       Document 0638
 DOCN  M9640638
 TI    Physician satisfaction with human immunodeficiency virus type 1 and
       hepatitis B virus testing in San Diego County.
 DT    9604
 AU    Rau J; Cross JL; Hofherr LK; Peddecord KM; Benenson AS; Garfein RS;
       Francis DP; Laboratory Assurance Program, Graduate School of Public
       Health,; College of Health and Human Services, San Diego State
       University,; CA 92182-4162, USA.
 SO    Med Care. 1996 Jan;34(1):1-10. Unique Identifier : AIDSLINE MED/96142306
 AB    Physician satisfaction with the laboratory testing process is one
       indicator of the physician's perception of the quality of laboratory
       testing and the effectiveness of the communication of the laboratory
       results. This study compares the level of satisfaction of physicians
       reporting their experience with human immunodeficiency virus type 1
       (HIV-1) testing with the satisfaction levels of those physicians
       reporting their experience with hepatitis B virus (HBV) testing. By
       mail, 6,570 licensed San Diego County physicians were surveyed. Among
       those who tested for HIV-1 or HBV, their satisfaction with four
       different HIV-1 or HBV testing parameters was assessed: 1) specimen
       submission process, 2) test accuracy, 3) clarity of test report, and 4)
       turnaround time. Overall, physician satisfaction with both HIV-1 and HBV
       testing was high, particularly for test accuracy (means of 2.79 and
       2.84, respectively on a 3-point scale), although slightly lower for
       turnaround time (means of 2.40 and 2.43, respectively). Mean
       satisfaction with the specimen submission process and test accuracy were
       higher for physicians who ordered HBV tests than for those who ordered
       HIV-1 tests. Satisfaction with the four HIV-1 testing process parameters
       varied significantly by physician specialty, practice type, and type of
       laboratory used. For HBV testing, significant differences were observed
       only for turnaround time. For both HIV-1 and HBV testing, those who
       received a final interpretation of laboratory results were more
       satisfied with test report clarity than those who did not. Although
       physician satisfaction with HIV-1 and HBV testing is high, this study
       identifies the least satisfied groups and specific areas in the testing
       process than may need improvement.
 DE    *Attitude of Health Personnel  AIDS Serodiagnosis/*STANDARDS  California
       Comparative Study  Consumer Satisfaction/*STATISTICS & NUMER DATA
       Hepatitis B/*DIAGNOSIS  Human  *HIV-1  Laboratories/*STANDARDS
       Physicians/*PSYCHOLOGY  *Quality of Health Care  Questionnaires
       Specialties, Medical  Specialties, Surgical  Support, U.S. Gov't, P.H.S.
       JOURNAL ARTICLE

       SOURCE: National Library of Medicine.  NOTICE: This material may be
       protected by Copyright Law (Title 17, U.S.Code).

