Integritech Software Announces AWARE! Customer Service Program

Easily tracks customer service problems Available in both single and
network versions

(June 22, 1993) -- AWARE!, a problem management application that gives
customer service and support users a platform for recording and tracking
customer problems, will begin shipping August 1, 1993 from Integritech
Software.

"AWARE! allows service professionals to track customer service progression
from the initial problem-call assignment through the various
representatives and departments until completion," says Integritech's
President, Jeff Rodgers. "This will allow managers to ensure that their
company's most important sales tool, outstanding service to the current
client base, is maintained equally as well as their sales lead
platforms."

Integritech's AWARE! has the unique ability to import data from a plethora
of business software including contact managers and accounting programs
such as: ACT!, 1st ACT, Telemagic, DacEasy, Pacciolli 2000.

AWARE! provides user definable pick-lists for commonly used data entry
fields? reducing keyboard time to a minimum. Default pick-list categories
include the Customer's I.D. number, industry, and title, as well as
commonly used service fields such as category, department, representative,
priority, and RMA number assigned to the customer.

AWARE! also includes an expert help system based upon a user-defined search
pattern. Users can easily search for quick solutions to common customer
problems and experienced service personnel can input solutions to new
problems for future reference.

Other Major Features of AWARE! include:

* 100% compatibility with current NetWare, Lantastic, 
  Banyan Vines, and 3Com Network software
* Context sensitive help screens
* Encrypted password protection
* Shells to contact managers
* Automatic phone dialer

AWARE! is available directly from Intregritech Software and priced at
$99.00 for the single user version, and $399.00 for the network version
(unlimited users).

Integritech Software
3332 Harwood Rd, Suite 173, Bedford, TX 76021
(800) 942-6499 or (817) 267-3163;   Fax: (817) 354-6202.

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