General - What if My Modem Isn't Supported?

Contact:   eSoft, Inc. (Makers of TBBS)
           15200 E. Girard Ave., Suite 3000
           Aurora, CO  80014
           (303) 699-6565      Voice
           (303) 699-6872      Fax
           (303) 699-8222      BBS
           support@esoft.com   E-Mail

WHAT IF MY MODEM ISN'T SUPPORTED?
---------------------------------

We are frequently asked what to do when a particular modem is not shown as 
being supported by TBBS.  This is usually that a modem isn't listed in CEDIT 
when configuring a modem.  If this occurs, follow these steps:

1)  Make sure you're using the latest version of TBBS.  We do not develop new 
modem setups for old versions of the product.  If you are running an older 
version, you can attempt to setup the modem on your own, but we will be unable 
to assist you with the effort.  Upgrade TBBS to the latest version to obtain 
new modem support.

2)  Make sure you have downloaded the latest MODEM.DEF file from the eSoft
Support Board.  This file contains all of the modems currently supported by 
TBBS.  It can be found in the "mods" section of the board.  Often times, a 
modem isn't listed simply because you have an older version of the MODEM.DEF.  
Download the latest version, and place it in your main TBBS directory where 
CEDIT can find it.

3)  If your modem isn't listed in the latest MODEM.DEF file, you can then 
handle the situation one of three ways:

        - Develop a setup on your own.  Not recommended.
        - Provide us with modem information.  Recommended.
        - Send us your modem for testing.  Last resort.
        - Contact your modem maker.  Generally ineffective.

The ideal solution is to provide eSoft with modem information -- the name and 
model number of your modem, along with the manufacturer's name, address and 
telephone number.  If you have a contact at the modem company, such as a 
technical support rep you've spoken to, please provide that too.  eSoft will 
contact the modem maker, and attempt to obtain evaluation equipment so that we 
can test and develop setups for the modem.  Please note that it can take up to 
60 days in some cases for us to do this, depending on our current lab schedule 
and the level of cooperation offered by the modem maker.

If we are unable to obtain evaluation equipment from the modem maker (this 
happens sometimes) we may need your modem and manual sent to us for testing 
for setup development.  

Call eSoft Technical Support at (303) 699-1300 for the latest details on how 
to supply us with the information for your modem.

- END -
ESOFT005
Rev. 10/93

Copyright (C) 1994 eSoft, Inc., All Rights Reserved.  Permission granted
to distribute this file in its entirety, without modification, to any
interested party.  Any other use requires the written permission of
eSoft, Inc.

IMPORTANT:  The information herein is subject to change without notice.
Please call or write to confirm factual information of importance to you
or your organization.

