________

This 'view' of the FAULT database shows all faults in existence, solved and
un-solved.


____________________________________________________________________
This version of FAULT is BETA software. You are permitted to use and 
copy it freely. Please read the disclaimer notice in this document. 


SUNSET DATE: This version of Fault will expire on the 31 March 1995. By then 
the BETA-2 release will be uploaded to CICA.


Please report any problems to Cybersource. 

This application will become commercial software. We will be offering a 
full adaptation service for this software to specific client needs. 
Please feel free to contact us with regards this matter.


For all enquiries:
	Cybersource Pty. Ltd.
	1275a Malvern Rd
	Malvern 3144
	Victoria, Australia.
	Or Fax it to +61 3 822 2858
	(within Australia, Fax (03) 822 2858)
	Or email it to 
	info@cyber.com.au

Our phone number is +61 3 822 2848
(within Australia, call (03) 822 2848, hours 9am to 5pm EST)


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Trademarks
Windows is a trademark of Microsoft Corporation
IBM is a registered trademark of International Business Machines Corporation
