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                        Microsoft Excel Version 3.0
               Automated Product Support Service Fax-Script
               Questions and Answers: Excel 3.0 Installation
               ---------------------------------------------


1 Q. When I try to install Excel for Windows version 3.0, I get an alert
      message telling me Windows needs to be in standard or enhanced mode.
      What am I doing wrong?

   A. Microsoft Excel 3.0 requires Windows 3.0 to be in either standard or
      enhanced mode. For Windows to run in standard or enhanced mode, the
      Windows memory manager, HIMEM.SYS, must be present in the CONFIG.SYS
      file.

      The following five-step procedure will help you configure your system
      for proper Windows 3.0 operation:

      a. To install HIMEM.SYS, you will first need to know where on your
         system's hard disk HIMEM.SYS is located. Windows will install this
         file into the root directory. DOS will install HIMEM.SYS into
         the DOS directory. Once you have determined where on your hard
         disk HIMEM.SYS is located, copy it to the root of your hard drive
         by typing the following:
      
            copy himem.sys c:\
      
         If you can't locate HIMEM.SYS on your system, please contact
         Microsoft Windows technical support at (206) 637-7098.

      b. Start Microsoft Windows. Once Windows has been started, choose Run
         from the File menu in the Program Manager. In the Command Line
         dialog box, type in SYSEDIT. This will start the Microsoft System
         Configuration Editor.

      c. Once SYSEDIT has loaded, you will see four windows titled
         CONFIG.SYS, AUTOEXEC.BAT, SYSTEM.INI, and WIN.INI. Choose the
         CONFIG.SYS window by clicking on the window title with your mouse
         or by selecting CONFIG.SYS from the Window menu.

      d. Once the CONFIG.SYS file has been selected, enter the following
         line at the beginning of the file:
      
            DEVICE=C:\HIMEM.SYS

      e. Save the file by choosing Save from the File menu. Exit the System
         Configuration Editor. Exit Windows and reboot your computer.

      Once your computer has rebooted, restart Windows. Confirm that
      Windows 3.0 is running in standard or enhanced mode by selecting the
      Help menu and choosing About Program Manager. If Windows is in
      standard or enhanced mode, you should now be able to install
      Microsoft Excel 3.0. If Windows is still in real mode, please contact
      Microsoft Windows technical support at (206) 637-7098.

2. Q. I am trying to install Microsoft Excel for Windows 3.0. When I enter
      my name and company name and press ENTER, I get an unrecoverable
      application error (UAE). I choose OK and am returned to Windows.
      Sometimes my system completely locks up. What is happening?

   A. This behavior is known to occur if you have installed PC Tools
      version 7.0 from Central Point Software.

      To correct this problem, use the following four-step procedure:

      a. Start Microsoft Windows. Once Windows has been started, select the
         Program Manager File menu and choose Run. In the Command Line
         dialog box, type in SYSEDIT. This will start the Microsoft System
         Configuration Editor.

      b. Once SYSEDIT has loaded, you will see four windows titled
         CONFIG.SYS, AUTOEXEC.BAT, SYSTEM.INI, and WIN.INI. Choose the
         WIN.INI window by clicking on the window title by using your
         mouse, or select WIN.INI from the Window menu.

      c. The line modified by PC Tools is the LOAD= line. LOAD= is normally
         the second line in the WIN.INI file. If you do not see the LOAD=
         line, select the Search menu, choose Find, type in LOAD=, and
         select Next or press ENTER.

      d. Once you have found the LOAD= line, comment this line out by
         placing a semicolon followed by a space before the line. Save the
         file by choosing Save from the File menu. Exit the System
         Configuration Editor. Exit Windows and reboot your computer.

      Once your computer has rebooted, restart Windows. You should now be
      able to install Microsoft Excel 3.0.

      For more information regarding PC Tools, please contact Central Point
      Software, the maker of PC Tools.

3. Q. I am about to install Microsoft Excel for Windows on my company's
      network. Is there anything special I need to know about installing
      Excel on a network?

   A. There is a text file called NETWORK.TXT on the Excel for Windows
      version 3.0 Setup disk that specifically discusses installing Excel
      for Windows 3.0 on a network.

      To view this file, follow this three-step process:

      a. Put the Setup disk in your computer's A drive.

      b. Start Windows by typing WIN and pressing ENTER.

      c. Once Windows has started, select the Program Manager File menu and
         choose Run. In the Command Line dialog box, type:
      
            notepad a:network.txt
      
         Press ENTER. This will start the Windows Notepad application and
         load the network text file.

      For more information regarding installing Excel on a network server,
      please refer to page 701 of the "Microsoft Excel User's Guide."

4. Q. During Excel for Windows installation, I am given the opportunity to
      pick and choose which Excel options I want to install. What are each
      of these options and why should I install them?

   A. There are six options you may choose from during Microsoft Excel for
      Windows setup. The following is an overview of the seven available
      options:

      a. Microsoft Excel: This option installs the minimum files set
         necessary for using Microsoft Excel 3.0. If you are installing
         Microsoft Excel 3.0 for the first time, you must turn on this
         option.

      b. Microsoft Excel Tutorial: Choosing this option installs a series
         of online lessons that provides an excellent way to interactively
         learn Microsoft Excel 3.0.

      c. Dialog Editor: Choosing this option installs an application called
         the Dialog Editor. You use the Dialog Editor to create custom
         dialog boxes for Microsoft Excel command macros and custom forms
         for entering database information.

      d. Macro Translator: Choosing this option installs the Macro
         Translation Assistant, a utility that will assist you in
         translating your Lotus 1-2-3 and Microsoft Multiplan macros into
         Microsoft Excel 3.0 macros.

      e. Macro Library files: Selecting this option installs a set of
         sample worksheets and add-in macros that offer ideas on how to
         combine Microsoft Excel features to create powerful worksheets,
         macros, and models.

      f. Microsoft Excel Solver: Choosing this option installs Microsoft
         Excel Solver, an easy-to-use companion application that allows you
         to get more and better answers out of the same worksheet you built
         to ask "what-if" questions.

      g. Q+E: Q+E for Microsoft Excel is an easy-to-use and powerful
         database application that allows you to manipulate and update
         database files from a variety of database systems, including dBASE
         and Microsoft SQL Server.

      For more information on installing Microsoft Excel for Windows,
      please see page 4 of the "Microsoft Excel User's Guide."

     
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