MICROSOFT(r) SUPPORT NETWORK

Delivering what customers need most -- the right answers, right 
now -- Microsoft introduces the new Microsoft Support Network. It 
offers a selection of high-quality technical support options that 
makes it even easier for you to get your job done using Microsoft 
products.
 
                        ****************

Over the years, Microsoft has provided technical support to millions 
of users. We've been listening to you and have learned that as you 
build business solutions around Microsoft products, the one-size-fits-all
approach to technical support no longer works. You've told us that you 
need the flexibility to choose the technical support that's right for your 
individual needs. And you want the right answers, right now.  

So we created the Microsoft Support Network. This completely new way to 
receive support from Microsoft offers around-the-clock coverage on all our
products and makes it easy for you to select, access, and use the support 
you need to get the most out of your Microsoft products.  

Our highly trained technical support engineers are dedicated to helping 
you get the most out of your Microsoft products.  They are committed to 
giving you what you need most -- the right answers, right now.

SUPPORT OPTIONS
Different users want different support choices. So the Microsoft 
Support Network is organized into four levels of support options:
*  Electronic Information Services
*  Standard Support
*  Priority Support
*  Premier Support 

Depending on which option you choose, you can enjoy:
*  No-charge telephone support via a toll call
*  Access to Microsoft support 24 hours a day, 7 days a week (24x7)
*  Expanded Electronic Information Services 
*  Priority access to Microsoft support engineers 
*  800-number access and business-to-business 900-number access
*  Annual or per-incident options
*  Personalized support

PRODUCT CLUSTERS
For consistent support, the products are also grouped into four 
product "clusters:"
*  DESKTOP APPLICATIONS
   Applications for the Windows(tm) and Macintosh(r) operating systems, 
   including Microsoft Word, Microsoft Excel, Microsoft Works, Microsoft 
   Office, Microsoft Publisher, the Microsoft Encarta(tm) multimedia 
   encyclopedia, the Microsoft FoxPro(r) database, the Microsoft 
   Access(r) database, and Microsoft Flight Simulator(r).
*  PERSONAL OPERATING SYSTEMS
   Windows, MS-DOS(r), Windows(tm) for Workgroups, Microsoft Mouse, 
   and other Microsoft hardware. 
*  DEVELOPMENT PRODUCTS
   All Microsoft development products, such as the Microsoft Windows 
   Software Development Kit (SDK), the Microsoft Visual Basic(r) 
   programming system, FORTRAN, and the Visual C++(tm) development 
   system.
*  ADVANCED SYSTEMS
   Client-server platforms, such as the Microsoft Windows NT(tm) 
   operating system, Microsoft SQL Server, and Microsoft LAN Manager; 
   specialized development products, such as the Microsoft SQL Server 
   SDK, Open Database Connectivity (ODBC), and the Messaging API (MAPI) 
   are also supported.

How the Microsoft Support Network fits together
-----------------------------------------------------------------------
|                      |          | PERSONAL  |            |          |
|Support options by    | DESKTOP  | OPERATING | DEVELOPMENT| ADVANCED |
|product cluster       |  APPS    | SYSTEMS   |  PRODUCTS  | SYSTEMS  |
-----------------------------------------------------------------------
|PREMIER SUPPORT       |                                              |
| * Comprehensive      |             Annual Subscription              |
| * Development        |             Annual Subscription              |
-----------------------------------------------------------------------
|PRIORITY SUPPORT      |                                              |
| * Comprehensive      |   Annual subscription or per-incident fees   |
| * Dev w/ Desktop     |   Annual subscription or per-incident fees   |
| * Desktop            | Annual subscription  |           |           |
|                      | or per-incident fees |           |           |
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|STANDARD SUPPORT      |          |           |           |           |
| * Development        |          |           | 90 days   |           |
|   Products           |          |           | no charge*|           |
| * Personal Operating |          | 90 days   |           |           |
|   Systems            |          | no charge*|           |           |
| * Desktop            | Unlimited|           |           |           |
|   Applications       | no charge|           |           |           |
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|ELECTRONIC INFORMATION|                                              |
|SERVICES              |                                              |
| * TechNet CD-ROM     |              Annual Subscription             |
| * MSDN CD-ROM        |              Annual Subscription             |
| * Internet Server    |No charge. Long dist. & connect chgs may apply|
| * MS Connection      |No charge. Long dist. & connect chgs may apply|
| * Microsoft FastTips |                   No charge                  |
| * MS Download Service|No charge. Long distance charges may apply    |
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* 90 days from first call.


	
"I need access to real-time technical information."

MICROSOFT ELECTRONIC INFORMATION SERVICES
Whether you're a developer, support professional, solution provider, 
systems admini-strator, or general user, quick access to real-time 
technical information is critical. Microsoft Electronic Information 
Services offers three information resources -- which our own technical 
support engineers use every day. All options are available 24 hours 
a day, 7 days a week, so you can access information when you need it. 
Most access is available at no cost.
*  The Microsoft Knowledge Base is a primary Microsoft product informa-
   tion source for Microsoft support engineers and it's available to 
   you. This comprehensive database contains more than 40,000 detailed 
   articles with technical information about Microsoft products, bug 
   lists, fix lists, documentation errors, and answers to commonly 
   asked technical support questions -- all available through 
   CompuServe(r), GEnie(tm), Microsoft OnLine, the Microsoft TechNet 
   CD-ROM disc, Microsoft Developer Network CD-ROM disc, and now 
   Internet.
*  The Microsoft Software Library is an information resource that can 
   be accessed through CompuServe or Internet, or downloaded to your 
   system. This library contains sample programs, device drivers, 
   patches, software updates, and programming aids. To help you quickly 
   evaluate choices, a brief text description is displayed when you 
   view each item. Additionally, many items have an associated Microsoft 
   Knowledge Base article that more fully describes the information.
*  Microsoft-moderated forums provide an interactive dialog with a 
   worldwide community of Microsoft customers. Facilitated by 
   Microsoft, Desktop Application, Personal Operation System, Develop-
   ment Products, and Advanced System forums offer access to a diverse 
   range of real-world applied user experience that goes beyond product 
   documentation or access to a single Microsoft Support Engineer. 
   Forum libraries offer a variety of templates, macros, and user-
   developed tools and applications. Forums are accessed through 
   CompuServe Information Services.

The information resources listed above can be accessed via the 
following media:
1. Microsoft Connection on CompuServe provides a comprehensive set of 
   information resources including moderated forums, forum libraries, 
   the Microsoft Knowledge Base, and Microsoft Software Library. 
   Standard CompuServe connect charges apply. To establish an account, 
   call CompuServe Information Service Sales at (800) 848-8199, 
   operator 54.
2. Internet, the world's largest network, now gives you access to the 
   Microsoft Knowledge Base and Microsoft Software Library through an 
   anonymous FTP server at FTP.MICROSOFT.COM.
3. Microsoft FastTips is an automated, toll-free service that provides 
   quick answers to commonly asked technical support questions on key 
   Microsoft products. FastTips also offers a comprehensive library of 
   technical information, and access to a faxable catalog of technical 
   white papers and data sheets. For information on Desktop Applica-
   tions, call (800) 936-4100; Personal Operating Systems, call 
   (800) 936-4200; Development Products, call (800) 936-4300; and 
   Advanced Systems, call (800) 936-4400.
4. Microsoft DownLoad Service provides the Microsoft Software Library, 
   including the Microsoft Windows and Windows NT driver libraries, 
   and is available via modem. This is a download service only; 
   messages cannot be sent or received. Call (206) 936-6735 for more 
   information.
5. Microsoft also offers two annual subscription programs that provide 
   regular and comprehensive technical, strategic, and resource 
   information. Microsoft TechNet for support professionals and 
   Microsoft Developer Network for developers deliver information via 
   CD-ROM disc, online forum, and newsletter. For more information on 
   Microsoft TechNet call (800) 344-2121, ext. 348. For the Developer 
   Network call (800) 759-5474. Outside the United States, call 
   (206) 936-8661 for local contact information.
	


"Sometimes I just need to talk to a support engineer."

MICROSOFT STANDARD SUPPORT
When you choose Microsoft applications, personal operating systems, 
and development products, you not only get industry-leading software, 
you also get Microsoft's award-winning technical support for times when 
you need to talk to a technical support engineer. We assist with every-
thing from product setup and installation through your general usage 
issues. Microsoft Standard Support provides individual telephone numbers 
for most products, giving you fast access to a specialized Microsoft 
support engineer. You receive this level of no-charge telephone support 
Monday through Friday, 6:00 A.M. to 6:00 P.M., Pacific time, excluding 
holidays.
*  Desktop Applications Support provides unlimited no-charge technical 
   support.
*  Personal Operating Systems Support and Standard Development Products 
   Support give 90 days of no-charge telephone support from the date of 
   your first call, easing your learning curve for your new development 
   products.

You can find the support number for your product in the product 
User's Guide, in online Help, and via Microsoft FastTips. 

Hardware manufacturers will continue to be the source of technical 
support for licensed versions of Microsoft software.  Although 
Microsoft Standard Support is not available, if you are using these 
products, you can select from a variety of other technical support 
options from Microsoft, hardware manufacturers, and Microsoft-
authorized third-party support providers.  

If you need priority access to technical telephone support 24 hours a 
day, 7 days a week, need operating system or development product 
support beyond 90 days, or have acquired Microsoft advanced systems 
products, you may want to consider the Microsoft Priority or Premier 
Support options.

Standard Support Pricing
-----------------------------------------------------------------------
| DESKTOP SUPPORT      |  PERSONAL OPERATING   | DEVELOPMENT PRPODUCT |
|                      |  SYSTEM SUPPORT       | SUPPORT              |
-----------------------------------------------------------------------
| No-charge unlimited  | No-charge 90-day      | No-charge 90-day     |
| support              | support from 1st call | support from 1st call|
-----------------------------------------------------------------------



"I need access to support around-the-clock, 7 days a week."

MICROSOFT PRIORITY SUPPORT
Often, personal computing professionals in all types of businesses need 
priority telephone access to Microsoft support engineers for their 
mission-critical applications, 24 hours a day, every day of the week 
(excluding holidays). Our new Microsoft Priority Support option assures 
you priority access to our support engineers, around-the-clock, across 
all product clusters. 

An annual subscription through Microsoft Priority Support is a 
convenient way to ensure a full year's worth of unlimited support. If, 
however, you need technical support only occasionally, we have three 
convenient levels of access for you, available as part of Microsoft 
Priority Support.
*  A "10 Pack" of incidents is convenient: you pay only once. (An 
   incident is a single problem that requires resolution by an 
   engineer -- even if it requires more than one phone call.)
*  Our business-to-business 900 number is handy for individual 
   incidents.
*  Your credit card also lets you access support through our 800 number.

To order an annual subscription or a 10 Pack, call the Microsoft Support 
Network at (800) 936-3500. To pay on a per-incident basis, see the 
numbers listed below.

Choose from three service options to determine what meets your support 
needs.
*  Priority Desktop Support covers products within the Microsoft 
   desktop applications and personal operating systems product clusters. 
   To pay per incident, call (900) 555-2000 or (800) 936-5700.
*  Priority Development with Desktop Support provides technical support 
   for Microsoft development and hardware manufacturer products and 
   desktop applications. To pay per incident, call (900) 555-2300 or 
   (800) 936-5800.
*  If you're using Microsoft Advanced Systems products, such as the 
   Microsoft Windows NT operating system, our Priority Comprehensive 
   Support option provides technical support across all Advanced 
   Systems and Microsoft product clusters. To pay per incident, call 
   (900) 555-2100 or (800) 936-5900.

Priority Support Pricing
-----------------------------------------------------------------------
|                   |DESKTOP SUPPORT |DEVELOPMENT WITH| COMPREHENSIVE |
|                   |                |DESKTOP SUPPORT | SUPPORT       |
-----------------------------------------------------------------------
|Annual subscription| $195           | $1,495         | $7,500        |
-----------------------------------------------------------------------
|10 Pack of         | Not available  | $750           | $995          |
|  Incidents        |                |                |               |
-----------------------------------------------------------------------
|Individual incident| $2/minute      | $2/mintue      | $150/incident |
|  via 900 number   | $25 cap per    | $95 cap per    |               |
|                   |    incident    |    incident    |               |
-----------------------------------------------------------------------
|Individual incident| $25/incident   | $95/incident   | $150/incident |
|  via 800 number   |                |                |               |
|  paid by credit   |                |                |               |
|  card             |                |                |               |
-----------------------------------------------------------------------
All prices are in U.S. dollars



"I want my own personal contact at Microsoft."

MICROSOFT PREMIER SUPPORT
Microsoft Premier Support is our highest level of personalized techni-
cal support. It's designed for large corporations that have a team of 
professionals with a critical need for comprehensive support, 
including the highest level of response and a one-to-one, personalized 
relationship with Microsoft senior support engineers -- Technical 
Account Managers (TAMs).  Microsoft Premier Support provides unlimited 
telephone and electronic support 24 hours a day, 7 days a week 
(excluding holidays), via an 800 number.

With Premier Support, you can designate four individuals within your 
organization as contacts, regardless of where each individual is 
located in the U.S. You can also purchase additional contact designa-
tions. This level of service also includes membership to one of two 
information subscription programs: Microsoft TechNet for support 
professionals or the Microsoft Developer Network for developers.

We are committed to ensuring that you receive the high-quality, 
professional technical support you expect with Premier Support. To 
show our commitment, we offer a 60-day, unconditional money-back 
guarantee that our resolution of your service requests will meet 
your needs -- regardless of the day or time your need arises.
*  Premier Comprehensive Support provides unlimited, around-the-clock 
   telephone and electronic technical support across all Microsoft 
   product clusters. Designed to meet the unique needs of large 
   corporations and education and government organizations, services 
   are focused on support for systems administration/operations, in-
   house development, and help-desk operations.
*  Premier Development Support provides unlimited around-the-clock 
   telephone and electronic technical support for development issues 
   across all product clusters. It focuses on the unique needs of 
   commercial and corporate developers using Microsoft products to 
   develop business solutions and hardware manufacturers who need to 
   optimize Microsoft systems software for their hardware designs.

Premier Support Pricing
-----------------------------------------------------------------------
|                      | COMPREHENSIVE SUPPORT | DEVELOPMENT SUPPORT  |
-----------------------------------------------------------------------
|Base annual           | $20,000               | $20,000              |
|  subscription        |                       |                      |
-----------------------------------------------------------------------
|Additional installed  | $4,000 for each incre-| Not applicable       |
|  product             | ment of 5,000 units   |                      |
|                      | beyond teh base of    |                      |
|                      | 10,000 installed units|                      |
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| Additional contacts  | $3,000 each           | $3,000 each          |
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All prices are in U.S. dollars.


SERVICES FOR CUSTOMERS WHO ARE DEAF OR HARD OF HEARING
People who are deaf or hard of hearing can receive technical support 
through Microsoft text telephone (TT/TDD) services by calling 
(206) 635-4948, Monday through Friday, 6:00 A.M. to 6:00 P.M. Pacific 
time.


WHICH SUPPORT OPTION IS RIGHT FOR YOU?
The Microsoft Support Network is our commitment to getting you the 
right answers, right now. To discuss how we can meet your needs and 
to obtain additional information, please contact your local Microsoft 
sales representative, or call a Microsoft Support Network representa-
tive at (800) 936-3500.  Outside the United States, please contact 
your local Microsoft subsidiary, or call (206) 882-8080 for a 
complete listing.


MICROSOFT SUPPORT NETWORK:  
PART OF A COMPLETE PORTFOLIO OF MICROSOFT SERVICES
The Microsoft Support Network is part of the Microsoft portfolio of 
services designed to maximize your effectiveness as you plan, design, 
build, implement, use, or support solutions based on Microsoft 
software.  Related services that you might find valuable include:
*  Microsoft Solution Providers are independent organizations that 
   provide consulting, integration, customization, development, 
   technical support and training, or other services with Microsoft 
   products. For more information, please call (800) 426-9400.
*  The Microsoft Certified Professional program qualifies technical 
   professionals who have the expertise required to implement, 
   support, and maintain solutions with Microsoft products. For 
   details, please    call (800) 426-9400.
*  Microsoft TechNet is an annual CD membership program designed for 
   support professionals and system administrators. Microsoft TechNet 
   is available at an introductory price of $295 (U.S.), plus freight 
   and tax. To join, call (800) 344-2121, ext. 348. Outside North 
   America, call (206) 936-8661 for local contact information. 
*  Microsoft Developer Network is an annual CD membership program 
   designed for developers and programmers. The annual membership fee 
   is $195 (U.S.), plus freight and tax. To join, call (800) 759-5474. 
   Outside the United States, call (206) 936-8661 for local contact 
   information.
*  Microsoft Education Services creates high-quality education and 
   training products for Microsoft software products and prepares you 
   for taking the Microsoft Certified Professional exams. For a course 
   catalog or referral to a Microsoft Solution Provider Authorized 
   Training Center in your area, call (800) 426-9400.
*  Microsoft Consulting Services (MCS) has helped hundreds of 
   organizations worldwide build information technology solutions. For 
   more information, call (800) 922-9446.



                              #####

Copyright 1993 Microsoft Corporation.  All rights reserved.
Each service under the Microsoft Support Network is delivered in 
English only.  Services vary outside the United States.  In other 
locations, contact a local Microsoft subsidiary for information.  
All prices given are in U.S. currency.  The Microsoft Support Network 
is subject to Microsoft's then-current prices, terms, and conditions, 
and is subject to change without notice.

Microsoft, FoxPro, Microsoft Access, MS-DOS, and Visual Basic are 
registered trademarks and Encarta, Visual C++, Windows, and Windows NT 
are trademarks of Microsoft Corporation.

Macintosh is a registered trademark of Apple Computer, Inc.  Flight 
Simulator is a registered trademark of Bruce A. Artwick.  CompuServe 
is a registered trademark of CompuServe, Inc.  GEnie is a trademark of 
General Electric Corporation.

