WORDPERFECT 5.1 FOR DOS MACRO/MERGE/LABELS

NOTE:  THIS FILE CAN BE DOWNLOADED AS TGMMWP51.ZIP
REVISION DATE:  May 8, 1992


TROUBLESHOOTING
1.  Check WP51 General Troubleshooting, and then check the following:

MACROS TROUBLESHOOTING
1.  Check for missing tildes.
2.  Check for missing {END IF}'s.
3.  If the macro is large, enter a {GO} command, at the top of the macro,
    go to the suspected part of the macro that doesn't work correctly
    (i.e. try to isolate the bad part of the macro.)  If this works, try
    looking just before this part for proper variable initialization (i.e.
    making sure the variables are assigned the settings you expected them to
    have) and be sure to check for proper syntax.
4.  Duplicate the problem by making an example macro that tries to mimic what
    the macro has that doesn't work.  If you can duplicate, determine whether
    it is working as documented or is a problem with the software.
5.  If the last test doesn't produce a reason, reevaluate the suspected part
    to see if it is one or two commands, then create the SIMPLEST macro
    possible which mimics the bad portion of the original macro.
6.  If it is unsure if the macro is reacting properly to WordPerfect's prompts,
    try using the {SPEED}20~ and {DISPLAY ON} commands to slow down the macro
    and show steps being taken.  This will enable you to see if is running
    correctly at all the questions given by WP.

MERGE TROUBLESHOOTING
1.  Create a test primary file and run it with your secondary file.
2.  Create a test secondary file and run it with your primary file.
3.  Check to see if there are the same number of fields in each record of the
    secondary file.
4.  Block half of the secondary file and merge it to see if the problem is
    due to location of codes.
5.  Check to see if the correct filename is being typed in at the prompts (the
    primary filename must be typed in at the prompt for primary file, not the
    secondary filename).

LABELS TROUBLESHOOTING
1.  Check Setup-Initial Codes and Document Initial Codes for duplicate
    codes.
2.  Check Reveal Codes (Alt-F3) for duplicate codes.
3.  Is the orientation of the labels form portrait or landscape?
4.  Was the labels form created with the Labels macro or created manually?
5.  Do the actual measurements of the label match the label measurements
    that are specified in WP?

REQUIRED INFORMATION FOR REPORTING A PROBLEM
1.  Version and release date of WP (press F3 at WP document screen).
2.  A complete description of the problem and keystrokes to duplicate the
    problem.  Include results of all troubleshooting steps.  Include any
    situations where the problem does not occur or "work arounds" that
    eliminate the problem.
3.  Hardware information including computer brand/model, base memory,
    expanded memory, graphics card and monitor type/model, math co-processor,
    type of keyboard.
4.  Version and type of DOS.
5.  Exact contents of your AUTOEXEC.BAT and CONFIG.SYS files.
6.  Hard disk size and capacity.
7.  Printer driver date and definition used (press Shift-F7, S, H).
8.  What is wrong with the results of the merge?
9.  What keystrokes were used to insert the merge codes?

MATERIALS TO BE SENT IN (UPLOADED) WITH A PROBLEM REPORT
1.  Macro:  A macro that duplicates the problem.
2.  Merge:  Copies of the primary and secondary files.
3.  Labels:  A document file that duplicate the problem (if applicable).
4.  Include copies of your AUTOEXEC.BAT and CONFIG.SYS files.
5.  Please include your full name, address, phone number, WordPerfect
    license number, and size of diskettes your computer needs (3" or 5").
    You may send this information privately in a Comment to Sysop (use the
    "C" command on the BBS) or in an uploaded README file.
6.  NOTE--PLEASE READ:  Make sure you zip (compress) all requested files
    into one .ZIP file before upload to facilitate processing.  This will
    also ensure file integrity as well as decrease uploading time.  For
    more information about zipping (compressing) files, please read
    Bulletin 21 or download NEWUSER.ZIP.

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