ANSWERSET ANNOUNCES SUPPORT FOR ASPECT'S AUTOMATIC CALL DISTRIBUTION
SYSTEM

New York, NY -- Jun 29 -- AnswerSet Corporation announced today that it has
joined Aspect Telecommunication's Application Partnership Program.
Participation in the program means Aspect and AnswerSet have certified
that AnswerSet's Clientele customer information automation system
interfaces with the Aspect CallCenter automatic call distribution system
via the Application Bridge, a widely deployed switch-to-computer link.

Using Aspect CallCenter and Clientele together, companies can accelerate
support responses and automate many facets of support, such as the routing
of calls, responses to different levels of service agreements, and the
depth of customer information displayed to support personnel when a call
is received. The products can also be used to create and automate
sophisticated, multi-level support plans.

"Many of our product-support and service-providing customers are looking
for innovative ways to manage the many functions involved in providing
total customer support," said Robert Tate, director of field marketing at
Aspect. "By saving time on every call that comes in and simplifying the
management of sophisticated service plans, companies can improve service
and contain costs."

Commenting on the agreement with Aspect, Bill Mulert, president and CEO of
AnswerSet said, "Aspect CallCenter and Clientele are a good match. Both
products are highly configurable and flexible -- enabling support
administrators to design the call routing and flow of information that
best suits their particular environment. "

Clientele is a PC LAN-based customer information system that tracks call
histories, product data, service agreements, profiles, orders, RMA's and
customer feedback. A library of modifiable standards reports is provided
along with a sophisticated, easy-to-use report writer for generating
custom reports. Clientele is available in two versions, the Extended
Edition, and a limited version called the Standard Edition.

The Aspect CallCenter System is a fully featured, stand-alone automatic
call distributor (ACD) designed for organizations handling up to a
half-million incoming and outgoing telephone calls per day in sales and/or
support functions.

Aspect Telecommunications develops, markets, manufactures and supports
application specific telecommunications systems used by many of the
world's leading airlines, financial institutions, utilities, retailers,
high technology firms and others. The Aspect product line is marketed in
the United States, Canada, the United Kingdom and the Netherlands.
Corporate headquarters are located in San Jose, Calif.

AnswerSet develops and markets PC LAN-based customer information and help
desk systems. Corporate headquarters are located in Cupertino,
California.

AnswerSet, 21771 Stevens Creek Blvd, Cupertino, CA 95014
408-996-8683;   Fax 408-996-1852

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