SYBASE EXPANDS SERVICE OFFERINGS FOR PARTNERS

Sybase Launches Suite of Services Tailored To Specific Needs of VARs,
Systems Integrators, and ISVs

EMERYVILLE, CA, September 12, 1991 -- Sybase, Inc., The Enterprise
Client/Server Company, today announced SupportPlus, the new, expanded
service and support program to address the specific requirements of
Sybase's Open Solutions Partners. The broad range of options with
SupportPlus provide Open Solutions partners the flexibility to choose the
support services that allow them, to best meet their customers'
client/server requirements, from workgroups to the enterprise.

Sybase's SupportPlus for Partners program offers SYBASE Partners
independent systems vendors (ISVs), systems integrators (SIs), and
value-added resellers (VARs) - features uniquely aimed at supporting their
product development, sales, and customer service efforts. At the core of
SupportPlus for Partners is a Designated Partner Specialist group that
responds to the special needs of partners, answering partner calls and
owning them until issues are resolved. Additional core services through
SupportPlus for Partners include:

* Extended product support, which allows partners to request
  support on behalf of their SYBASE customers.
* Evaluation support, giving partners and their customers full
  pre-sale support.
* Maintenance Express, a new program that enables registered
  partners to obtain new maintenance releases of SYBASE SQL
  Server software by subscription.
* Electronic-mail case logging for case tracking and
  communication with Sybase technicians.
* Sybase's OpenLine forum on CompuServe to provide access to
  Sybase technical knowledge and the experience of other Sybase
  customers.
* Marketing and sales information specifically designed for Open
  Solutions partners and only available through the Open
  Solutions Partner program.

"We are excited to offer the new features and benefits of SupportPlus for
Partners as part of our ongoing commitment to enhancing the mutually
profitable relations with our valued partners," said Verne Dykema, vice
president of North American Channels that have already resulted in
tangible benefits for our partners - with incoming calls answered in 20
seconds, and cases resolved 60% faster than they were a year ago. Results
like these mean both Sybase and our partners have the tools to help our
mutual customers succeed." In addition to the extensive core set of
services available through the SupportPlus program, Sybase has tailored
SupportPlus plans that meet the different requirements of ISVs, VARs, and
systems integrators.

SupportPlus for ISVs

The SupportPlus for ISVs plan is designed for supporting independent
software vendors who develop products and services that can be linked
with, or interfaced to, SYBASE software. Three ISV support levels range
from entry-level coverage of SYBASE products on popular PC and Macintosh
platforms, to high-end support for heterogeneous, multi-user environments.
Options for the ISV Plans include additional support contacts, emergency
after-hours support, pre-scheduled after hours support, and pre-scheduled
on-site support. Also available is 24-hour by 7-day support.

Sybase Support for VARs

Sybase SupportPlus for VARs is aimed at assisting VARs in their support of
customers using SYBASE-based products. Three offerings include an
entry-level, limited VAR Desk Top plan with support for one VAR contact;
VAR Standard Plan, an enhanced version of Sybase's existing program with
telephone support 7:30 a.m. to 5:30 p.m., Monday-Friday; and the VAR
Premium Plan, which adds 24-hour by 7-day support for continuously running
mission-critical applications. Options include the Alliance program for
dedicated technical support; global support; prescheduled, on-site
support; emergency or pre-scheduled after-hours support; and support for
additional VAR contacts.

Joe Giroux, manager of software solutions for Copley Systems, a
Massachusetts-based, Sybase VAR, said, "Being both a VAR and a Sybase
customer, I can tell clients that Sybase has excellent technical support.
The Sybase support representatives are skilled and they are honest about
their experience, which is helpful in gaging response time and accuracy "

SupportPlus for Systems Integrators

SupportPlus for Systems Integrators provides the flexibility, increased
personalized support, and technical partnership required by systems for
their enduser customers. The plan features increased support of trial and
demonstration software licenses. Now, any nominated appropriate consultant
within a systems integration firm, may call on behalf of customers and
prospective customers in support of registered trial and demonstration
software licenses This support is available during normal business hours,
Monday-Friday 7:00 a.m. to 5:30 p.m. local time. Systems integrators may
also purchase any appropriate Support Plus plan for SYBASE licenses
purchased for internal use at end-user prices.

Availability

All plans in Sybase's new SupportPlus For Partners program are currently
available to United States Open Solutions Partners, and they will be
extended to international partners in the following 90 days. All features
offered in Sybase's new SupportPlus end-user service and support program,
also announced today, are available to the customers of Sybase Open
Solutions partners.

Sybase, Inc.

Sybase, Inc. (NASDAQ: SYBS) is one of the fastest growing suppliers of
client/server-based software products and services for on-line,
enterprise-wide applications. Sybase's integrated family of software
includes database servers, tools, connectivity, and systems management
products, providing complete desktop-to-mainframe solutions. Headquartered
in Emeryville, CA, Sybase reported 1993 sales of $427 million, an increase
of 61% over 1992. Sybase markets its products worldwide through its direct
sales force, telesales, distributors, OEMs, VARs, and systems
integrators.

Sybase Inc, 6475 Christie Ave, Emeryville, CA 04608
510-596-3500;  Fax: 510-658-9441

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