AnswerSet is Now Shipping Conductor, An Automated Monitoring, Escalation
and Reporting Tool for Clientele for Windows

System Automatically Monitors and Escalates Activities Based on Pre-Defined
Criteria

Lake Oswego, OR -- Mar 6, 1995 -- Support managers will now sleep a little
easier at night by using Clientele Conductor, AnswerSet's new automated
monitoring, escalation and reporting software tool, the company predicts.
Conductor, which started shipping today, enables users to define triggers
and responses for monitoring and escalating calls and other database
activity, seven-days-a-week, 24-hours-a-day. Conductor works with
Clientele for Windows, AnswerSet's best-selling customer support/help desk
system.

Conductor takes the worry out of support management by enabling managers to
specify those situations which require response and then monitoring the
database for the occurrence of those situations -- even in the manager's
absence. Situations requiring response may include calls that remain open
for a specified period of time, emergency calls, or calls from a
particular customer or level of service contract. Responses can be sent to
a variety of end-points, including e-mail addresses, pagers, fax machines
and voicemail boxes.

"Conductor provides peace of mind," said Bill Mulert, president of
AnswerSet. "It operates as a kind of electronic watchdog, ensuring that
standard service levels are upheld and that all potentially troublesome
situations receive response -- even while the manager is in a meeting or
home in bed."

Besides providing a means of establishing and safeguarding service
standards, Conductor may also be used to automate a variety of service
functions. For example, users can define a trigger that "flags" all
contracts up for renewal, and then automatically prints invoices for these
contracts.

Using Clientele's "drag and drop" design, managers can define triggers that
tell Conductor when (or how often) to scan a database, what it should look
for and how it should respond. Conductor supports an unlimited number of
triggers and a variety of responses. Triggers can be enabled or disabled
by clicking a button.

Triggers may be based on elapsed times or values in various record fields.
Conductor also includes a reporting feature that provides, at specified
intervals, a complete record of all activated triggers and a chronological
record of all follow-up actions taken.

AnswerSet is a market leader in PC LAN-based customer information and help
desk systems. Its products automate help desk and customer support
functions, maintaining a central repository of critical customer
information for accessibility company-wide. Clientele is available for
both DOS and Windows with prices ranging from $695 per concurrent user to
$6195 for each group of 10 concurrent users. Clientele Conductor is an
optional feature, offered at a standard list price of $1495.

For more information, contact AnswerSet at 5335 S.W. Meadows Road, Suite
450, Lake Oswego, OR 97035, phone: 503-598-4500, fax: 503-598-4515.

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