Most Common Questions and Answers
Microsoft Windows Operating System Version 3.1

Q: What could be causing printing problems that didn't occur
   in Windows version 3.0?
  
A: When you set up Windows 3.1, some printer drivers may not
   get updated correctly. To make sure your printer driver was 
   updated correctly, do the following.
	
   1. Remove the printer driver that you are using from your 
      system. Run Control Panel and choose Printers. Select the
      printer driver and choose the Remove button.
   
   2. Use File Manager to change to the WINDOWS\SYSTEM directory.
      Select the printer driver filename and press the DEL key.
   
   3. Reinstall the printer driver by running Control Panel 
      and choosing Printers. Choose the Add button, select your
      printer, and choose the Install button.
   
   Note: By reinstalling your printer driver, almost all 
   (90 percent of) TrueType and third-party printing problems
   will be corrected.
   
      
Q: When I print in landscape mode on a Linotronic printer,
   the Encapsulated PostScript (EPS) graphic portions of the
   document are rotated. Why?
   
A: If you are using the Linotronic or another PostScript
   printer driver, try adding the following line to the 
   [ModelName,Port] section of the WIN.INI file. This is the
   section that says [Linotronic 200/230,LPT1], and not the
   section that says [PostScript,LPT1]:
   
      LandScapeOrient=270
   
   
Q: Can I use TrueType fonts with my Hewlett-Packard (HP)
   DeskJet printer?
      
A: The printer drivers supplied by Hewlett-Packard do not
   support TrueType fonts. You can use the DeskJet printer
   driver that comes with Windows 3.1, but it does not support
   Hewlett-Packard scalable fonts.
   
   
Q: Can I print in color using my Hewlett-Packard (HP) 
   DeskJet 500c printer?
   
A: Using the printer driver supplied by Hewlett-Packard,
   you can print in color using this printer. However, printer
   drivers supplied by Hewlett-Packard do not support TrueType
   fonts. If you want to use TrueType fonts, you can use the
   printer driver that comes with Windows 3.1; however, you 
   won't be able to print in color.
      
   
   Applications:
   
Q: Since upgrading from Windows 3.0 to version 3.1, I can no
   longer use the OLE features in Excel or Word for Windows. 
   Why?
   
A: If you upgrade from Windows 3.0 to Windows 3.1, and you 
   had installed in Windows 3.0 an application that supports 
   object linking and embedding OLE), Windows 3.1 may not 
   recognize the OLE database. You need to update the database,
   which is a file named REG.DAT. To update the REG.DAT file, 
   do the following:
   
   1. From the File menu in Program Manager, choose the Run 
      command.
   
   2. In the Command Line box, type:
   
	regedit
   
   The Registration Information Editor appears.
   
      3. From the File menu, choose the Merge Registration File.
   
   4. Select the registration file that corresponds to the OLE
      server application you are using. For example, if you are 
      using Microsoft Publisher, choose MSPUB.REG.
   
   5. Choose the OK button.
   
      
Q: When I tried to upgrade to Windows 3.1 using DR-DOS 6.0,
   I received the following error message. Why? 
   
      Standard Mode: Fault in MS-DOS Extender
    
A: Microsoft can only ensure the stability of Windows 3.1
   running on MS-DOS or PC-DOS versions 3.1 or later. Digital
   Research has announced the availability of a software update
   for running Windows with DR-DOS. Microsoft neither endorses
   nor ensures the stability of Windows 3.1 running on DR-DOS
   either with or without the Digital Research software update.
   
   
Q: Does SMARTDrive make my system run more slowly in 
   Windows 3.1?
      
A: If SMARTDrive is set up to use double buffering, it is
   going to run more slowly than without double buffering. To
   make SMARTDrive faster when it is using double buffering,
   try adding the /L switch to the SMARTDrive command line in
   your AUTOEXEC.BAT file. This switch forces SMARTDrive to load
   its buffer "low," into conventional memory. 
   
   Note: When your hard disk requires the use of double 
   buffering, Windows places a SMARTDrive command in your 
   CONFIG.SYS file as well as in your AUTOEXEC.BAT file. You
   must place the /L switch on the command line in your 
   AUTOEXEC.BAT file.
   
   
Q: In my CONFIG.SYS file, I have the line:
      
      DEVICE=C:\WINDOWS\SMARTDRV.EXE /DOUBLE_BUFFER
   
   Why is it there? And why can't I run Windows in 386 enhanced
   mode even through I have a 386 computer with 4 megabytes of
   memory?
   
A: When Windows is set up, it tests to see if it can 
   understand the hard drive. If the hard drive uses a SCSI 
   controller or a caching controller, then Windows adds the line 
   DEVICE=C:\WINDOWS\SMARTDRV.EXE /DOUBLE_BUFFER to CONFIG.SYS. 
   Sometimes, double buffering may not be activated even though 
   you have the line in CONFIG.SYS. If you have a SCSI controller
   and double buffering is not active, then you may not be able to
   run Windows in 386 enhanced mode. To force double buffering,
   add a + to the end of the SMARTDrive (SMARTDRV.EXE line):
      
	DEVICE=C:\SMARTDRV.EXE /DOUBLE_BUFFER+
   
