



     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
                             *********************
                             * PRIVATE SECRETARY *
                             *    BRIEF GUIDE    *
                             *********************
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     



     INTEGRATED SUPPORT TECHNOLOGY                        November 16, 1993


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
                                    NOTICE
                                    ------
     
     (c) 1991-1993, Integrated Support Technology - All rights reserved.
     
     Private Secretary(tm) is a copyrighted product of Integrated Support
     Technology.
     
     A single decompressed copy may be used on a trial basis for a period
     not to exceed 30 days.  At the end of the trial period, please
     register or discontinue its use and destroy all decompressed copies
     in your possession.
     
     Any unauthorized duplication and/or modification of the program or
     the accompanying documentation, in any form, in whole or in part,
     except as specified by Integrated Support Technology, is prohibited,
     without the express written permission of Integrated Support
     Technology.
     
     Private Secretary(tm) is a trademark of Integrated Support
     Technology.
     =====================================================================
     
     This documentation is intentionally brief.  It is not intended to
     replace the illustrated manual that comes with registration and
     therefore does not explore the details of each function and feature.
     If you require assistance during evaluation, select F1-About within
     the application or review the support section of the README file.
          -----------------------------------------------------------























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     (c)Integrated Support Technology, 1992-93          All Rights Reserved
     November 16, 1993                                               Page 1


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     
                     Private Secretary(tm) Brief Guide
                     =================================
     
     The basic function of Private Secretary is to monitor the  phone via
     a Hayes compatible auto-dial modem and notify you on your pager
     and/or at another phone that a call came in.  This allows you the
     freedom to be away from your home or office phone and still respond
     quickly to incoming calls.
     
     In addition, Private Secretary can send wakeup calls and routine
     reminders to remind you of important events/meetings (or provide an
     excuse to get out of one).
     
     Private Secretary can be set up to log call activity to disk,
     dispatch calls to small groups, other answering machines, and once
     registered, can also report when power has been restored after a
     power failure.
     
     When used with a standard remote call pick up answering machine
     connected to the same line, Private Secretary can provide a powerful
     and inexpensive voice mail system that can be linked to your pager,
     used for screening your cellular phone calls, or used as a message
     center for small groups.
     
     This ability saves you the cost of leasing voice mail services and
     allows you to restrict your pager or cellular phone numbers.  It also
     means you are free to change your pager or cellular services at any
     time without having to notify your callers of your new numbers or
     change your business cards and stationary.  You simply change the
     numbers in Private Secretary.
     
     The timing of Private Secretary is initially set up to send call
     notification to most "direct dial" digital pagers.  If this is what
     you have, just put your pager number in the Numbers Screen, review
     the section below on "Pick Up Modes" and you're ready to go.
     
     If you wish to use it to call you at another phone or your pager
     answers with a voice message or requires a PIN (ID) number, some
     changes in the dial timing and digital message will be required.  To
     test your settings, you can use the "Simulate Call" feature of
     Private Secretary to force Private Secretary to dial out.
     
     
     HARDWARE REQUIREMENTS
     
     The minimum configuration is an IBM PC or greater with a color CGA
     monitor or higher, a Hayes(tm)/AT command set compatible auto-dial
     modem.  An answering machine connected to the same line as the modem
     is required for voice mail capability and a digital pager is highly
     recommended.
     
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     November 16, 1993                                               Page 2


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     Note: Monochrome version is available by contacting Integrated
           Support Technology
     
     If a FAX machine is installed on the same line, it should be the type
     that allows an answering machine to be connected and the modem should
     be connected to the answering machine or phone side of the FAX
     machine.  Depending on the hardware configuration and the
     capabilities of the FAX unit, Private Secretary will dispatch a
     notification call or page when FAXes are received as well as phone
     calls unless the ring signal is intercepted by the FAX machine or FAX
     switch.
     
     
     SOFTWARE CONFIGURATION
     
     Private Secretary will run under most versions of DOS and can be
     configured as a Non-Windows application under Windows.   
     
                                  IMPORTANT 
                                  --------- 
     
     All of the "PS" files created by Private Secretary, should be kept in
     the same directory as the Private Secretary application.  The files
     Private Secretary uses are: PS_STNGS.DAT, PS_NMBRS.DAT, PS_RMDR.DAT
     and PS_LOG.DAT.
     
     
     INITIAL START UP
     
     If you have a previous version of Private Secretary rename the old
     version and place the new Private Secretary application in the same
     directory as the "PS" files used by the older version.  Or copy those
     files to the directory the new version is in. The new version will
     use the data you have already set up in these files.
     To Start Private Secretary type the PVTS??? file name (ex: PVTS109).
     
     Private Secretary will bring up the Registration Screen explaining
     the terms of the evaluation.  You will need to press the ESC key to
     proceed from here each time you run the program, until it is
     registered.  Pressing the ENTER key leads you to the details screen
     which explains the additional benefits you receive upon registration
     and will create the registration order form for you, once you decide
     to keep the program.
     
     The first time you run Private Secretary, the program will attempt to
     locate the "PS" files mentioned above.  If it does not find them, it
     will create them for you using the standard default settings.  Before
     it creates the numbers file, which it uses to store the phone or
     pager numbers you want it to dial out to, it will present this
     screen.  You can elect to enter the numbers now or do it later and
     proceed by pressing ENTER.
     
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     November 16, 1993                                               Page 3


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     Once all the files have been located or created,  Private Secretary
     will attempt to establish communications with the modem.  If the
     modem does not respond, or the default settings are not supported by
     your modem, it will direct you to the settings menu or allow you to
     turn on the modem and try again.  Private Secretary will not allow
     you to proceed unless it can find a Hayes compatible modem to
     communicate with.
     
     The most common reasons for not being able to establish the modem
     communication link are that the modem is powered off , disconnected ,
     poorly connected, improperly connected (possibly to another COM port)
     or the Baud Rate is set to a value not supported by the modem. 
     
     The above file initialization procedure will not be required again,
     as long as you keep the "PS" files it created in the same directory
     with the Private Secretary application.
     
     Finally, Private Secretary will bring up the sign on screen where you
     will get a little reminder to register.  It will be replaced with
     your name, or whatever you want, when you receive your registration
     code.  The program will proceed automatically after displaying this
     screen for 10 seconds or you can force it to proceed by pressing
     ENTER.
     
     
     CONTROLS
     
     The "F" keys are used exclusively to navigate through the various
     menus of Private Secretary.  The current menu is displayed at the top
     of the screen.
     
     Pressing F-10 at anytime (whether displayed or not) will end the
     program.
     
     Pressing ESC (escape) from any menu other than the main menu will
     move you to the previous menu.  While in a dialog box, ESC will close
     the dialog box without saving any changes and will return you to the
     current menu.
     
     Pressing ENTER (or carriage return) while in any dialog box will save
     the current settings reflected in the dialog box and will return you
     to the current menu.
     
     The TAB and CURSOR (arrow) keys are used in dialog boxes to navigate
     from field to field.
     
     The Space Bar and the "X" and "*" keys are used to toggle selections
     on and off where appropriate within the dialog box.
     
     
     
     
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     November 16, 1993                                               Page 4


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     INITIAL SET UP
     
     Step 1
     
     Press the F2 function key to bring up the settings menu.  Select
     phone numbers and put in a phone or pager number.   The phone numbers
     can be entered using numbers, spaces and dashes (-).  Examples:
     800-555-1234, 800 555 1234 or 8005551234
     
     Entering a "/" character will cause a brief 1/8 second delay in the
     dialing sequence (on some modems) and can be used to set a delay for
     an outside line for some phone systems.  Example:  9/800-555-1234
     
     A longer delay of approximately 3 seconds can be achieved by using a
     comma (,) instead of the "/".
     
     The "assigned to" field is not used by the program and can contain
     anything or be left blank. 
     
     To activate a number, move the cursor to the proper select box next
     to the desired number using the tab or cursor keys.  Then press the
     space bar to select (or deselect) the number.  An X in the select
     box, indicates that that particular number is selected.  Up to 5
     numbers can be entered to dial your pager, your cellular phone, your
     home phone or groups of individuals.  Press enter to return to the
     previous menu.
     
     
     Step 2
     
     Set the Call Pickup Modes.  This tells Private Secretary how you want
     it to recognize you are picking up (or retrieving) your messages from
     your answering machine, since you may not want it to dial out for
     this call.  To select or deselect an option, move the cursor to the
     proper location using the tab or cursor keys and press the space bar.
     An option is selected when an "*" appears in front of it.
     
     Dial  out for Every Call (Confirm Call Pick Ups):
     When this option is selected Private Secretary will dial out to the
     number(s) selected for each call that comes in regardless if it is
     you retrieving your messages or not.  Therefore, if you use this
     setting, you should ignore the first call it makes to you after you
     retrieve your messages or you will be caught in an endless loop
     dialing in for messages that were just you trying to pick them up.
     
     Assume "N" Pick Ups per Call: 
     This option will assume that for each call there will be "N" message
     pick ups or message retrieval calls following it and the program will
     not attempt to dial out for those calls.  This setting is best suited
     for applications where there is typically lots of time between calls.
     
     
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     November 16, 1993                                               Page 5


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     Use Pick Up Code - (1 Ring, Hang Up, Call Back): 
     When this mode is selected, by using a special ring sequence when you
     retrieve your calls, Private Secretary can recognize it is you
     calling in and it will not attempt to dial out, thus giving you as
     long as you need to listen to your messages.
     
     For Private Secretary to recognize that you are picking up your
     messages when this option is select, you must use the following
     sequence when you call in to retrieve your messages.
          
          1. Hang Up as soon as the phone rings (and get your money back).
          2. Wait 8 seconds minimum, a bit less if you have to dial in a
             credit card number.
          3. Call in again within 25 seconds (maximum) and stay on the
             line to retrieve your messages as you normally do. 
     
     This Pick Up Code mode is usually the best for all applications but
     requires some getting used to.  The key is on the second call dial
     the last digit of the number no sooner than 8 seconds and no later
     than about 30. (the 8 + 25 = 33 max).
     
     Toll Saver Mode - Ignore Calls Less Than 4 Rings: 
     This mode is designed for use with answering machines that have a
     "Toll Saver" mode.   For the first call, Private Secretary will dial
     out regardless of the number of rings (just in case you forgot to
     reset previous messages on the answering machine).  It will then
     ignore all subsequent calls of less than 4 rings until you call in
     and reset the answering machine toll saver function to 4 rings.
     
     Note: This option will work with any answering machine that rings 4
     or more times when the first call comes in and 3 or less thereafter.
     You also must remember to reset the toll saver (if your answering
     machine does not reset automatically) when you pick up your messages.
     
     Group Dialing  Modes: 
     When there is more than one phone number selection, the group dialing
     modes are enabled.
     
     There are 2 group options to select from:
     
     Dial Selected Numbers in Rotation - 1 per Call (Rotation mode):
     When this option is selected, Private Secretary will report the first
     incoming call to the first phone number selected, allow for a pick up
     call according to one of the 3 available options previously set and
     report the next call to the next selected number, and so on.  It will
     always start at the top of the phone list.  Once a call has been sent
     to each number in the group, it will start over with the number at
     the top.  If one of the phones is busy it will retry according to the
     retry options explained later and eventually try the next number in
     line.  If there is no answer, it will call the next number in line a
     immediately.
     
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     November 16, 1993                                               Page 6


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
                                     NOTE 
                                     ---- 
     When rotation mode is selected, the Reminder Service is DISABLED.
     
     Generally, the best pickup mode for rotation is using the 1 ring pick
     up code.
     
     When set in any of the rotation modes, if a call comes in before
     Private Secretary has a chance to dial out, it will dispatch the
     second call when the first pickup call is received, indicating a
     "Make Up Call" was sent.
     
     Dial All Selected Numbers After Each Call (Group mode): 
     When this option is selected, Private Secretary will dial every
     number selected to report each call, allow for message pick up
     according to one of the 3 available options selected and then report
     the next call to all numbers and so on.
     
                                     NOTE 
                                     ---- 
     When group mode is selected, the Reminder Service is ENABLED.   If
     Reminders are set to ON, all selected Reminders will be sent to all
     numbers selected.
     
     The best pickup mode for this group selection is using the 1 ring
     pick up code sequence. 
     
     The toll saver mode is available under this group option but is only
     practical for single user/multiple number applications or where only
     one member of the group is responsible for picking up the messages
     and resetting the toll saver.  For these applications, toll saver is
     a good pick up option.
     
     
     Step 3
     
     If you are using Private Secretary to dial phones or need to enter 
     secondary pager numbers (PIN Code) or extension numbers, you will
     want to change the Digital Message.
     
     Setting up Digital Message
     
     The digital message is the secondary set of tones or digits that
     Private Secretary sends after dialing the phone number.  The purpose
     of the digital message is to provide limited information about the
     call it received.
     
     To set the digital message parameters, press F3 in the Settings menu.
     
     Initially the digital message settings are preset to dial direct dial
     pagers that do not require a secondary (PIN) number.  It is set to
     send the call number, time and number of rings, digitally.
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     November 16, 1993                                               Page 7


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     
     Some pagers do not support using an * in the number string to
     generate a dash and may use it as a clear or other custom function. 
     If you do not get the digital message in the format you expect when
     Private Secretary dials, turn off the "Supports dash" check box.
     
     To use Private Secretary to dial pagers that require a secondary
     pager number or PIN, select the Private Code and replace the digits
     within the field with your PIN number and see the Dial Timing
     discussion for possible changes required there.  Alternatively, if
     Private Secretary is being used to call more than one number, place
     the PIN number after the pager number in the Phone Number field of
     the phone set up, separated by a "," (i.e. 555-1212,8574) and leave
     the Private Code off.
     
     To use Private Secretary to dial phones turn on the Private Code, set
     the call number to "tones", with a code of 3, set pause for 2
     seconds, set number of rings to "tones" with a code of 9 (to
     distinguish it from the 3 tone).  
     
     When set this way Private Secretary will dial out, then play the
     private code (tune) followed by the digit (tone) 3, repeated equal to
     the call number and then the digit (tone) 9, repeated equal to the
     number of rings.  Alternatively, if you are using Private Secretary
     to dial phones and a pager, place a sequence of codes similar to that
     in the Private Code, after the phone number in the Numbers set up and
     turn off the Private Code.  
     
     If you don't care about the call number or ring count, you can
     de-select them.
     
     
     Step 4
     
     If you are using Private Secretary to dial phones or pagers that
     require secondary (PIN) codes, or it has trouble sending the Digital
     Message to your pager you will want to adjust the Dial Timing.
     
     
     Setting Up Dial Timing
     
     To access the timing set up, press F4 in the Settings menu.
     
     
     Begin Dialing:
     This setting tells Private Secretary how long to wait after a call is
     received before it dials out to notify you of the call.  It can be
     set to report each call or queue up calls and only report them on a
     regular time schedule.
     
     
     
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     November 16, 1993                                               Page 8


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     After Any Call:
     This option should be selected when you want each new call to be
     reported as soon as practical after it is received.  When used with
     an answering machine, the time specified should be enough to allow
     for your outgoing message and the caller to leave his or her message
     plus some overhead for answering machine tape positioning (if
     applicable).
     
     If you find that your callers leave excessively long messages or are
     getting disconnected when leaving a message, or you have trouble
     getting all your messages remotely, increase the Begin Dialing time
     accordingly or install a "line check module" discussed in the last
     section of this document.
     
     After 1st Call - (Call Queuing): 
     If  you do not wish to be called after each call, but would rather be
     called only periodically, choose the "After 1st Call" option.  In
     this mode, normally you would set the Begin Dialing time to be 10,
     15, or 30 minutes.  When this option is selected, you will receive a
     call from Private Secretary (the number of minutes set) after the
     first call is received, ignoring any other calls that come in in that
     time frame.  The clock begins again on the first call received after
     it reported the previous ones.
     
     Send the Message Codes: 
     This setting tells Private Secretary how long to wait after the phone
     or pager service was dialed to begin sending the secondary "Digital
     Message".
     
     After 5 seconds of Silence:
     In this mode, the modem waits for 5 seconds of silence before sending
     the digital message.  The modem decides when the time is up and
     therefore will only work with modems that support this option.  This
     may not work well when dialing phones, or with pagers that have voice
     instructions for the caller because often when the modem hears voice 
     it may interpret this as a busy signal and hang up and dial again. 
     However, this is the best choice if it works in your application.
     
     __ Secs. After Dialing:  
     If you find that the "After 5 Seconds" option does not work well in
     your application, set the "__ Secs. After Dialing" option and load in
     the appropriate number of seconds.  In this case there is no way for
     Private Secretary to determine when the phone or pager service
     answers and it will "blind dial" the digital message the number of
     seconds set, after it dialed the number.  To determine the best
     setting for this number, take into account the time your phone
     service normally takes to process a call and add 6 seconds for each
     full ring you expect to occur when the call is placed.  Some pager
     services may hang up before 5 seconds of silence and therefore you
     may want to use this option to set the time manually, anywhere from 3
     to 8 seconds.
     
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     November 16, 1993                                               Page 9


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     If your pager requires a secondary code, the amount of time to put in
     this field is the time from the time the code is entered, until it is
     ready to accept the callers phone number.
     
     Send Mark-Time Tones:  
     The "Mark Time" option works only when the "__ Secs. After Dialing"
     option is selected.  It tells Private Secretary to send tones
     repeatedly after dialing so if the call is picked up before the time
     set, there will be something on the line besides silence (which might
     cause the person receiving the call to hang up before the digital
     message is sent).  If the "Private Code" is selected in the digital
     message, the tones sent will be the private code sent repeatedly ,
     otherwise, it will send a single "1", about every second.
     
     This option should not be used when Private Secretary is being used
     to dial any type of pager system.
     
     Give Up after _____ retries _____ seconds apart:
     This setting tells Private Secretary how many times, and how often
     you want it to retry if it can't get through to you on the the first
     try.  Use small values if you are using it with a pager and larger
     values, if you are using it to dial another phone.
     
     Force modem to hang up____Seconds after dialing:
     This setting tells the modem the maximum time to wait after dialing
     before hanging up.  Normally, this should be set to 30 seconds or
     more as Private Secretary will tell the modem to hang up as soon as
     it has sent the last digit.
     
     
     TESTING YOUR SETTINGS
     
     To test your settings return to the main menu by pressing ESC
     (escape) then press F5 to select the "Simulate a Call" function. 
     Private Secretary will immediately report a simulated call of 2
     rings, bypassing the "Begin Dialing" timing to save time.
     
     If you are using a pager that has voice or you are dialing to phones
     and Private Secretary is incorrectly reporting busy, try changing the
     modem protocol in the modem settings to X0 or X1.
     
     If Private Secretary sends your pager PIN number too soon, add one or
     more commas between your PIN number and the phone number (each comma
     produces 3 seconds of delay.  If it is sending it too late, remove
     one or more commas.  Once Private Secretary is sending the PIN number
     at the proper time, increase or decrease the time set in the ____
     seconds after dialing (in the dial timing dialog) to adjust the
     timing of when it sends the Digital Message.
     If you feel that being able to more closely control the delay
     produced by a comma could help in setting up the proper timing, the
     delay can be programed by placing S8=N ("N" being the delay you want
     from 1-255 seconds, i.e. S8=2, for 2 seconds) in the Custom field of
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     November 16, 1993                                              Page 10


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     the modem settings dialog.  Do not preface the S8=N with the AT
     command.  Private Secretary issues the AT command automatically.
     
     
     Step 5 - Setting Up other Options
     
     Call Log:
     Private Secretary keeps a log of each call received.  Each call is
     assigned a number (call number), starting with 1 each time Private
     Secretary is loaded.  Private Secretary also logs the time the call
     was received, the number of times the phone rang (ring count) and the
     result when Private Secretary tried to dial out to report the call. 
     This information is presented in the log window after start up and
     can also be sent to a log file for later analysis by most spreadsheet
     and word processing programs.
     
     When the information is sent to a log file, the date is also included
     for each call.  To set up the call Log, press F3 from the main menu.
     
     Private Secretary records only the last 15 calls to the log window.
     
     Set Path:
     To set a different path other than the current directory for the Log
     file, press F1 and enter the new information.
     
     Create New File:
     There are three possible settings for this option.  Append, Daily,
     Monthly.
     
     Press F2 in the Log File menu to toggle between these options.
     
                                     NOTE
                                     ----
     When the daily option is turned on, if Private Secretary is used
     daily, 365 files a year will be created.  So you may wish to merge or
     delete these files from time to time.
     
     Log File is:
     Press F3 to toggle the log file ON or OFF.
     
     When the log file is on, Private Secretary makes a log entry at the
     completion of each call, indicating the date, the call number, time
     (in 24 hour format), ring count and result.  This information can be
     retrieved by many spreadsheet programs and most word processors for
     producing reports or analyzing activity.
     
     The log file is closed between each call to avoid any damage that
     might occur to the file system if the system is powered down or the
     power fails while Private Secretary is running.
     
     
     
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     November 16, 1993                                              Page 11


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     REMINDER SERVICE
     
     Private Secretary can be set to dial out to you as a reminder of an
     important meeting or event.  It can handle up to 5 reminders each
     run.  In addition, registered copies can be set to report restoration
     of a power failure if Private Secretary is set up to run as the last
     line in the AUTOEXEC.BAT file.
     
     To set up Reminders or Power Failure reporting, press F4 from the
     main menu.
     
     Set Times:
     Press F1 to set up and select the desired reminder times.  Use tab or
     the cursor keys to move between fields.  Press the space bar to
     select or deselect each reminder.
     
     The "CALL AT" field should be loaded with the actual time you want
     Private Secretary to make the reminder call.   The time should be
     entered in the AM/PM format such as 2:00 PM.
     
     The send message can be any number sequence except "#" (and "*" if
     your pager service treats this as a clear).  The numbers will appear
     as numbers to a pager and as tones to a phone.
     
     Press Enter or ESC to return to the Reminder menu.   
     
     Reminder ON: 
     This is the "Master" switch for the reminder service.  Press F3 to
     toggle the Reminders ON or OFF.  When it is on, all of the reminders
     selected will be sent.  When it is OFF, none of the reminders will be
     sent except the Power Fail if selected.
     
     Power Fail:
     This option should be turned OFF until the program is registered. 
     Complete information on it's use and set up is described in the
     manual.  
















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     November 16, 1993                                              Page 12


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
                                 GENERAL NOTES
                                 -------------
     
     Private Secretary's only link to your telephone is the modem. It
     relies on the modem to detect the phone ringing for incoming calls
     and to check for dial tone, busy and no answer when attempting dial
     out to alert you of incoming calls.  Therefore, the overall
     reliability of Private Secretary depends largely on how well your
     modem does it's job.  
     
     Because the modem does not report when the outgoing call is answered,
     Private Secretary can not detect when the phone is answered and must
     rely on the timing set up by you to be proper for the way you use it.
     Also, the modem only detects and reports no answer when the  "5
     seconds of silence" option is selected in the Dial Timing dialog.  If
     this option is not set, Private Secretary will send the tones in the
     time frame set and will report that the call was sent successfully
     even if the call was not answered.  If the modem "call progress
     protocol" mode is set properly, Private Secretary will report when
     the modem senses no dial tone, busy and no answer, and will execute a
     retry as set up in the dial timing.
     
     When an answering machine is used with Private Secretary, it is
     important to remember that Private Secretary has no connection with
     it.  When you choose the call pick up modes and dial timing  you are
     essentially programming Private Secretary "around" the way your
     answering machine works, not programing  "how" the answering machine
     works.  Private Secretary has no way of knowing if the caller left a
     message and will report all calls that are not interpreted as message
     pick up (retrieval) calls.  By setting Private Secretary to report
     the number of rings, it may be possible for you to determine if the
     caller hung up before the answering machine answered the call.
     Increasing Response and Preventing Call Cut Off.
     
     If you find that Private Secretary is cutting off your callers
     messages or not allowing sufficient time for you to pick them up,
     this can usually be remedied by increasing the begin dial timing in
     the Dial Timing dialog box and using the "Pick Up Code" message pick
     up mode.  If however, you want calls reported as soon as possible
     after they come in, an inexpensive "line check" module can be placed
     on the modem which will prevent Private Secretary from interrupting a
     call in process, and report the call as soon as the phone IS
     available.  With this device installed, Private Secretary can be set
     to report calls very shortly after the call is received (such as 30
     seconds) without worry that it will interrupt the caller or you when
     retrieving your messages.
     
     
     The line check module is available from Integrated Support Technology
     for $12.95 each plus applicable CA tax.  Shipping and handling are
     included when ordered with registration, otherwise, add $4.55.

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     (c)Integrated Support Technology, 1992-93          All Rights Reserved
     November 16, 1993                                              Page 13


     Private Secretary(tm)                                      BRIEF GUIDE
     ----------------------------------------------------------------------
     ---------------------------------------------------------------------
     MY 2 CENTS:
     
     If you find this product has helped stamp out telephone tag,
     simplified your communications by having a single number for your
     customers to call, helped land a deal or keep a critical customer
     happy, I would like to hear about it.
     
     If you experience any problems with Private Secretary, PLEASE let me
     know.  Don't just pass them off as "just another piece of shareware".
     There are gobs of modems and bunches of CPUs, and hundreds of resulting
     configurations.  While I can't test them all, I want yours to work.

     Since introducing Private Secretary nearly 2 years ago, we have come a
     long way.  Having met the goal of producing versions for DOS, Macintosh 
     and now Windows, there are still many more plans for the future.  The
     journey is a long way from over,  I hope you will be a part of it.
     
     Whether you use Private Secretary to improve your service response
     time, expand your service hours, moonlight from home, or just avoid
     missing important calls and opportunities when you're having lunch
     with clients or fun with your friends; I hope you find this product
     adds a new dimension of freedom and success in your life! -- 
                                                     
                                          Tom Holmes.
     
                    THANKS for choosing Private Secretary!
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     
     Integrated Support Technology  *  478 W. Hamilton Blvd.  *  Suite 191
     Campbell, CA 95008 * FAX (408) 379-0516 * CompuServe (CIS):72225,1577
     =====================================================================
     ----------------------------------------------------------------------
     (c)Integrated Support Technology, 1992-93          All Rights Reserved
     November 16, 1993                                               Page 14




























































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