"New Government Help Desk & Training Conference will contribute to
efficiency in the nineties"

March 12, 1993 -- Colorado Springs, Colorado--Federal, state and local
governments must saddle the burdens of downsizing every bit as much as the
private sector. As a result, governments must find ways to achieve new
efficiencies in the nineties. The new Government Help Desk & Training
Conference will offer the tools and technologies needed to meet this
challenge. The conference, jointly offered by Help Desk Institute and Ziff
Institute, is scheduled June 8-11 at the Washington Hilton and Towers in
Washington, D.C.

"Governmental clients now demand more service from less revenue," explains
Ron Muns, chairman for Help Desk Institute. "This innovative and new
conference brings together Help Desk colleagues and private/public sector
experts who will explore all the critical Help Desk and computer training
issues and computer training-- such as support, training, design and
management--that government employees now face."

Who should attend?

"Federal, state and local government employees, government contractors,
Help Desk and support people, Help Desk managers and computer trainers
will all find this conference helpful and informative," said Muns.
"Attendees will study successful Help Desk applications in use at all
levels of government and gain a new understanding they can take back to
their workplaces. The Government Help Desk & Training Conference will also
offer proven computer training techniques for starting and maintaining
training programs cost effectively.

"These applications and techniques will be delivered through four
individualized tracks," he said. "Track One will focus on Help Desk
support skills and management issues; Track Two will concentrate on the
Help Desk tools & technologies; Track Three will cover computer training
management; and Track Four will deal with computer training."

Keynote speakers

Four well-known speakers will deliver keynote addresses at the Government
Help Desk & Training Conference: David Osborne, U.S. Representative
Charlie Rose, Elliott Masie and Gary Heil.

Osborne is the best-selling co-author of Reinventing Government: How the
Entrepreneurial Spirit Is Transforming the Public Sector. Called by Time
magazine "a prophet of innovation," Osborne will impart some of his fresh
ideas about government, including hiring private contractors to run
prisons, tenant-managed public housing and rewarding success rather than
failure in the welfare system.

Osborne is a successful author, public policy consultant and a friend of
President Clinton. He has served as public relations representative for
the National Council of Churches and as a reporter for the Pacific News
Service. His hard truths and open-minded ideas completely accord with the
spirit of this conference.

Rose is Chairman of the House Administration Committee, which is primarily
responsible for the daily administration of the House of Representatives.
In addition, Rose is Chairman of the Joint Committee on the Library, which
oversees the Government Printing Office. His presentation, The Political
Commitment to Use Technology to do More with Less, is particularly
relevant within the government setting.

Masie, president of Ziff Institute, will offer practical perspectives and
insights into the rapid changes technology has brought to computer
training and support. His presentation, Do More Than Cope with Changing
Technologies -- Benefit from Them, will cover personal computing,
client-server architecture and end-user development applications.

Heil is an internationally recognized service quality and change management
consultant. He is founder of Heil & Associates, which is dedicated to
helping organizations implement strategies for continuous service quality
improvement. His presentation, Quality Customer Service, will focus on
service strategies and organizational improvement.

The conference sponsors

Help Desk Institute provides training, educational materials and networking
opportunities for Help Desk/customer support professionals. With over
2,800 corporate and individual members in more than 16 countries, the
Institute is known worldwide as the international leader in customer
support techniques and technologies.

Ziff Institute provides research-based methodologies, career development,
operational information and networking opportunities for computer training
and support professionals. As an international leader in the field, Ziff
Institute works with front-line professionals and senior management to
help users master the ever-changing world of computer technologies.

Registration Information

Registration for the 1993 Government Help Desk & Computer Training
Conference is $595 for HDI members and $695 for non-members; save $100
when joining Help Desk Institute while registering. Attendees can register
by phone: 800-248-5667; fax: 719-528-4250; or by mail: Help Desk
Institute, 1755 Telstar Drive, Suite 101, Colorado Springs, Colorado
80920-1017. For hotel accommodations, call the hotel directly at
202797-5782. Early registration is strongly encouraged.

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