WHAT IS FAMILYWARE?

Familyware is a family owned/operated copy and distribution service
which provides quality educational and family oriented shareware and
public domain software.  

We've gathered together all of the educational and family oriented
software we could find.  We've tested and re-tested thousands of
programs.  Finally, we've placed the cream of the crop in this catalog  
and continue to do so on a monthly basis.

Our programs are created by individual authors, therefore, each program 
is unique in its own way.  Some of our authors create their programs for 
their own children and others for their own needs. Because of this, the 
programs we distribute have a personal touch that can not be duplicated 
by any of the programs on the commercial market.

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HOW MUCH DO YOU CHARGE?

Our prices are as follows:

     5.25 '1.20K' Diskettes                3.5 '720K' Diskettes     
  1 - 10 disks  3.00 per disk           1 - 10 disks 3.25 per disk
  11 or more    2.00 per disk           11 or more   2.50 per disk 

    **WE NO LONGER DISTRIBUTE THE 5.25 '360K' FLOPPY AS OF 7/1/94**

                   ***PRICES APPLY UNTIL 1/1/95***

Shipping and Handling - 1ST CLASS ($6.00)  Foreign Orders -  Add $10.00.
                        3RD CLASS ($4.00)  Florida Residents - Add 6.5%
                        Canadians Orders - Add $3.00
                        Express Mail Overnight Delivery Add - $12.00
                                                                        
                  **WE NO LONGER ACCEPT COD ORDERS**

   ***WE WILL NO LONGER BE ACCEPTING FOREIGN CURRENCY AFTER 1/1/93***

We accept cash, check, money orders and VISA/MASTERCARD.  No minimun is   
required if ordering by VISA/MASTERCARD.  

It's important to note that not all of our programs fit on one disk.
There are a few that had to be placed on two or more disks due to their 
size.  Please keep in mind that OUR CHARGES ARE PER DISK, NOT PER PROGRAM.

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SPECIAL PRICES FOR EDUCATIONAL INSTITUTIONS

         5.25 diskettes - $1.50 per disk - No Minimun Required
         3.5  diskettes - $2.00 per disk - No Minimun Required

We consider educational institutions to be public and/or private elemen-
tary/high school/college, and learning institutions for the exceptional
child that teach the 3 "RRR"s.  We DO NOT consider dance, theatre, 
gymnastic courses, horse riding classes, and privately owned computer
learning courses "educational institutions".
 
We do consider HOME SCHOOLERS educational institutions IF they can 
provide proof of belonging to an organization developed and maintained by 
home schoolers.  We MUST HAVE some type of proof from any and all home 
schoolers wishing to take advantage of the discount.

In order to apply, FAMILYWARE must receive the institution's original
purchase order.  Our invoices are due WITHIN 30 DAYS OF PURCHASE.  Failure
to pay the full amount of Familyware's invoice within 30 days will result 
in our declining of future purchase orders, and full payment of any orders 
therafter will have to be paid in advance.
                                                                            
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THE EDUCATIONAL SOFTWARE COOPERATIVE (ESC) CD ROM

Familyware is now distributing the ESC CD ROM.  The Educational Software
Cooperative (ESC) is an organization composed of educational shareware
authors, vendors and dealers, whose goal is to promote educational
shareware as a low-cost, high-quality alternative to retail educational
software.  The ESC CD ROM features a wide variety of educational programs
that allow kids to have fun while learning such topics as: ABC's, 123's,
Shapes, Math, Coloring, Painting, Spelling, Typing, Grammar, Memory,
Religion, Creativity and more.  Over 100 shareware programs are contained
on the ROM!                         
                 $49.95 per ROM ordered plus $4.00 S&H
              Florida Residents please add 6 1/2% Sales Tax

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WHAT IF I DON'T HAVE AN ORDER FORM AND DON'T HAVE ACCESS TO A PRINTER?

That's okay, we thought about you too.  If you don't have a printer, 
simply write down the disk numbers of the programs you want.  Calculate
how much they will cost judging by our prices outlined in the last
section, add $4.00 or more depending on the S&H that applies to you or the 
S&H you prefer, include your name, address and phone number.  Soon you 
will receive your programs.

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HOW LONG WILL IT TAKE TO GET MY ORDER?

Not long.  We ship either the same day or the following morning we
recieve your order.  Normally, it should only take approximately 6-10 days
from the date you mailed your order to us, but some geographical areas
take longer.  We strongly suggest adding $2.00 to your order for 1st Class
priority mailing.

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I'M NEW AT THIS.  HOW DO I USE THIS SOFTWARE?

Our programs are compressed.  We compress programs in order to offer you
more than just one program on a disk if we possibly can.  We recommend
strongly that you either have a hard drive or two floppy drives to
use any of the software we offer.  You will have to copy the program(s)
from the FAMILYWARE disk into a "test" directory on your hard drive or
copy them to another floppy drive.  Full instructions are on the disk.

We've kept the beginning computer user in mind while choosing our 
programs, so you'll find most of them easy to use.  Please note that all
of our programs will require basic knowledge of DOS.  If you are not
familiar with DOS, we ask that you refrain from ordering from us at this
time and wait until you are familiar with the basic DOS commands.  We
would like very much to help people learn DOS, but do not have the staff.
We can only help with questions that will get you up and running with
our programs.  

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BUT THE PROGRAM JUST WON'T WORK!

Sometimes a disk will refuse to work due to mailing, and sometimes a  
program that is very "buggy" will slip by us.  In either of these cases,
send the disk back to us within 30 days of purchase and attach a note 
explaining what type of computer you have and what happened when you 
tried to run the program.  If we determine that it really is a defective 
disk, we'll send you another disk with the same program on it, free of 
charge.  

PLEASE NOTE: Programs must be mailed back to us within 30 days of purchase 

Keep in mind that not all programs will work on all systems, so it's
very important that you read the hardware requirements that are placed
above each program description to make sure that you have the proper
equipment to run the program.

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WHAT DOES "ASP" MEAN?  I SEE THIS AFTER SOME OF THE AUTHORS NAMES.

ASP stands for "Association of Shareware Professionals".  The "ASP" right 
after an author's name in our catalog means the author is a member of the
ASP Association.  Authors and shareware vendors who are ASP approved
strive to bring you better software.  The ASP sets certain standards for
their members that must be followed in order to remain in good standing 
with the ASP.

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I SEE, SO THIS MEANS ASP AUTHORS CREATE BETTER SOFTWARE?

Absolutely not.  Every program in our catalog has high quality standards 
or it wouldn't be in our catalog in the first place.  You can rest assured
that whether or not the author is a member of the ASP, his or her program 
is still one of the best on the shareware market today, if not the best on
the software market, period.  We do not know why some authors choose not
to join the ASP.  Their choice is their own personal preference.

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IF I CAN'T FIGURE OUT HOW THE PROGRAM WORKS, DO YOU OFFER TECH SUPPORT?

Unfortunately, no.  We can not offer technical support for our programs.
As we stated earlier, we've tried to offer only the easiest and most
user friendly programs on the shareware market today, so there shouldn't
be that much of a problem running the software, but if you still run
into a problem, we suggest that you contact the author.  In most cases,
they are very eager to help.  

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I'VE HEARD SCAREY STORIES THAT SHAREWARE SPREADS VIRUSES.  IS THIS TRUE?

Unfortunately, in some cases, it is true.  But it is also true of commer-
cial software.  Viruses are also spread by sharing disks and programs with
friends.  All in all though, viruses are not that common and actually hard
to find these days because of how careful the shareware industry has
become.  Careful companies and careful individuals go to great pains to
check and re-check their disks and programs.  As long as you are check-
ing your software and the person before you checked his/her software, 
the chances of a virus slipping into your computer will be very slim.

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CAN I TRUST YOU TO CHECK YOUR SOFTWARE?

Yes, you can.  We use two of the latest and up-to-date virus scanners, and
we also use a "stay-resident" virus scanner that will alert us if some-
thing is trying to write itself to our harddrives.  We scan all of our 
programs not once, but twice before you even see the program listed in
our catalog.  Rest assured -- there is absolutely no way you can catch a
virus from us.                            

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DISCLAIMER

Familyware's disks are warranted to be readable.  Familyware will not be
responsible for all other express or implied warranties for the software.
In no event will Familyware be liable for any lost profits, lost savings
for any damages whatsoever arising directly or indirectly by using the
software we carry.  

