05/07/92

              WORDPERFECT 5.1 NETWORKS LIST OF COMMON CALLS
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NOTE: THIS FILE CAN BE DOWNLOADED AS CCNTWP51.ZIP

(12/30/91)
LOCATION OF FILES - USING LOGIN NAME VARIABLE
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Many customers request the ability to use network login name variables in
Setup (Shift-F1), Location of Files (6).  One example of a variable which
customers would like to use is the Novell Netware %LOGIN_NAME variable which
stores the current user's login name.  One problem with this request is that
currently, if network supervisors try to specify a particular drive, such as
J:, in Location of Files, WP automatically replaces the drive letter with the
current users path.  For example, a network supervisor, who is creating a
master .SET file, may wish to enter the J: drive under the Documents option,
but because WP requires a definite directory be specified, the current user
path is inserted (e.g., J:\USERS\RALPH). If the login name could be stored in
a variable that was used in Location of Files, then the network supervisor
could set up a default master .SET file that would allow new users to work
with their own subdirectory defaults.


( 4/06/92)
NETWORKS - "CAN'T FIND WP.FIL" ERROR MESSAGE
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Customers who are running WordPerfect on a network are confused by the error
message "Can't find WP.FIL file".  In most cases, the error message is
generated because WP makes a request for the WP.FIL overlay file from the
network file server and the file cannot be found or is damaged.  Situations
which may cause the error message include network problems, (e.g., a temporary
disconnection from the network), changed drive mappings, (e.g., the drive
mapping may point to P:\APPS\WP51 and while in List Files the user highlights
and selects PARENT and changes the mapping to P:\APPS),
or other situations.  The error message leads customers to believe it is a WP
problem and, because they have no idea how to troubleshoot the problem, they
call for help.  In the 12/31/90 release, customers were given the option of
exiting out of WordPerfect (without saving) or re-booting.  (The message reads
"Can't find WP.FIL.  Press F7 to exit WP without
saving.")  The advantage to pressing F7 to exit WP is that information in
other programs currently running in a shell, e.g., PlanPerfect or DrawPerfect,
will not be lost and the computer will not need to be re-booted.  The
disadvantage to pressing F7 is that the WP timed backup files are deleted and
current WP documents may be lost.


( 7/01/91)
PORT SET INCORRECTLY FOR A NETWORK PRINTER
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Many customers find their document does not print when it is sent to the
network printer.  One major cause for this problem is an incorrect selection
of the printer port.

Customers setting up the port in WP5.0 or 5.1 for a Novell network version
2.15 or above should press O for Other, and then type in the queue name when
prompted to input the device or filename.  The default queue for a Novell
network is PRINTQ_0.  If they are attached to a named file server, they would
type in  SERVER/PRINTQ_0.  (If the customer has WP4.2, WP5.0 before 11/15/88,
or a Novell version before 2.15, they should press O for Other and then type
the device number, 0-4.)

After inserting the queue name, a user setting up a standard laser printer
must then answer Yes when prompted "Is this a network Printer?" and Yes or No
when asked "Suppress Top of Form?"  (The user should answer No for "Suppress
Top of Form?" when setting up a line or PostScript printer.)  Setting the port
to LPT1 and having Novell capture the port will work, but WP recommends
printing directly to the print queue.  (See Folio memo 8622D for further
details on setting up a network printer.)

For non-Novell network users, the customer will likely set the port to LPT1 or
LPT2 and the network will capture the port.  Within the program, when a
printer is initially selected, the port will be set to LPT1.  If the customer
does not edit the port and answer "Yes" when prompted "Is this a Network
Printer?", the printer will be set up as a local rather than a network
printer.  Many of these customers see the port set initially at LPT1 and
assume that it will print properly.  (Note:  In the 05/31/91 version of
Install, the user will be prompted "Is this a Network Printer?" if the user
has installed WP for a non-Novell network.  This allows the printer to be set
up from Install as a network printer without having to edit the port.)


( 1/13/92)
SHELL - ABILITY TO PROHIBIT DOS ACCESS REQUESTED
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Many customers request the ability to prohibit user access to DOS through the
Shell (Ctrl-F1) feature.  Currently, users can access DOS by using either the
Go to Dos or the DOS Command menu options.  Many customers request the ability
to password the options to enable them to control DOS access.  Currently,
however, customers can discourage access to DOS by mapping the Ctrl-F1 key to
a macro which momentarily displays the message Error: DOS access denied or
some other appropriate message.  This method, however, can only be used as a
deterrent to DOS access, not as a guaranteed security measure.  For more
information on mapping keys see Keyboard Layout, Edit and Keyboard Layout, Map
in the Reference section of the manual.


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