The Molloy Group Adds Remote Dispatching Facility to TOP Of MIND Help Desk
Software with WinBEEP

PARSIPPANY, NJ, May 24, 1995 -- The Molloy Group, Inc. has enhanced the
remote dispatching capability of its award winning TOP Of MIND Help Desk
software through a link to WinBEEP by Integra Technology International, of
Troy, MI.

"Sometimes a call will come into the help desk that requires immediate
attention from a remote technician," comments Bruce Molloy, TMG's
President. "Linking TOP Of MIND to WinBEEP allows the help desk user to
page a remote technician at anytime in the problem/resolution process
without ever leaving the main screen. Especially in time sensitive
situations, this can be a valuable tool."

Pager phone numbers are preprogrammed into the system; when the pager
feature is activated by a single keystroke from the main case screen,
there is no need to reenter the number.

The pager field can also be configured to help even the lowest-level user
to page the appropriate technician. By linking the field to a "Smart
Picklist," the technician with the most experience with this type of
problem will appear at the top of the list. The technology that allows the
software to "learn" this information is called the Cognitive Processor, a
proprietary problem diagnosis and resolution technology.

The text of the pager message, such as client name, problem or action, can
easily be taken from the fields on the main case screen to eliminate added
keystrokes. Additional text can also be included as part of the
alphanumeric message.

"We're pleased that The Molloy Group has selected WinBEEP as its choice to
incorporate paging into the TOP Of MIND Help Desk application," says
Dwayne Walker, Chairman and CEO of Integra Technology. "The ability to
respond more quickly to an organization's internal customer needs can only
enhance productivity and overall responsiveness to external customer
needs."

In addition to paging, TOP Of MIND Help Desk provides:

* Complete Help Desk Functionality--call logging/tracking, problem
  resolution, asset management, change management, reports, Query By
  Example, customizable Views, etc.
* User-customizable interface--now featuring the Visual Application
  Composer.
* TOP Of MIND Cognitive Processor--a hybrid system that comprises
  neural networks, fuzzy logic, case based reasoning and text
  association techniques.
* Smart Picklists--case data stored as "concepts" that are ordered by
  strength of association with previously learned concepts.
* Hypermedia--pictures, graphics and text authored and accessed by
  simultaneous users.
* Enhanced Call Tracking--user configurable screens, fields and
  databases.
* Smart Routing--automatically chooses the best person to be assigned
  a given case.
* Automatic Priority Escalation case priority changes based upon user
  defined parameters.
* Templates--for quick, easy data entry.
* Form/Browsers--screens show data simultaneously in single record
  layout and table format.

For more information about TOP Of MIND, contact The Molloy Group at 90 East
Halsey Road, Parsippany, NJ 07054, telephone (201) 884-2040 or fax (201)
887-9177. TMG's e-mail address is marketng@molloy.com.
For more information in WinBEEP, contact Integra Technology International
(formerly Fourth Wave Software), 560 Kirts Blvd., Suite 105, Troy, MI
48084; (800) 905-5062, or fax (810) 362-2781.

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