TRUE MEANING OF "TECH SUPPORT" REVEALED
Word for Windows Users Find the Answers in New Book

Berkeley, CA, June 13, 1994 -- Word for Windows Answers: Certified Tech
Support, the latest book published in Osborne/McGraw-Hill's unprecedented
Certified Tech Support series, redefines the meaning of "24 hour tech
support." With its comprehensive coverage of Word for Windows questions
and its direct, proven solutions, readers will find all the help they need
to take full advantage of Word for Windows's features and capabilities.

Written by trainer and software expert Mary Campbell, Word for Windows
Answers: Certified Tech Support is organized by topic into 17 chapters.
Readers will find easy-to-understand answers to questions they may have
about subjects ranging from setup, layout and design, and printing and
fonts, to merges, fields and macros, and working with other applications.
Campbell also covers customization, tables, tools, special features, file
management, and more.

Similar to the other books in the Certified Tech Support series, Word for
Windows Answers: Certified Tech Support was developed in conjunction with
Corporate Software Inc. (CSI). CSI is one of the world's largest providers
of tech support, answering more than 250,000 support calls a month. Word
for Windows Answers: Certified Tech Support is based on the empirical data
amassed by CSI, ensuring that it answers the questions that thousands of
other users have already had with the software. Chances are that most
readers will find their questions answered in this book.

Word for Windows Answers: Certified Tech Support has a comprehensive index
and table of contents for easy reference so readers will be able to find
the information they need quickly. Frustration Busters--suggestions about
how to avoid problems in the first place--and Tech Tips-pointers that
provide additional insight or related information--are also included
throughout the book as preventative help.

With Word for Windows Answers: Certified Tech Support, readers will no
longer have to spend money calling tech support, waste valuable time
waiting on hold, or flip endlessly through manuals to find answers to
their questions. Word for Windows Answers: Certified Tech Support gives a
whole new meaning to the words "tech support."

Word for Windows Answers: Certified Tech Support is soft cover, 510 pages,
and has examples and illustrations throughout. Suggested retail price:
$19.95. ISBN: 0-07-882031-6. For orders only, phone (800) 227-10900,
Monday through Friday, 8:30AM - 4:30PM Pacific Time, or Corporate Software
at (800) 677-4003 Monday through Friday, 8:00AM to 8:00PM Eastern Time.

Other titles in the Certified Tech Support Series are

1-2-3 for Windows Answers: Certified Tech Support--available 8/94
DOS Answers: Certified Tech Support--available now
Excel for Windows Answers: Certified Tech Support--available 6/94
Lotus Notes Answers: Certified Tech Support--available now
Microsoft Access Answers: Certified Tech Support--available 8/94
NetWare Answers: Certified Tech Support--available now
WordPerfect for Windows Answers:
    Certified Tech Support--available now

Mary Campbell, also author of DOS Answers: Certified Tech Support and
WordPerfect for Windows Answers, has written and co-authored dozens of
acclaimed books on a large variety of computer topics. As a widely read
author and corporate trainer, she has taught thousands of users about many
popular software programs. Campbell is also president of a consulting firm
specializing in computer training.

Osborne/McGraw-Hill, headquartered in Berkeley, California, is a leading
publisher of books about computers that include tutorials, references, and
user guides for people at all levels of computer and software proficiency.
Known for its best-selling Internet titles as well as its Made Easy and
Complete Reference books, Osborne/McGraw-Hill also has established
strategic publishing relationships with Corporate Software, Inc., Oracle
Corp., and several well-known McGraw-Hill magazines, including Business
Week and BYTE. A division of McGraw-Hill's Professional Publishing Group,
Osborne/McGraw-Hill is targeting consumer support, emerging technologies
and innovative applications for its future computer books.

Osborne/McGraw-Hill, 2600 Tenth St, Berkeley, CA 94710
510-549-6600,  Fax: 510-549-6603,   orders: 800-227-0900

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