Software Support, Inc. Signs Outsourcing Agreement With AT&T

New York, NY - June 29,1994 - Software Support, Inc., the largest third
party software support organization, has signed a contract to provide
technical support for AT&T's multimedia software - RIO.

Under the terms of the agreement, Software Support, Inc. will provide
technical support for RIO Professional and RIO Desktop. With the success
of its recently launched "It's Free" campaign, AT&T has successfully
penetrated the multimedia software market. "We knew we would have to
outsource support for RIO if our promotional program was only half as
successful as we thought it would be," commented Charles Valeston, sales
manager, AT&T Multimedia Software Solutions. "Phone lines at AT&T have
been jammed with requests ever since we ran our first ad and the program
is still going strong," Valeston continued, "Whenever you introduce a new
product there are going to be a lot of questions, we wanted to be sure
that we had well trained professional support reps ready to take those
calls from day one. Our decision to select Software Support, Inc. for our
outsourcing needs was based on three areas: their superb ability to
support our products, their ability to react to our requirements quickly
and efficiently and their commitment to excellence in customer service,"
Valeston concluded.

Software Support, Inc. will provide support for RIO products 24 hours a
day, 7 days a week. Because Software Support, Inc. specializes solely in
providing support, the company can provide high quality support more cost
effectively than a software publisher or hardware manufacturer. "As the
widespread use of graphics products continues to increase, so does the
demand for quick and accurate technical support at varying levels of user
competency," commented Joseph Jacoboni, president and CEO of Software
Support, Inc. "Companies such as AT&T are choosing outsourcing as a way of
handling their support call volumes without incurring the enormous
overhead of in-house staff," Jacoboni continued,

"Software Support, Inc. provides customized support scenarios for companies
such as AT&T in addition to support for over 150 software packages across
DOS, Windows, OS/2 and Macintosh platforms."

Software Support, Inc. is the leading supplier of third party software
support and has dominated the support market since its inception in 1991.
Software Support Inc. services are outsourced by hardware manufacturers
and software publishers, including Dell Computer Corp., Informix Software,
Inc., Corel Corporation, Borland International, Inc., Software Publishing
Corporation (SPC) and numerous others. Through its reseller and
distribution network, Software Support Inc. supports a full range of users
from Fortune 1000 companies down to individual users with a variety of
support options and plans available including: Call Blocks, Hour Blocks,
One Year and 90-Day retail packages, and Pay-As-You-Go support. The
company also offers Advanced Technical Support (ATS) for Windows NT,
Windows for Workgroups, Novell 3.x, 4.x Novell Lite and Personal Novell.
Retail packages are sold by CompuCom, MicroAge, and others as well as
distributed nationally by Merisel and Kenfil. Software Support, Inc. is
headquartered in Heathrow (Orlando), Florida with offices nationwide as
well as in The Netherlands and South Africa.

Software Support Inc
300 International Parkway
Heathrow, FL 32746
407-333-4433,  fax 407-333-9080

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