More Information On Knowledge Base (KB) Help Files
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WINDOWS


The KB Help file is a snapshot of the Knowledge Base
written by Product Support Engineers to help 
support Microsoft customers at the time this file was
created.

More recent KB articles can be found on Internet,
CompuServe, and GENIE. After you log on to one of these
services with your  account information, follow these steps
to find the KB:

 - On Internet, look in DESKAPPS\<product>\KB\README.TXT
 - On CompuServe, type "GO MSKB"
 - On GEnie, type "M 505"

<product> would be the name of the product you are seeking information on
such as Excel or Word.

OTHER SOURCES OF MICROSOFT SUPPORT INFORMATION

Microsoft offers Electronic Information Services as an
alternative to person-to-person support. All U.S. and
Canadian Microsoft customers have access 24 hours a day, 7
days a week to a range of free or low-cost service options
including:

Microsoft FastTips

Toll-free, automated information about key Microsoft
products. Customers have access to technical articles
(including common questions and answers) via voice, fax, and
U.S. Mail. The four categories are:

FastTips for Desktop Applications          (800)-936-4100
FastTips for Personal Operating Systems    (800)-936-4200
FastTips for Development Products          (800)-936-4300
FastTips for Advanced Systems              (800)-936-4400

Microsoft Knowledge Base

This is the primary Microsoft product information source--a
database of more than 50,000 detailed articles containing
technical information, bug lists, fix lists, and more.
Access via CompuServe, the Internet, and GEnie.

Microsoft Download Service

Direct access to Microsoft Download Library (MSDL) by modem
through the Microsoft BBS service at (206) 936-6735. Connect
information: 1200, 2400, or 9600 baud, no parity, 8 data
bits, and 1 stop.

Microsoft Forums on CompuServe

Microsoft facilitates a variety of interactive dialog forums
for its worldwide community of customers. Access by typing:
GO MICROSOFT. CompuServe connect charges apply. To establish
an information service account, contact CompuServe directly
at (800) 848-8199.

Microsoft Information Network

TechNet

Part of the support professionals program, the TechNet CD
contains resource kits, customer solution profiles, case
studies, and tips and techniques for integration. For
TechNet subscriptions, call (800) 344-2121 ext. 035.

Microsoft Developers' Network (MSDN)

Level 1 CD is a Development Library of comprehensive
development information for Win16 and Win32 APIs. Level 2 CD
contains all software needed to develop Windows-based
applications. For Microsoft Developers Network
subscriptions, call (800) 759-5474.

The Internet

Microsoft maintains a World Wide Web Site at www.microsoft.com; the 
URL is: http://www.microsoft.com/.  Once you have reached the Web site choose 
"Support for Microsoft Products", then Knowledge Base. 


You may also access the Microsoft Software Library and the Microsoft
Knowledge Base by anonymous ftp. The Microsoft Internet FTP
archive host supports anonymous login. The name of the
server is FTP.MICROSOFT.COM; the IP address is
198.105.232.1.


