ARTISOFT EXPANDS ITS TECHNICAL SUPPORT SERVICE

New Telephone Line Provides Priority Technical Support For Endusers &
Resellers

(TUCSON, AZ - July 26, 1993) - Artisoft, Inc. announced today that it has
implemented a new telephone service that provides priority technical
support. Using this new phone line, 900/555-TECH (555-8324), for a cost of
$2.50 per minute, Artisoft endusers and resellers in the domestic United
States can receive a quicker response to their request for technical
assistance on a designated group of Artisoft products. This line is in
addition to Artisoft's current free, unlimited telephone technical support
line (602/670-7000), and its on-line BBS (602/884-8648), facsimile
(602/884-8665), CompuServe (GO ARTISOFT) and AppleLink (ARTISOFT.TS)
services to resellers and endusers.

Core Artisoft networking products that will be serviced by this new
priority line include the LANtastic Local Area Network (DOS and Windows),
the LANtastic/AFM network, the Central Station connectivity processor, the
Articom modem-sharing software and the LANtastic Z network. A dedicated
group of technical support representatives will be servicing this new
priority line between the hours of 7 a.m. and 5 p.m., Mountain Standard
Time.

Technical support for Artisoft's Connectivity Series and other networking
products such as the LANtastic for TCP/IP connectivity software, the
LANtastic for Macintosh connectivity system, the LANtastic for NetWare
software and the ArtiScribe NetMedia document and dictation system will
continue to be supported - as will all Artisoft products - through the
current free, unlimited technical support line.

"In keeping with Artisoft's commitment to supporting all users, we have
provided this priority line that will give prompt technical assistance
during time-critical situations," commented Dave Hallmen, Artisoft's Vice
President of Sales & Marketing. "Now customers can choose between using
this new priority line or receiving free, unlimited technical support with
our main line - either way they have easy access to the quality support
they need."

In an ongoing effort to broaden the accessibility of its technical support,
Artisoft has recently joined the AppleLink service. Last year, Artisoft
enhanced its technical support system by adding a state-of-the-art
automatic call distribution system to disperse calls quickly to specific
product support teams that service specialized areas, improving its
on-line BBS and adding a dedicated forum to the CompuServe service. Also
in 1992, Artisoft introduced the LANual Information Service, a
subscription program that is updated quarterly and allows resellers and
endusers to instantly retrieve technical information about Artisoft
products.

Artisoft develops and manufactures a full line of innovative,
cost-effective network communication solutions including the award-winning
LANtastic Local Area Network. Recognized as the leader in peer-to-peer
networking for DOS and Windows environments, the LANtastic network also
offers multiplatform connectivity solutions for NetWare, TCP/IP and
Macintosh systems. It allows up to 500 users on one network to connect and
share information and peripheral devices such as printers, hard drives and
CD-ROMs. Artisoft maintains nine international offices and distributes the
LANtastic network and its other connectivity products in over 70 countries
worldwide.

Artisoft, Inc. at 2202 N. Forbes Blvd., Tucson, AZ 85745
Sales 800/233-5564, Corporate 602/670-7100
Fax 602/670-7101

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